

Your local White House Subway® Restaurant at 648 Hwy 76 brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6 sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options.
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Subway® Restaurants | SUBWAY at 648 Hwy 76 White House TN
Subway Locations in White House, TN| Subs, Sandwiches, Salads
Subway, 222 Wilkerson Ln, White House, TN 37188, US – MapQuest
Reviews
Last week my husband wanted a bowl with double chicken, bacon, extra cheese, and ranch. I paid the upcharge of $3.16 for the chicken and $1.00 for the cheese. When I went to pick it up, there was maybe one slice of cheese and half a handful of grilled chicken in the bowl. If I hadn’t paid almost $5 for the extra stuff I would have move on with my day. But I asked the person at the front about it and they shouted to the back asking who made it. A kid with curly hair and a mustache came up front and told me I was wrong and I didn’t order extra chicken. I showed him my email with the order details and he legit argued with me saying I wasn’t reading it right, that I paid $3.16 for extra cheese, and after repeatedly telling me I was wrong – he finally said he read the order wrong and he heated up a bowl of chicken and handed it to me to add to the other one.
Tonight I order the same thing, and again barely any chicken. I wait up front for someone as multiple people get in line to place an order and they are getting helped by two kids, and finally one of them acknowledges me after a moment and when I ask them if that is double chicken he says he doesn’t know. That’s when dude from last week notices and comes up front ready to tell me again that I am wrong…which he does. I just resigned and left with my $16 bowl of chicken.
When I got home, the sandwich had avocado, which my wife couldn’t eat. I returned to the store, hoping to resolve the issue politely. Instead of help, I was met with terrible customer service. The manager, Chelsea, was incredibly rude. She whispered to another worker that she didn’t want to deal with me, even though I wasn’t being aggressive.
The most shocking moment was when Chelsea the manger made a point to grab the sandwich from me without saying a word. I was frustrated yeah but I remained calm throughout the entire interaction. I paid $25 for these sandwiches and expected basic respect and a simple resolution.
I verified the sandwich was made correctly but they didn’t put extra mayo on it so I asked for some and the manger Chelsea stated we have vinegar etc and I said no I want
Mayo. She didn’t have any skills with customer service or handling
problems and I’m not sure why she is even in that role.
The kiosk’s technical issue was the root of the problem – I tried to remove the avocado but couldn’t. I wanted them to know about this system glitch for future improvements and training improvements , but instead I was treated dismissively.