Terry Sumlin
In today’s mail 10/30/25 I got subway coupons; I cut them all out and placed them in the car. My wife and I then went to your Subway location at 2116 Mckenzie Street in Foley Alabama. I got the parking place right in front of the store, I noticed no handicap access and high curbs. My wife and I are disabled She has a problem walking and has fallen many times but most of the time she can walk with my help and my right arm. I managed to get her up on the curb and went inside I noticed four Indian customizers seated and one Jamaican employee. I finally got my Wife seated and reached into my pocket got the two coupons and stepped four or five feet to the counter. The Jamaican Lady was quick to informed me that both of us my wife and I had to be standing at the check-out and pay separately for our two meals with each holding one coupon. I asked her was any exceptions made? She said no, I then asked her did she not she what my wife and I went through to get seated inside the Subway, no real response was given. She did say that the owner made these decisions. I told her that was insane and to just forget it I gave all my coupons to the Indians before I left. My question to the owner if you can see both of us sitting right in front of you why make a disabled person get up and walk to the check out with her coupon in tow and pay herself? I was going to pay for both coupons with one card, and I know that some Subway shops want separate transactions, like the shop in Fairhope off US 98 they never ask her to bring her coupon over the check out. What’s wrong with you? I am a retired Disabled Sheriff’s Lieutenant and a Disabled Veteran also; at my first opportunity I plan to contact the (ADA) and ask them a few questions that I really need to know. Some I already know but some I don’t. Certain times stupid rules need to be overlooked don’t you agree? I may or may not write back again, but rest assured that you won’t be seeing us at any of your three sub shops ever again.
… moreAsh Bias
The workers always seem to have attitudes whenever I go in. They always have airpods in and cant seem to hear but dont think to take their airpods out to actually listen to people. It seems everytime people come in they’re mad they’re even there trying to get food, just so unprofessional and bothersome when its the only place close to me.
… moreDylan Brockwell
Every time I come here I feel not welcomed. The employees always have an attitude and seem like they don’t even want to be there. This time they both had AirPods in and I had to repeatedly say things over and over. They just reply with “huh” and look at you like you’re stupid.
… moreKat F
The young woman helping us was pleasant and patient. Food was tasty, they now have cheesesteak option!
… moreRicky Cooper
My wife and I came in at 630 pm the young lady informed us they only had Italian bread we order steak sub she informed us that she only had enough steak for 6 inch sub and said we have more steak at another store up the road I was very offended and she was very rude I will never be back to store I felt unwanted there
… moreOpal Smith
Staff member was incredibly rude. She made a mistake on my sub and got an attitude when I said I didn’t want that. Then continued being rude the whole time.
… moreEugene Derick
The ladies making my and my wife and kids subs was very rude. She was not friendly and acted like she didnt want too be here.
… moreG Young
Staff was great but the air conditioning is out. Upon talking to the employees they stated it has been out for over a month, unacceptable! Fans are running but too hot to even order much less work in that atmosphere. Employee also stated it takes a month to get gloves in, unacceptable!
Location needs new management or a new owner.
… moreMike H
Placed two orders, each having two footlongs. When we got home, we realized all the sandwiches were incorrect. Unfortunately, they were closed by the time we got home. Before we realized the order was wrong, one of the kids grabbed one they thought was their’s and began to eat it. They started having an allergic reaction, and we had to take them to the ER. Next thing you know, my wife and I ended up getting food poisoning as well. We figured no sense in wasting the sandwiches, but I wished we had. The management never returned my call or anything. This happened 2/14/2025.
… moreWill Crosby
Awesome employee! People are never in a good mood and helpful anymore. Especially in corporate chains. Camilla went above and beyond. She was happy and did a great job.
… more