Stephanie Cuevas
I’m so tired of driving farther because this place refuses to get it together. They open close whenever they want. First couple times I came i couldn’t use my app with rewards or coupons because they refuse to learn how to use the machine so they rather lie and tell me it don’t work, then the guy tells me today there’s no soup cause they don’t make soup on Sundays. My husband has had countless issues because no one ever speaks English. I’m so over it. They are right next to my house but I have to drive all the way to skylake for actual service. It’s ridiculous and it’s been like this for years. They need training and ingles sin barreras.
… moreAlexandra Leno
Door reads open but Unfortunately it is not, false advertising of hours and no employees in site. Called a few times not even a ring, maybe this location is out of business and I’m not aware. This is the 3rd time I’ve come before 10:00P.M. And no service was available, last time the lady in the store said they were closed 30 minutes before time and then locked the door at 930 while her and a male employee watched us and conversed.
… moreHarrison C. Davies
Subway will always be Subway and this location is no different. Has not updated their branding but the staff is super friendly despite the creations being a little thin on some of the ingredients. Order on the app for an easy pick-up and it’s where the deals are. #subway #tuna #italian #northmiamibeach #florida
… moreMartin MJ
I am deeply sorry that after all the time I have eaten food at this location, this is the day I have to post this review. I am from around the area and I always get food on the way, I always have understanding when there is not enough employees and that sometimes it gets hectic for them. Today unfortunately I witnessed something that is unacceptable in every way in the hospitality industry especially when I do the same kind of work. Upon my entrance I saw this latina lady washing and scrubbing the metal pans in the back. I didn’t waited long time but I could notice that she was busy and I gave her time. What struck me the most is the fact that when she decided to assist me she didn’t even washed the soap or bleach or detergent out of her hands, she just put the gloves on and started making my sandwich. Out of respect and the fact that I know her English is bad and my Spanish is also bad, I let her finish the sandwich up and in hopes that no Bleach or detergent will touch the ingredients in the process. With that image in my head I could only imagine what the online orders go through daily, so I have one wish for Subway. PLEASE EITHER PROVIDE THE CORRECT HOSPITALITY GUIDELINES TO YOUR EMPLOYEES OR EMPLOYE MORE PEOPLE SO SITUATIONS LIKE THIS WONT EVER HAPPEN ESPECIALLY IN A BIG CORPORATION LIKE SUBWAY. UNACCEPTABLE IN EVERY POSSIBLE WAY, AND I HOPE PEOPLE WILL SEE MY POST SO THEY CAN AVOID ORDERING ONLINE FROM HERE. I am not someone who goes on google and put pointless reviews, but I still can’t believe my eyes. Imagine how can someone not care that much and continues working with food while their hands are fully soaped with detergent. I’ll include the photo of the receipt in hopes that the management of this location can have and idea of the time and date this situation happened and explain their employees what I couldn’t. Not disappointed that much that I paid 13$, but the fact that I have to throw away food that some people can’t even afford.
… moreJosue Urena
Ordered a grilled chicken( specifically put in the notes)didn’t follow instructions I even ask the gentleman before leaving if they put the grill chicken he said yes last time I order
… moreCamila Sierra
I love ordering from the app and I love Subway. HOWEVER, the app has the issue that it doesn’t prompt you to choose a location for every order and chooses the last order location as default. It only shows you the location you made the order to at the end of placing the payment, AND YOU CAN’T CANCEL ON YOUR END in the app, and THE WORST PART is that stores DOESN’T KNOW THIS. 5 out of the 4 times this has happened to me, I’ve had to call the store right away and they say “oh just cancel it”, and I have to insist that I can’t do it till they thankfully figure it out and issue my refund. However, that one time out of the 5, and this was just last week, I called but THIS location has their phone number disconnected. I had no one to contact, the location was an hour away from me, and the app doesn’t let me cancel. I had to accept my fate and lose my order and money, and stay hungry for the day. It’s frustrating because every other food chain app prompts you to choose the right location as the first step in the order, and even tho it ‘may be my fault’ for not checking the location I was ordering from, many times me as an user, I’m ordering quickly midwork and that’s why this mistakes happens, but it’s the inability of the app to support it, and in this case, the store not being able to respond. Frustrating, not ordering from Subway again till that issue is solved.
… moreBlack Spartacus Studios
Avoid this Subway if you can. Management does a pathetic job in running this one. Only had 1 employee making subs while’s there’s a long line and no help.
… moreStacy Missy
I had a terrible experience at this Subway after finding a hair in my sandwich and being refused a refund. The woman I spoke with was completely unwilling to listen to me. Instead she asked why I had eaten so much of the sandwich to begin with. To top it off, the manager on duty claimed not to speak English and refused to speak to me. Unacceptable customer service. I will not be going back to this location and am rethinking eating out all together.
… moreJ9
as an Eastern Shores native, i’ve been going here religiously for the last 2 years & it’s always the same TERRIBLE service. after realizing how they operate, i purposely would order 30-45 minutes early because of how slow they are. more often than not, i would show up & the food would STILL not be ready. no one here speaks English so when i asked why they didn’t even start making the sandwich until i showed up 25 mins later, they ran away & ignored me on purpose– rushing to get me out of the store. i tried calling my husband that speaks Spanish but they got a customer to translate & they simply said “sorry”. that “sorry” meant nothing because i know enough Spanish to know that they were talking bad about me prior to that “sorry” since they know me from how often i would order from that location. if you order here, the food will be late & most likely wrong as well since the woman refuses to read the receipts. she gave my husband cheese on his sandwich when he asked for none & he’s lactose intolerant so the food was basically garbage at that point. they need an all-new staff because it’s the same women that have been messing up my order for over 2 years. i always gave this place the benefit of the doubt because of it being in my neighborhood but this experience was the nail in the coffin.
… moreEmily Pinzon
I went in about two nights ago and had THE WORST customer service experience I’ve ever had to date. There was a younger cuban lady working who was extremely unprofessional. She was rude and kept making faces as I was trying to level with her about my order being wrong. She didn’t want to find a solution, she just wanted to argue. I asked for her name cause I preferred to speak to a manager at that point and she refused to give her name . I have worked in food service before so I’m well aware of how hard it gets sometimes but to go out of your way to be rude to a customer for no reason is beyond me . Do not go here and if you see a younger cuban lady, short with black hair, do yourself the favor and just leave .
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