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Your local Key West Subway® Restaurant at 542 Truman Avenue brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6 sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options.
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Reviews
Dinesh Raj Pampati
I’ve never had such a bad experience at a Subway before. From the moment we walked in, the staff made us feel unwelcome. We waited several minutes just to place our order, but they completely ignored us and continued talking among themselves in their own language instead of helping customers.
When we finally got our food, the sandwich was completely charred — the bread was burnt to the point where it wasn’t even edible. It was obvious they didn’t care about the quality or the service they were providing.
Between the rude behavior, the lack of professionalism, and the terrible food, this visit was extremely disappointing. I hope the management takes this seriously and improves both the service and food quality, because no customer deserves to be treated this way.
… moreWhen we finally got our food, the sandwich was completely charred — the bread was burnt to the point where it wasn’t even edible. It was obvious they didn’t care about the quality or the service they were providing.
Between the rude behavior, the lack of professionalism, and the terrible food, this visit was extremely disappointing. I hope the management takes this seriously and improves both the service and food quality, because no customer deserves to be treated this way.
Sarah
The staff was pleasant and made the sandwiches as requested; however, their communication regarding sandwich limitations caused by malfunctioning equipment could have been handled better. It wasn’t my best experience at Subway.
… moreTanmoy Sarkar Pias
I have never dealt with service this bad. She was unbelievably rude, honestly, the rudest person I’ve ever experienced.
The second we walked in, she snapped: “Don’t order like this, you can’t add more sauce, more salt, or more vegetables.” Like… excuse me? Why can’t I? The Subway app literally allows it, so who are you to talk to customers like that?
And it got worse. We placed four orders with the same ingredients, and she goes: “All the orders are from your country.” What kind of comment is that?! That’s straight-up insulting and discriminatory.
When I asked her name so that I could file a complaint, she replied with an even angrier tone, “My name is Masha, and I am the manager.”
I’m done. I’m not coming back.
… moreThe second we walked in, she snapped: “Don’t order like this, you can’t add more sauce, more salt, or more vegetables.” Like… excuse me? Why can’t I? The Subway app literally allows it, so who are you to talk to customers like that?
And it got worse. We placed four orders with the same ingredients, and she goes: “All the orders are from your country.” What kind of comment is that?! That’s straight-up insulting and discriminatory.
When I asked her name so that I could file a complaint, she replied with an even angrier tone, “My name is Masha, and I am the manager.”
I’m done. I’m not coming back.
Corbin James
Got a sub, there is no atmosphere. No music and the subs are mediocre. But they won’t let you get a cup for water??? It’s hot I don’t drink soda, I can’t get a cup of water?
No customer service just transaction
… moreNo customer service just transaction
Laura Majors
It’s like the 9th circle of hell in there. Went here three times and each time was worse than the last. The line wrapped around back to the entrance two times and the two employees working kept prioritizing to go orders making everyone wait while they made 5 sandwiches before helping the person next on line. Their attitudes sucked too. Literally got there at 1:30 and didn’t walk out til 2:15. Only go if you have nothing else you want to do that day.
… moreМ С
I grabbed a quick bite at Subway today and I’m so glad I did. Even though there was a line, the crew behind the counter were super fast and friendly. Their smiles and positive vibes made the whole experience great. My sandwich was ready in a flash and tasted amazing. Thanks for the awesome service
… moreNoman Razi
Servers are rude. Paid for subway sandwich, requested to use the washroom, as the sign says for customers only outside and they still said no. Southernmost Subway. But not a good experience.
… moreSonal Rana
The staff is really rude and doesn’t want to help with even providing essentials for customers. Further more they are rude to speak in their language in front of customers talking about them. Quite rude.
… moreJordan Upchurch
The staff is always very friendly! Plus it is a great lunch if you need something affordable and quick!
… moreHubert Hensoldt
to the OWNER/Franchiser!
WHY, just explain WHY!!!??? reading so many bad reviews below about your staff being so rude, you still choose to keep them???
… moreWHY, just explain WHY!!!??? reading so many bad reviews below about your staff being so rude, you still choose to keep them???