Amanda
Placed an online order for 2 melts. The sandwich that is a complete mess and unable to even eat was made by the store manager of this subway Dylan. If he’s okay with serving his customers this then he shouldn’t be a store manager this is unacceptable. We had to go all the way back to the store and Crystal remade the sandwich which is the one that looks good. She apologized for for what happened even though it was not her fault. Thank you Crystal for remaking the sandwich and caring about your customers.
… moreEduardo Diaz
Nice clean open style standalone spot.. Service was fast and most ingredients seemed fresh. Unfortunately, we came in with an expired coupon and to our surprise they honored it..! Sweet deal will b back
… moreRob Santiago
If HR is reading this, it’s painfully obvious that your franchise needs to be taking resumes and when they do they should vet the candidates a lot better than they have with current management, I walked in and they manager was on her phone which honestly didn’t bother me as no one was in the store but I got all the way to the counter and stood there for whatever amount of time it took her to finish her conversation, which was about a pencil sharpener apparently, she ignored my attempt to interrupt her conversation which I did once I realized it wasn’t an emergency which I wouldn’t have a problem waiting for but it was about a pencil sharpener, I don’t wish bad on anyone and with that said if subway should care more about their customers which is the only reason they have to serve food. I can forward my resume, I have years in the food industry and particularly in management. She shouldn’t be in charge of a companies profit and she’s adding to your losses, promote the assistant who I explained to the reasons the manager should be fired and although she didn’t say anything the look on her face told me I wasn’t the first person to suggest such actions be taken. I’ll be glad to interview just to get her out, I know how a franchise gets stuck with horrible employees it’s directly tied to the managers they work under. Call me, I’m not the first to complain but I hope I’m the last.
… moreLillian Colella
I was in here today, (11/20/23 at around 2:45pm) and the girl with long dark hair was busy making a sub for a customer in front of me when I walked in. I was standing there, minding my own business and the customer started to tell the girl that she wanted lettuce on her sandwich, to which the girl replied “one sec, let me know what kind of veggies you’d like on your sub when we get to that side, otherwise I’ll forget” and she smiled and laughed a little and the customer, very rudely replied with “your memory must be really bad if you can’t remember from here to there”
The girl behind the counter, instead of replying rudely back, had simply called out for the other girl in the back to come help her since someone had come in behind me as well.
When she came out and started on the ride lady’s sandwich, the customer demanded that she use a different bread because she “didn’t know what the other girl could’ve done to it” I was there the entire time, and you can obviously see them and see that she didn’t do ANYTHING nefarious to anyone’s food.
The girl, Karen, complied but told her, very very politely as well “ma’am, I didn’t hear what happened, but if you continue with this little attitude, I’m going to have to ask you to leave.” The customer seemed shocked that she couldn’t get away with talking down to a food industry worker for literally no reason whatsoever.
The reason I’m leaving a review like this is because the way the girls behind the counter handled it. They were mature, calm, and very polite despite this woman being the opposite for literally no reason. They handled the situation perfectly, to be honest.
My food was also really good and the service was impeccable! ❤️
I know one girl is named Karen, but I don’t know the name of the girl with long dark hair. They were both incredibly professional with the way they handled everything and had a professional demeanor about it too.
Awesome employees, through and through!
… moreRachel Goodley
When I first walked in I wasn’t greeted and the young brunette working was talking with a guy. He had to tell her he was leaving and had to mention to her to take my order. She then came to take my order. The lettuce was old, sub artist wasn’t friendly or customer service oriented. Sandwiches were expensive I bought two steak outlaw no drinks or side spent $29 bucks like on what?! Please get a real manager to run the place. Her personality was cold and nonchalant.
… moreKari
Me and my boyfriend went in for a quick meal to share and the girl was on the phone she seemed to be the only one working at the time, there was another customer in front of us he seemed to of been annoyed and left. I then approached her about taking my order she told me I could wait that she was on the phone. Very rude not helpful with any of my questions about the sub of the day. She was very slow and kinda disgusted with having to make anything. She should be fired for turning away business for one and two how ignorant and bossy she was. I was starving so I got a pretzel but that was just as horrible as her attitude was.
… moreEmmie R
The only employee there was cutting ALL meat on the SAME prep board, contaminating everything. That could make someone super sick.
I initially waited 5 minutes for that one employee just to come to the front, no one at the front counter. She immediately starts working on mobile order. (Okay fine, no big deal). 10 minutes pass. 2 more mobile ticket orders pop up AND SHE STARTS MAKING THOSE. I ask if she’s working on those instead of taking my order and she said yes! I walked out. If you’re coming to this Subway, better make it a mobile order!!! I’ll never be back.
… moreD. Martin
This is our first visit as a family and coming into this store was a blessing. First off entering this store, you are greeted as if you are the best customer in the world. 2nd our sandwiches were handled the way we liked them. 3rd the customer service rated 1-10 was 20. Thank you Al and your team for being so kind. My family really appreciated you all. Al you are a . Please know the store was clean and that was great . Thank you once again and we will come back. Please keep the coupons because that helps families afford to do things together. Subway family friendly. Thanks Al. Oh I said that already .
… moreTony Simotes
Ok, I wanted to like my sandwich better. The tuna combo was just a step above fair. The poor guy behind the counter at lunchtime was by himself. THIS TOOK FOREVER. I said to him, “Where’s your help?” No response. No matter how many extras I added, the sandwich was not going to beI Good – just ok. A silver Christmas tree that had spooky ornaments was the Halloween decor at my table. A pretty cheap way to decorate for two holidays. Sorry Subway. This was barely passable.
… moreMary Realford
I stopped at Subway in Altamonte springs at 10 minutes till 9:00 the young man that was in there working was cleaning with Lysol so I asked him to wash his hands before he makes my food he told me no because it’ll take too long for him to wash his hand and make my food because he has the closest store at 9 p.m. this young man stood there and argued with me for 3 minutes about making my food and him washing his hands so if those are the type of employees that you’re going to have I will stop coming to this particular Subway when it’s only 3 minutes away from my house. I’m not sure what your policy is about employees washing their hands when they’re dealing with chemicals and going back to foods but that is unsafe and that is something that should be reported to the health to the board of health.
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