Subway

  3.9 – 193 reviews   • Sandwich shop

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Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options.

✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Subway 28081

Order and Reservations

Order: Order online

subway.com

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Pilot Travel Center 56Open 24 Hours. 2825 Lane St. Kannapolis , NC 28083. US · Oak Avenue MallWe’re Open – Closes at 9:00 PM. 330 Oak Avenue Mall Drive.

Reviews

kayleigh graham
I’ve been coming to this subway for a long time, and I can definitely say that the store’s cleanliness has improved a lot after the change in management. The food quality is amazing, and veggies and meat are always fresh. The food portions are great and staff happily add extra toppings when I ask for them. The manager is extremely nice and I always get service with a smile.
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Tiffany Hamilton
I eat from Subway at least 2times a week. Went to this location and got a 6in cold cut. This i sandwiche I get on the regular. Paying $7.00 for just a sandwich from Subway is insane. My receipt says cold cut combo. I normally pay 5.86 for a cold cut sandwich and a lil of $8 for th3 combo. I feel I was cheated out of my money at this location. Service is great place is clean but cheating me out of my money is a No.
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Gregory Smith
This is my local Subway and I’ve been coming here many times throughout the years, staff have always been polite and helpful and I’ve seen them many times. However, the new managers are extremely rude and unbelievably stingy. They refuse to honor certain coupons even when said coupons aren’t expired, they are stingy with meats and vegetables and when you ask for extra veggies (olives, sweet peppers, etc), they will either refuse, or only put one or two more vegetables on it. Ive also noticed that on one occasion they reused the same knife to close 3 separate sandwiches of mine. This CANNOT be sanitary. They will always hang around the dining area of the store and are nosey when you are ordering, don’t think i’ve never seen them not be in the store. Overall, these new managers (owners?) are horrid and significantly worsen the experience of ordering food at this location. Sad to see such a beloved location become such a headache. Again however, the employees themselves are lovely and the food is good. Prices have also skyrocketed, don’t know if this is related to new owners or not, but 3 dollars for a small drink is absurd.
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CAHRLOS PEREZ
I stop by I didn’t know what to eat. I saw a subway and I was like yeah let’s give them a try. I walk in the ladies that works there everyone very nice , polite and very profesional the food was good. I highly recommend this subway. If you are in the Kannapolis area. This is the one you need to try. Great job ladies.
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Kimberly Rogers
Excellent service. Service with a smile. Sub was made with lots “love”. I love the way the dining room is arranged in this Subway. One of my favorite Subway Restaurant.
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Bill Meyers
For the 2nd time now Ana has risen to the occasion with our orders. Thankfully she had help this time. But the last order we placed she had 2 coworkers who hung out in the back then came out and attempted to assist her in the last of 6 sandwiches. I want to thank Ana because bit only she save me from having to cook again this evening. But she was pleasant, professional and an absolute joy to have serving me. She actually remembered the majority of my last order which became my family is predictable she knew before I even had to say them. I don’t know what this young lady is being paid but hopefully it is enough for her to stay. Again thank you Ana for your prompt, professional and speedy service. She deserves a raise based off her performance yet again.
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Chad Hyde
Always enjoyed this Subway, NOT NOW!! I was placing an order and I couldn’t hear this latina girl and when I said “I’m sorry I can’t hear you, she just decides to walk away and not finish my sandwich?? Then I see her rolling her eyes with the on duty boss, another young girl. They start giggling and it was so offensive! When I asked the “crew chief” her name, she said I don’t have to tell you that!! I just couldn’t take the rudeness and the awful disrespect from either of them. I asked to speak to the Manager to clear this up. Again I was insulted and the rudeness at this location is out of control! Better believe I will never return, my employees will never return!! So sad to see this location fall apart!! Terrible employees!! Sad sandwiches!! Buyer Beware!!
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Payton C
Not sure if there’s new ownership. “Sweet” tea had todays date and was awful. My sub comes with “spicy pepperoni” (big slices) and salami and I was given pepperoni that belongs on a pizza. Also gave me the incorrect cheese or the ingredients are just bad. Im still spitting it out while typing this, cant finish it. Got the “Spicy Italian” (now called the “Hotshot Italiano”). Edit: threw up 4 times within the hour.
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Snooks
I went here and wasn’t expecting much but there was a girl I believe her name was Ashley, helped me so much and made sure I knew what I was getting because I had never been here before. She was so helpful! Will be back!
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Scott Swaringen
Small towns; ya just gotta love ’em. My tuna all the way was awesome as usual, and the woman who crafted it couldn’t have been more friendly and accommodating. Even the customers were social. I’ll be back…
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