Kathryn Brewster
Absolutely terrible location. Have been going to it for over 10 years but the last few years have gone down hill. This is the second time that I put an online order in through their website with major issues. Order went through, order confirmed, pick up time provided and was changed. Get to the store and no surprise- they say it didn’t come through. How is that possible, when I was changed? I am very easy going about things like this, so I thought no worries, I’ll just have the store remake the subs and the charge will probably drop off. The store remakes the subs but won’t honor the coupon I used. I have already been charged $17 for the order “that did not come through” and now they want to charge me $30 for the same exact 2 subs. Are you serious????? I said never mind and left. Absolutely trash service, they just do not care. This is the second time this exact same situation happened to me, but the first time I just opted to pay the higher, non coupon price. I will no longer be going here. If a company claims there are network or app issues, and can visibly see my order confirmation (i literally had an order confirmation that I showed them, with the price on it) why would they charge me a higher price? It doesn’t make any sense at all. A good establishment would, at the very least, honor the same price. The only thing that makes sense to me about it, is that they just don’t give a shit about the customer experience. Not only that, but when I was looking around, you can see visible grime and crud all over the sides and front of the pull down plastic window that houses the veggies and meats. Absolutely disgusting and something out of a Gordon Ramsey bad restaurant show. That just solidified my decision to never go here again. Avoid at all costs or just go to the other Scarborough location near Bullmoose.
… moreS J
They got some illiterate folks working there or something. Ordered a sandwich online. Go to pick up, tell them my name…. Hands me a sandwich and I think nothing of it. Get back to work to eat it and I’m like “this isn’t what I ordered” looked at the name and it was for “Travis S” my name sounds nothing like Travis. I called, they told me they had the sandwich there…. Another 20 minute round trip drive. Not a single apology either or even a “you’re welcome” after saying thank you.
Place sucks
… moreCurt Boutot
Well ordered online, gave them 1 hour to get food ready, just 1 foot long, once I got there had to wait 35 minutes for my sandwich, people walking in off the street where in and out, bad service
… moreToni Ogak
The food is really good and great customer service
… moreCheryl Fournier
The absolute worst subway location ever!!!!! Was good at first and then changed. Not impressed. Will NEVER go back to the Scarborough location!!!!!!!
… moreK Bray
The names were NEEL and also Peter excellent job customer satisfied tremendously Great employees thank you
… moreSpencer Lukens
This Subway is the best I’ve been to in southern Maine. The staff is friendly, on top of their game, and make great sandwiches that are ready sooner than expected. Give em a raise!
… moreTracy Morse
Nicest staff! I don’t think people realize how pleasant it is no a days to just smile and this location in Scarborough does an incredible job at making sandwiches and treating customers like their friends. Honestly they called me once just to apologize about being out of a certain bread and then gave me extra cookies for an extra “sorry.”
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