3.4 – 2,213 reviews • Hamburger restaurant
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Steak ‘n Shake, a classic American brand, was founded in 1934 in Normal, Illinois by Gus Belt who pioneered the concept of premium burgers and milkshakes.
For over 85 years, the company’s name has been symbolic of its heritage. The word steak stood for steakburger. The term shake stood for hand-dipped milkshakes. Gus was determined to serve his customers the finest burgers and shakes in the business.
Today, Steak ‘n Shake remains the better burger leader, serving premium 100% beef steakburgers, hand-dipped milkshakes, thin crispy fries, and more. Steakburgers are made without preservatives or artificial ingredients, topped with fresh produce, and always hand-crafted to order.
Chain known for steakburgers & milkshakes offering a dinerlike space with retro flair.
✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery
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Reviews
Carrie Pultman
I don’t know her name, but the female manager is AWESOME!! She made sure to greet everyone as they entered. I talked to her for a bit because she was so helpful & personable that I had to tell her how she really made the experience. I was impressed with her leadership, as well as hospitality skills. I’ll be going back.
… moreDennis Culler
some years had past from my previous bad experience and today I decided to give it another shot, unfortunately this experience wasn’t any better and mostly likely never show my face there ever again, Not only do I disapprove steak ‘n Shake vision on customer service using this latest technology, The employee that brought my food to my table had a very disgusting attitude, using this nasty facial expression. it’s a good thing you asked for gratuity before the service.
overall, this experience was so bad. I didn’t even bother eating my food.
… moreDoug Rutledge
The food was fine. It’s Steak and Shake. They forgot 1 of our burgers. No big deal, they said they’d get it. Half hour later, still don’t have it. 1 good employee working the floor asked for it and the cook started yelling that he cooked it a half hour ago. Don’t have a fit dude, just get us the burger we ordered. You’re not a chef with a big menu. You cook thin burgers and have a hard time with it. Kid working the floor was awesome, the burger cook thinks the place would collapse into a black hole without him.
… moreMike Smith
I don’t write many good reviews. Let’s be honest these days service suffers majorly but this restaurant went above and beyond what I expected. Great experience will definitely return.
… moreDenise Bell
We walked in and was greeted with a smile. At the kiosk placing our order and being unfamiliar with it was offered help. We navigated through the process. He was there to help. Our food was freshly prepared and wait wasn’t to bad. Food was great. The cleanliness of this establishment was far above the last 2 Steak and Shakes We visited. We walked in and walked right out of the one 20 miles away. I let him know this. The white and black floor has to be very difficult to keep clean. But it was . I feel like if we want to eat at Steak and Shake we need to drive to Collinsville.
… moreIlada Wren
Our food wasn’t even warm. Luckily we were staying at the hotel near this location so we just wrapped everything up in our napkins and left. The room had a microwave so we heated it up and was able to somewhat enjoy our meal. So disappointed because I loved steck and shake for years.
… moreElizabeth Rekowski
WOW! We just visited this S&S location (indoors) for the first time since before COVID shut everything down. It’s very clean, ordering is now all automated (like McD’s or Shake Shack order screens), and sodas are self-serve. The order process was very quick & easy. All machines take cards except for the one which also takes cash. They’ve done an excellent job updating their system & process! If you haven’t been here in a while, give them a try. Very friendly & convenient service!
… moreSheri 62260
Food was fresh and hot. I ordered the orange dreamsicle shake and it comes with a full size ice cream bar stuck in the shake. I will be back for this alone. Excellent experience
… moreMarlena Wieseman (Laney)
Horrible. Didn’t even get what I paid for. Plus my sandwich was soggy, and the orange cream milkshake is just vanilla basically, NO orange flavor at all. Very let down for spending $25! Paid extra for grilled and raw onions. Got NO onions at all. Tipped $5 , but all I got was an empty, hungry belly. 🙁
… moreDaniel Schultz
Went through the drive thru to be told to come inside. Was then given already lukewarm food and my $4 cup of chili (basically water) had 10 total beans. Won’t be coming back
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