3.0 – 1,247 reviews • Hamburger restaurant
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Steak ‘n Shake, a classic American brand, was founded in 1934 in Normal, Illinois by Gus Belt who pioneered the concept of premium burgers and milkshakes.
For over 85 years, the company’s name has been symbolic of its heritage. The word steak stood for steakburger. The term shake stood for hand-dipped milkshakes. Gus was determined to serve his customers the finest burgers and shakes in the business.
Today, Steak ‘n Shake remains the better burger leader, serving premium 100% beef steakburgers, hand-dipped milkshakes, thin crispy fries, and more. Steakburgers are made without preservatives or artificial ingredients, topped with fresh produce, and always hand-crafted to order.
Chain known for steakburgers & milkshakes offering a dinerlike space with retro flair.
✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery
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Reviews
David Jennings
Waited 50 minutes for single combo and it wasn’t hot enough to melt the butter, there were only 3 people in there and they said they had been waiting for an hour so I guess I got lucky, when I pulled up there were 2 workers out there waiting to bring the soda in because the soda machines weren’t working. I didn’t eat my hamburger at all and the soda machines still never did work so I drank water after paying 269 for a Coke. I will never go back poor management poor service. I haven’t been to steak ‘n Shake in three or four years used to. They had good service now there’s nobody working there, but cooks you have to order on the kiosk machine and it still comes out wrong.
… moreEric Bellas
This isn’t like how it was when we grew up, but that is to be expected. Only kiosk options to order. The food is pretty consistent and how I remember it, and the thin fries are still a good unique flavor. The new beef tallow frying doesn’t seem to change the flavor much. There is also a random Bitcoin burger, which I don’t really understand the point of, but that helps keep the menu interesting I guess.
There was a paper printed at the kiosk and instructions to scan when getting your self serve fountain drink. But we couldn’t figure out the point of that system because it appeared we could use the fountain just as any other restaurant.
… moreLogan Hoerr
After ordering for my parents and I, me and my mom got our food after about 10 minutes to then be told my dads food would take another 30 minutes to make(chili 5 way). Decided to get just a burger instead which took another 20 minutes anyway. Would have just waited for the chili if we knew it would take that long for the burger. My Frisco melt was the only good part of my meal. They forgot to bring a side of honey mustard with the order that we purchased. Both orders of fries for me and my mom were barely lukewarm when we got them and got cold quickly.
… moreRyan Mcleish
Neither the owner or the company cares about feedback: zero response to my feedback online or this review. Want to know why you have to close early? Cause this is how you treat paying customers
We were eating our meal today, after waiting 28 mins for food for two. While eating the employees told us (and another table) that the new owner (Mike something) is shutting down for today for being slow and had to leave. I waited almost a half hour and you kick out paying customers because it’s slow and you want to save cost. I paid almost 35 bucks to not even be allowed to finish our meal. Poor business made decision.
… moreJerry Thomas
How is it possible to mess up one meal for the only person in the drive thru? My order has been wrong 4 out of the last 5 times I’ve went to this location. I recommend hiring a staff that can actually read…
… moreLori Arnold
Don’t like it as much as precovid. I don’t like having to order at kiosk and can’t order cherry coke. It’s just not the same. Drink size has gotten smaller but price has gone up. Clean dining area and restrooms. No napkins in the napkin holder. But when told they brought some to our table. Friendly staff. Fries were cold.
… moreLisa Milby
Went inside to eat tonight.
No more getting waited on at the table. No more looking over a menu at the table.
Now you order via a kiosk by yourself. Pay before you get the food.
And they want a tip at pymt time.
(I refused as I usually leave cash for tips and having been a former server/bartender for years, I usually leave hefty tips)
Then get your name called to pick up your food and you serve/pour your own drinks.
No servers anymore, so glad I didn’t tip ahead of time.
And while it’s edible
I don’t know if I would say that the chili mac is exactly how I remembered it.
… moreVanessa Melvin
Western BBQ burger [2 steak burgers, american cheese, BBQ, diced onions, and fried onions] with hot beef tallow fries and a cookie dough shake…. Delicious!!!!
… moreDebbie Haeger
Double steak burger was good. chili cheese fries were good also – I got the medium and there was a lot in the basket and plenty of cheese and chili on the fries. Just wish there were napkins in the dispenser!
… moreAva H
i waited almost 45 mins for a medium fry and a shake. the shake was liquid with no whipped cream or cherry. the fries were sloppy and raw. also i was the only one in the restaurant along with another person and it still took that long.
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