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Steak ‘n Shake, a classic American brand, was founded in 1934 in Normal, Illinois by Gus Belt who pioneered the concept of premium burgers and milkshakes. For over 85 years, the company’s name has been symbolic of its heritage. The word steak stood for steakburger. The term shake stood for hand-dipped milkshakes. Gus was determined to serve his customers the finest burgers and shakes in the business. Today, Steak ‘n Shake remains the better burger leader, serving premium 100% beef steakburgers, hand-dipped milkshakes, thin crispy fries, and more. Steakburgers are made without preservatives or artificial ingredients, topped with fresh produce, and always hand-crafted to order.
Chain known for steakburgers & milkshakes offering a dinerlike space with retro flair.
Address and Contact Information
Address: 2100 N Richmond Rd, McHenry, IL 60050
Phone: (815) 759-9885
Website: https://www.steaknshake.com/locations/il-mchenry-n-richmond-road/
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Order and Reservations
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Reviews
Myra Dee
Pretty standard steak n shake. It had been years since i visited one of these places. It use to be very lively and had waiters and waitresses. Now it just seems kind of dead and everything is automated. The building looks pretty old and like the outside isn’t maintained very well. But the customer service was good. The food was good. No complaints there. Over all pretty clean inside and quick service. The shakes are still as big as i remember!
… moreViv C (Viv)
Ordered chili 5 way for take out. When I got home there was a small blob of noodles, maybe a 1/4 cup of chili if that, and cheese. . More cheese than chili. Used to love this. Sorry to say I may never go back.
… moreMagdalena F
You can’t beat fresh, period. Yes, I did Have to wait (5 minutes), but my food was steaming piping hot .
At 930pm its hard to find a reliable restaurant in McHenry.
This location certainly hit the spot.
Highly recommend this Tuesday night crew.
… moreAt 930pm its hard to find a reliable restaurant in McHenry.
This location certainly hit the spot.
Highly recommend this Tuesday night crew.
Isaac Hoglund
I haven’t been to a Steak N Shake since I was in my junior year of high school due to the horrible customer service. I am happy to say all issues at the Shake Shake have been resolved. The food is delicious for the price, beef tallow fries are AMAZING! Shakes are still as tasty as I remember! Still has that 60s diners feel with a modern approach to service. No more do you have to wait on waiters or a cashier. Self serve kiosk to order and pick your food up when they call it. Sometimes if it’s busy management will bring the food to your table. Service is really nice and staff is SUPER friendly. Instead of hitting your local fast food restaurant I’d rather sit down with my wife for a meal at Steak N Shake!
… morehello person
Honestly disappointed and disgusted with this buisness, they’ve gone downhill, I’ve been to the ones in Springfield and it set my expectations so high just to come here since it’s ALOT close to be so utterly disappointed… the food quality and service quality and the utter disrespect from the staff,
If you honestly don’t like working with customers why work in fast food or any customer service job
I hope something happens….
The overall appeal of the store,
Taking those onnings off with nothing to replace or do something to the building is gross, the building looks disgusting…. The inside, the bathroom are gross they keep up with lobby, sometimes haha
Overall will not come back and honestly puts a bad taste in my mouth from the food to the restaurant itself….
… moreIf you honestly don’t like working with customers why work in fast food or any customer service job
I hope something happens….
The overall appeal of the store,
Taking those onnings off with nothing to replace or do something to the building is gross, the building looks disgusting…. The inside, the bathroom are gross they keep up with lobby, sometimes haha
Overall will not come back and honestly puts a bad taste in my mouth from the food to the restaurant itself….
Richard Morton
This is not the Steak and Shake I remember. We hadn’t been since before COVID hit, and while most restaurants made changes to survive, they seem to have gone overboard.
Visually, it’s the same bright, clean, diner look as before. The food is mostly the same, though the menu is a shell of it’s former self. It’s now a slimmed down fast food menu instead. Not even the titular shake selection has escaped the headsman’s axe.
Sadly, the service experience has been affected the most. From the sign standing inside the door telling you to order at the kiosk before seating yourself, to the drink machine that requires a QR code from your receipt to dispense drinks, you almost wouldn’t know the restaurant had staff if you weren’t asked by the kiosk about tipping them, and couldn’t see them in the back making food. The only interaction we had was hearing them call out names after placing a completed order on the counter, only to retreat to the back once more before you arrive to collect it.
We’re not complaining about the people themselves, but instead the changed business model that reduces them to little more than a cog in a corporate machine.
Sadly, I don’t see us returning in the future unless we happen to want a shake from the drive-thru, where, paradoxically, we’re likely to get more human interaction than actually going inside.
… moreVisually, it’s the same bright, clean, diner look as before. The food is mostly the same, though the menu is a shell of it’s former self. It’s now a slimmed down fast food menu instead. Not even the titular shake selection has escaped the headsman’s axe.
Sadly, the service experience has been affected the most. From the sign standing inside the door telling you to order at the kiosk before seating yourself, to the drink machine that requires a QR code from your receipt to dispense drinks, you almost wouldn’t know the restaurant had staff if you weren’t asked by the kiosk about tipping them, and couldn’t see them in the back making food. The only interaction we had was hearing them call out names after placing a completed order on the counter, only to retreat to the back once more before you arrive to collect it.
We’re not complaining about the people themselves, but instead the changed business model that reduces them to little more than a cog in a corporate machine.
Sadly, I don’t see us returning in the future unless we happen to want a shake from the drive-thru, where, paradoxically, we’re likely to get more human interaction than actually going inside.
Monica Mena
Delicious as always. Went here for a pregnancy craving. Burger was warm and milkshake was delicious
… moreRobert Testa
Awful place. I’ve been told by locals that these chains used to be good, but its disgusting how they fell so hard, all for mooching profits. Beef talon fries go bad after two minutes, burgers are mediocre, and nothing is done in a timely manner, which is important for people who doordash. I hope someone else makes something good out of this bleak and drab white building that is an eyesore on the strip.
… moreDerek Marshall
Ordered from here recently and the fries were not fresh. The fries tasted like they had been reheated. However, the burger tasted very fresh. I would ask this establishment to please ensure you are serving customers fresh fries. Thanks.
… moreMauricio Vides
Absolute scam artist when it comes to the drinks I am not exaggerating when I say that they filled the cup a large cup with 4/5ths filled with ice! The large cup was filled up to an inch only away from the rim of the cup! When I went back in to let them know that what they had done was very scam like and I showed him the cup they replace it and only put about 2 inches worth of ice this time and the rest filled with drink the way it’s supposed to be and was not offered any apology but was just kept being interrupted with have a nice day while I was trying to explain that what they are doing is wrong in a way trying to shut me up and ignore what I was trying to tell the manager.
Update: I decided to go in and see if the shorting of purchase product has changed and I’m glad to say that the drink is now filled with the appropriate amount of ice and the food is good but the manager that I interacted with last time recognized me and did not say hello to me when I walked in but instead turned her back and ignored me when I greeted her six times when she finally turned around she did not say hello but instead a cold “what’s up?” I let her know I was there for the order and to please put easy ice in my drink. I gave her thanks for the food but received none in return for the patronage but I did pick up on an annoyed attitude from her. So much so that I almost brought myself to asking her if this is going to be a problem and an issue every time I come in here. But I ultimately didn’t and said I hope that corporate sees this and addresses the issue with her directly as the next time I expect to be greeted with a smile and a hello and a thank you in exchange for mine at the end of the transaction.
… moreUpdate: I decided to go in and see if the shorting of purchase product has changed and I’m glad to say that the drink is now filled with the appropriate amount of ice and the food is good but the manager that I interacted with last time recognized me and did not say hello to me when I walked in but instead turned her back and ignored me when I greeted her six times when she finally turned around she did not say hello but instead a cold “what’s up?” I let her know I was there for the order and to please put easy ice in my drink. I gave her thanks for the food but received none in return for the patronage but I did pick up on an annoyed attitude from her. So much so that I almost brought myself to asking her if this is going to be a problem and an issue every time I come in here. But I ultimately didn’t and said I hope that corporate sees this and addresses the issue with her directly as the next time I expect to be greeted with a smile and a hello and a thank you in exchange for mine at the end of the transaction.