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Steak ‘n Shake, a classic American brand, was founded in 1934 in Normal, Illinois by Gus Belt who pioneered the concept of premium burgers and milkshakes. For over 85 years, the company’s name has been symbolic of its heritage. The word steak stood for steakburger. The term shake stood for hand-dipped milkshakes. Gus was determined to serve his customers the finest burgers and shakes in the business. Today, Steak ‘n Shake remains the better burger leader, serving premium 100% beef steakburgers, hand-dipped milkshakes, thin crispy fries, and more. Steakburgers are made without preservatives or artificial ingredients, topped with fresh produce, and always hand-crafted to order.
Counter-serve chain known for steakburgers & milkshakes offers a dinerlike space with retro flair.
Hours
| Monday | 10 AM–10 PM |
| Tuesday | 10 AM–10 PM |
| Wednesday | 10 AM–10 PM |
| Thursday | 10 AM–10 PM |
| Friday | 10 AM–10 PM |
| Saturday | 10 AM–10 PM |
| Sunday | 10 AM–10 PM |
Address and Contact Information
Address: 1779 W Main St, Troy, OH 45373
Phone: (937) 335-0064
Website: https://www.steaknshake.com/locations/oh-troy-w-main-street/
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
Related Web Results
Troy – W Main – Steak ‘n Shake – Order Online
Two Steakburgers topped with crispy bacon, American cheese and choice … Bacon ‘n Cheese Double Steakburger Combo …
Steak n Shake | Steakburger & Homemade Milkshakes
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LOCATION | Steak ‘n Shake
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Reviews
Steve Betz
I love steak and shake, the food is always delicious. I do wish they had somebody that could help old people with the ordering kiosk. I had no trouble, but it bothered me to Watch some old people come in and walk out because they couldn’t figure out how to order on the screen. They had five steak and shake employees waiting behind the counter to cook food, but none of them would help the old people. It was fun to watch while we ate our amazing meal.
… moreRebecca Hare
I’m giving them a 5 star because even though it took a bit for the food to come out I can tell that the staff is busting their asses to get everything out as quick as they can. With an entire screen full of orders between online orders, DoorDash, drive thru, people dining in, people being pissed off at them and trying to make a scene, and being short staffed on Super Bowl Sunday they worked as quick as they could. They were as kind as they could be to the people they were helping and I didn’t see any rude behavior from the staff at all
… moreSarah Pierce
I had a great experience today, the employees were nice, the space was clean, and ordering was easy. 🙂
… moreCrackerCat 14
It seems they decided to focus on food more than service. Food was good, not amazing or special specific to the restaurant. But there isn’t any service besides from them calling the name of your order. You have to get condiments, straws, even napkins and lids yourself. You order at a kiosk. A customer asked what looked to be a manager or shift lead, he wore a brown vest, and instead of having mustard at the counter and simply handing her one, he went into detail about it being around the corner. Customers want the expirence and cooked food. If they don’t have a decent expirence then there’s nothing memorable about the place and people will stop coming. They also had no one out to clean tables, or refill paper towels in the restroom. This place is missing the communication and service it needs in order to stay open. Im currently a manager at million dollar restaurant. So I understand the ins and outs of places. If I was offered $20+ to work i this place so I could bring it back to life, I would.
… moreJack Alexander
I put in an order on the app with a pick up time over an hour later. My order was not ready when I got there. While waiting, I wasn’t acknowledged by any staff till about 10 mins after my pick up time, to which I gave my name for my order. No one acknowledged me again till almost 10-15 minutes later to tell me the are almost done with my order. My order finally comes out 30 minutes after my scheduled pick up time. Went home immediately after and found my food to be cold. If the food was hot, would have partly made up for how long it took to come out.
Terrible customer service, terrible communication, terrible time management, and to top it off all the food was cold.
… moreTerrible customer service, terrible communication, terrible time management, and to top it off all the food was cold.
Melanie Register
Never really had issues at this store previously, however, I just received my online delivery order and only got half the items I ordered. I tried calling the store, no answer, I tried contacting via the website, it doesn’t work. Hopefully this message gets through. Very frustrated to pay and only get half my food.
Edit to add: The person working tonight clearly didn’t give a shit. My husband’s cheeseburger had nothing on it that it was supposed to. My western burger had burnt bacon. I’m sorry they must’ve had a rough day, but good gracious…
… moreEdit to add: The person working tonight clearly didn’t give a shit. My husband’s cheeseburger had nothing on it that it was supposed to. My western burger had burnt bacon. I’m sorry they must’ve had a rough day, but good gracious…
Rachel Marasch
Really friendly staff and food was good. There was no wait. Only at the end though did we realize they forgot our toddler’s milk. And my husband ordered a coffee and there was like 1/4” ground at the bottom
… moreKH17
I placed an online order and I didn’t have to wait very long for it. I was greeted by 2 employees who were both very nice and helpful. The oreo shake was so good! Definitely coming back to this location.
… moreAnn
I would give this place a negative score if possible! It definitely deserves a negative rating! The absolute slowest Steak n Shake, in addition the slowest restaurant I have seen in my life! Order placed at 7:43pm at 8:22pm I requested a refund on my two burgers, fries and cup of chili. LAUREN who was just starting to heat the chili got mad because after 39 minutes I was not willing to wait any longer on food. She was full of excuses of why their 4 employees could not work any faster making the order! There was only 4 of them working tonight. We were the only customers waiting on food on inside. Maybe if she can’t do better she needs to think about a job change. Obviously, working in a burger place is too mind challenging for her slow motion pace. But belive me she wanted respect because she was working so hard! RME. Finally, I was able to get my refund and go to a nice sit down restaurant for faster friendly service. If you want a fast food restaurant that is obviously unorganized, slow, and full of excuses for the long wait this is the perfect place. If you want somewhere that can get your order at a reasonable amount of time after you place the order just think of this location as a wide place in the road and keep driving. After this experience there is no doubt why I see many Steak n Shakes in other locations out of business. This one needs to be with Lauren helps it may be soon but I am sure she will have an excuse for that as well just ask her for the excuse. She must have a book of them ready to serve up faster than she can serve a burger.
… moreIan Gehret
In the past 6 months, I’ve gotten Steak and Shake 6 times, including tonight. Only once out of the six times was my order complete. Always missing the most expensive burger on my order. Almost to the point where I’ve paid for at least two meals I haven’t received. I try to stay level headed but this is getting ridiculous.
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