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Steak ‘n Shake, a classic American brand, was founded in 1934 in Normal, Illinois by Gus Belt who pioneered the concept of premium burgers and milkshakes. For over 85 years, the company’s name has been symbolic of its heritage. The word steak stood for steak burger. The term shake stood for hand-dipped milkshakes. Gus was determined to serve his customers the finest burgers and shakes in the business. Today, Steak ‘n Shake remains the better burger leader, serving premium 100% beef steak burgers, hand-dipped milkshakes, thin crispy fries, and more. Steak burgers are made without preservatives or artificial ingredients, topped with fresh produce, and always hand-crafted to order.
Chain known for steakburgers & milkshakes offering a dinerlike space with retro flair.
Hours
| Monday | 10 AM–10 PM |
| Tuesday | 10 AM–10 PM |
| Wednesday | 10 AM–10 PM |
| Thursday | 10 AM–10 PM |
| Friday | 10 AM–10 PM |
| Saturday | 10 AM–10 PM |
| Sunday | 10 AM–10 PM |
Address and Contact Information
Address: 3170 Towne Blvd, Middletown, OH 45044
Phone: (513) 422-0206
Website: https://www.steaknshake.com/locations/oh-middletown-towne-boulevard/
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
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Reviews
Maria Disher
Waited over 15min in the drive through. And i was the only car. Ordered two burgers and fries. They were out of ice cream. My burger looked like this- and was missing all of my toppings, grilled onions etc. the patties are a joke. This is a double? The other “double” “specialty” burger also looked this way.
… moreAbe
Friendly staff. Milkshake came out fast. What you’d expect for food if you’re expecting a greasy burger and fries that taste just fine.
Only thing was place to eat, some may call dining area was a little dirty and floor slippery.
Overall, solid.
All those BTCers out there. They take bitcoin for payment!
… moreOnly thing was place to eat, some may call dining area was a little dirty and floor slippery.
Overall, solid.
All those BTCers out there. They take bitcoin for payment!
Santos Garza
First time to eat at a Steak ‘n Shake and we were beyond impressed with the food, the atmosphere and the staff working here! The staff was super polite and smiled when I was watching them cook. The atmosphere here is very comfortable and cozy. It is also very retro and colorful. I highly recommend this Steak ‘n Shake for your next meal!
… moreMark Warner
Place was dirty, no ice. No carbonation for the drinks. Order was messed up. Forgot to give me my whole order. Went to the bathroom and the smell made me throw up.
… moreAaron Moore
one of my favor burger places and love burgers, fries and shakes! Food was great. had to go back to counter cause they didnt give up ranch and cheese dip that we ordered with oit fries. and shakes didnt come ouz till we were almost done eatting our meals.. wasnt sure why the long delay. they were no busy? but otherwise great eperience. shakes were amazing as always! lots of whip cream and toppings!
… moreMichael Thurman
Food 5 stars.
Service 5 stars.
Overall experience 5 stars
Nothing compares to the taste of their hamburgers. Exceptional!
The drive through service was so friendly. Our number one pick in Middletown for fast food.
Highly recommend!
… moreService 5 stars.
Overall experience 5 stars
Nothing compares to the taste of their hamburgers. Exceptional!
The drive through service was so friendly. Our number one pick in Middletown for fast food.
Highly recommend!
Neal Goodwin
The drink station is possibly one of the worst ideas I have ever seen. The first drink didn’t have flavor and I had to rescan the receipt to get another. The machine didn’t let me get a full drink after I stopped to make sure the flavor was right. This method of getting drinks is possibly the worst idea ive ever seen and will be the reason that I do not return here.
… morePreDawnHydra
Horrible horrible whatever you do avoid this place. I am so sick of restaurants attempting to go “cashless” and FORCE the use of a slef service keiosk down customer’s throats. So tired of it. When I go to a restaurant the LEAST I expect is for someone to help me its part of the experience if I wanted to grab and go I would have gone and picked up a frozen meal at the Walmart which is like right down the road.
So I walk in and stand at the front desk for like 5 minutes until one of the employees says “you have to use the keiosk” the moment I heard that I looked around and there are 2 terminals that only take card then a third that is out of view subconsciously attempting to push the use of card and bitcoin of all things only.
Next the experience using this fancy very very “convenient” choice of technology I was advertised to like 3 times to sign up for some rewards crap, along with an app.. and I spent 4 times longer ordering my food than you know just telling someone who’s whole job is relaying it to the kitchen… That’s not even the end of it. THIS STUPID MACHINE ASKS ME TO LEAVE A TIP!?! WHAT!!? DUDE I DROVE THERE PLACED MY ORDER AND WAITED 30min for below average food and the inanimate object asks me to TIP IT!??? HELLO? What an insult. I tip high quality SERVICE not lazyness. Not takeout. And least of all A MACHINE!!
They should have tipped me I was the one serving myself but no I get asked to tip a freaking glorified tablet running some business version of windows OS and a generic restaurant app.
TLDR: Just avoid any restaurant that forces no cash and keiosks its destroying high quality service while also handing over control to digital currencies and credit based currencies whoes whole goal is to take away your power as a consumer. Do not support this business model if you care about authentic and high quality service wherever you go. I had the same soulless treatment at a taco bell not long ago.
Remove the keiosks and focus on treating customers with respect for being the ones keeping you around and I’ll give it another shot but anywhere implementing this sort of animal treatment of their customers will not recieve my business again! At least having a friendly experience would cushion the poor food quality however walking away I felt worse than I did when I walked in.
I am being hard on things like this because I actually DO care about restaurants like this one.
A major shift in service is occuring. Simple things once taken for granted like a greeting and someone seating you, paying WITH CASH are dieing yet we pay more and are expected to tip… DESTROY TIPPING CULTURE especally when no one is serving you.
Please fix these things you can do it, such a shame compared to what this restaurant used to be.
… moreSo I walk in and stand at the front desk for like 5 minutes until one of the employees says “you have to use the keiosk” the moment I heard that I looked around and there are 2 terminals that only take card then a third that is out of view subconsciously attempting to push the use of card and bitcoin of all things only.
Next the experience using this fancy very very “convenient” choice of technology I was advertised to like 3 times to sign up for some rewards crap, along with an app.. and I spent 4 times longer ordering my food than you know just telling someone who’s whole job is relaying it to the kitchen… That’s not even the end of it. THIS STUPID MACHINE ASKS ME TO LEAVE A TIP!?! WHAT!!? DUDE I DROVE THERE PLACED MY ORDER AND WAITED 30min for below average food and the inanimate object asks me to TIP IT!??? HELLO? What an insult. I tip high quality SERVICE not lazyness. Not takeout. And least of all A MACHINE!!
They should have tipped me I was the one serving myself but no I get asked to tip a freaking glorified tablet running some business version of windows OS and a generic restaurant app.
TLDR: Just avoid any restaurant that forces no cash and keiosks its destroying high quality service while also handing over control to digital currencies and credit based currencies whoes whole goal is to take away your power as a consumer. Do not support this business model if you care about authentic and high quality service wherever you go. I had the same soulless treatment at a taco bell not long ago.
Remove the keiosks and focus on treating customers with respect for being the ones keeping you around and I’ll give it another shot but anywhere implementing this sort of animal treatment of their customers will not recieve my business again! At least having a friendly experience would cushion the poor food quality however walking away I felt worse than I did when I walked in.
I am being hard on things like this because I actually DO care about restaurants like this one.
A major shift in service is occuring. Simple things once taken for granted like a greeting and someone seating you, paying WITH CASH are dieing yet we pay more and are expected to tip… DESTROY TIPPING CULTURE especally when no one is serving you.
Please fix these things you can do it, such a shame compared to what this restaurant used to be.
Jeremy (Wildman)
This location has come a long way, and at it’s reopening, it was truly great and I couldn’t have been happier about it.
Unfortunately in recent events, I’ve noticed a steep decline in service. Stale/cold fries, drinks not visibly full, and apparently no employee has any familiarity with the app? Why even have the app then??
$20 for just two burgers, drinks and fries is crazy, especially given the recent decline in service.
… moreUnfortunately in recent events, I’ve noticed a steep decline in service. Stale/cold fries, drinks not visibly full, and apparently no employee has any familiarity with the app? Why even have the app then??
$20 for just two burgers, drinks and fries is crazy, especially given the recent decline in service.
Mary Ann Buckles
All five of these stars go to Alizabeth with an “A” She was working in the drive thru on 10/24/25 and took my order. She was pleasant, friendly, and professional. She has AMAZING customer service skills!! I am all about good customer service and work ethics. So, Alizabeth with an “A”, your doing a wonderful job. There are not many people out there anymore who will still smile and treat people respectfully and act like a decent human being, even when they are not having the best day. You are a rockstar lady! And it was such a pleasure to meet you! Thank you for your wonderful service and I will be back there hoping to see you again!!!!
… more