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Steak ‘n Shake, a classic American brand, was founded in 1934 in Normal, Illinois by Gus Belt who pioneered the concept of premium burgers and milkshakes. For over 85 years, the company’s name has been symbolic of its heritage. The word steak stood for steakburger. The term shake stood for hand-dipped milkshakes. Gus was determined to serve his customers the finest burgers and shakes in the business. Today, Steak ‘n Shake remains the better burger leader, serving premium 100% beef steakburgers, hand-dipped milkshakes, thin crispy fries, and more. Steakburgers are made without preservatives or artificial ingredients, topped with fresh produce, and always hand-crafted to order.
Chain known for steakburgers & milkshakes offering a dinerlike space with retro flair.
Hours
| Sunday | 10 AM–12 AM |
| Monday | 10 AM–12 AM |
| Tuesday | 10 AM–12 AM |
| Wednesday | 10 AM–12 AM |
| Thursday | 10 AM–12 AM |
| Friday | 10 AM–12 AM |
| Saturday | 10 AM–12 AM |
Address and Contact Information
Address: 825 Ernest W Barrett Pkwy NW, Kennesaw, GA 30144
Phone: (770) 499-1059
Website: https://www.steaknshake.com/locations/ga-kennesaw-barrett-parkway/
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
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Reviews
Sarah W
We came by after a fall festival. This place used to be great but has dropped in quality recently. I have been here several times in the past after events or church. However this time was not the same experience I had come to expect from Steak ‘n Shake. As a former waitress I have to say the sections were filthy! I was wiping down the back corner booth to set up my toddler’s high chair and all of my baby wipes came up black filled with dust and dirt (see my picture)! After going through five or more wipes trying to clean this table and booth seat, we ended up having to move to a different table that was actually cleaned. I don’t want my toddler eating off of that! Gross! Management needs to get on it and make sure ALL the tables both seats are cleaned. This is unacceptable and not food safe. It really is the bare minimum expectation that the table and the seats should be clean. I would never have let my section get this dirty as a waitress, my manager would have lost his shit if my tables looked like that.
Other things:
Also my son’s hot dog did not have a bun but a piece of toast?!?!. The hot dog was cut in half for some reason. Husband and brother loved their shakes though and the rest of the food was the same quality it has always been. There is a new weird refill system for drinks where you have to scan your receipt to get a soda refill. There is a slight delay but I eventually figured it out.
… moreOther things:
Also my son’s hot dog did not have a bun but a piece of toast?!?!. The hot dog was cut in half for some reason. Husband and brother loved their shakes though and the rest of the food was the same quality it has always been. There is a new weird refill system for drinks where you have to scan your receipt to get a soda refill. There is a slight delay but I eventually figured it out.
Aurora Barbuto
Food was per steak and shake standards, absolutely fantastic as always. The actual customer service at this location is nothing short of a joke. For a pick up order, it could take upwards of 10 minutes for an employee to come to the front and verify whether or not the order is completed. It usually is and sometimes it’s literally just been sitting there while I’m waiting in the restaurant. I’m not sure if they’re understaffed or if their employees are of absolute loss of mind but I severely hope they can reduce their latency for actual order fulfillment.
… moreThe Peej
Today was my first time going to a Steak and Shake. I took my wife and children as a treat.
The kiosk is not great and that is my only criticism, yet a very mild one.
The food was good and the owner was a pleasure to talk to. VERY friendly and approachable. We had a very nice conversation. She sat down and talk with us.
I’ll DEFINITELY go there again.
… moreThe kiosk is not great and that is my only criticism, yet a very mild one.
The food was good and the owner was a pleasure to talk to. VERY friendly and approachable. We had a very nice conversation. She sat down and talk with us.
I’ll DEFINITELY go there again.
Marty Legé
Changes have been made to the service model here.
Kiosks for ordering and payment.
No one at the registers or to answer questions.
You scan your receipt in order to start the flow at the fountain drink station, and it’s barely marked as such.
Overall, it was a very dissatisfying experience.
And sadly, the burger wasn’t very good.
There is also a menu change with fewer burger options. Perhaps this is associated with the new self-service ordering system.
… moreKiosks for ordering and payment.
No one at the registers or to answer questions.
You scan your receipt in order to start the flow at the fountain drink station, and it’s barely marked as such.
Overall, it was a very dissatisfying experience.
And sadly, the burger wasn’t very good.
There is also a menu change with fewer burger options. Perhaps this is associated with the new self-service ordering system.
Andres M
My first time tasting this food from here and idk how the native people from here eat this food of this place, literally just the shakes worth it (barely) the food taste with no flavor, like plastic I mean we know that the most junk food is like that but especially this one is disgusting for me that was my first time was a bad experience, like I said just the shakes are good in this place. I gave a second opportunity weeks later and was the same, super disappointed from this place
… moreisabel
I went in there and they were very sweet to me. The female manager is very fun and super sweet. She just has a vibe that you are comfortable to talk to her. I was smiled at and greeted when I walked in and I was definitely happy to be here.
… moreT Kir
Steak n Shake is kind of a staple where we moved from, and to my knowledge there’s not one near where we currently live, so when we drove past the one in Kennesaw, we decided to stop for lunch.
It seemed odd to me that the parking lot was virtually empty so close to lunchtime, but we decided to go in anyway. At this location you order at a kiosk. We while my husband was going through the “pages” of pics; I looked around.
The first thing I noticed was what appeared to be the manager/owner making the burgers. He was NOT wearing a covering of ANY kind over his hair which in my former state is a health violation. Leaning over the hot griddle, the manager constantly wiped his sweaty forehead with the gloved wrist and kept on cooking.
(So, lemme git this straight) the minute hair particles, dandruff & the stuff that flies around in the air are falling off your head and into the burgers that you’re making for people..
I took video, but I wasn’t able to get any with him wiping his forehead.
I noted that ALL THE OTHER Employees were wearing hats! (A Note to the Owner: Good practices Start from the Top and then trickle down)!!!!!!!
There was NO talking in the restaurant unless it was the manager. Your store does not come off as warm, or friendly like the kind of place that I’d want my teenager to work.
I stood and watched the manager a long time deciding whether or not to cancel my order. I didn’t want him making my food…BUT THEN!! I heard the phrase “May the odds be ever in your favor” (from the Hunger Games) This was accompanied by the sun coming out from behind the clouds and angelic music in the background! My dude had to go to the bathroom and he called one of the girls to make our order!!
Crisis Averted!!!!! So, I made my way to the drink station I found the floor to be Seriously SLIPPERY!! I noted that there were NO anti slip rugs anywhere!! You just haven’t gotten the “right” or wrong person in your restaurant yet, sir. This is a slip and fall case waiting to happen!!
I will say that the table tops were all clean, and there was no food, food particles, mustard or ketchup to be seen anywhere in the restaurant tables or floors!
Then we got our food, it looked great. My burger was hot and tasty. The fries however were cool..and not in a good way
This location was a mixed bag for me. I see why it’s been rated a 3.5
… moreIt seemed odd to me that the parking lot was virtually empty so close to lunchtime, but we decided to go in anyway. At this location you order at a kiosk. We while my husband was going through the “pages” of pics; I looked around.
The first thing I noticed was what appeared to be the manager/owner making the burgers. He was NOT wearing a covering of ANY kind over his hair which in my former state is a health violation. Leaning over the hot griddle, the manager constantly wiped his sweaty forehead with the gloved wrist and kept on cooking.
(So, lemme git this straight) the minute hair particles, dandruff & the stuff that flies around in the air are falling off your head and into the burgers that you’re making for people..
I took video, but I wasn’t able to get any with him wiping his forehead.
I noted that ALL THE OTHER Employees were wearing hats! (A Note to the Owner: Good practices Start from the Top and then trickle down)!!!!!!!
There was NO talking in the restaurant unless it was the manager. Your store does not come off as warm, or friendly like the kind of place that I’d want my teenager to work.
I stood and watched the manager a long time deciding whether or not to cancel my order. I didn’t want him making my food…BUT THEN!! I heard the phrase “May the odds be ever in your favor” (from the Hunger Games) This was accompanied by the sun coming out from behind the clouds and angelic music in the background! My dude had to go to the bathroom and he called one of the girls to make our order!!
Crisis Averted!!!!! So, I made my way to the drink station I found the floor to be Seriously SLIPPERY!! I noted that there were NO anti slip rugs anywhere!! You just haven’t gotten the “right” or wrong person in your restaurant yet, sir. This is a slip and fall case waiting to happen!!
I will say that the table tops were all clean, and there was no food, food particles, mustard or ketchup to be seen anywhere in the restaurant tables or floors!
Then we got our food, it looked great. My burger was hot and tasty. The fries however were cool..and not in a good way
This location was a mixed bag for me. I see why it’s been rated a 3.5
Christy Myerscough
I placed an order in the app. You cannot pick up via drive-thru and the employee at the counter was rude. I was so looking forward to trying the beef tallow fries but they were cold and limp and tasted like disappointment.
… moreMary
Placed a $80 order on line. When we went to pick it up. Not ready. No receipt. No drink carrier. Got it back to where we were going. Missing two fries. Went back up. Manager refused to give us two. Said they would only give us one. Seriously! $80 order. Everything cold and all we asked for is the two fries we were missing. And that isn’t even possible. Waste of money. Horrible customer service. How much would that French fry have cost you?
… moreKiah Clark
Had an issue placing my order and the staff was super helpful and friendly! The food here is always hot and fresh 🙂
… more