Michael Doyle
Slow and Understaffed. Only one of the two employees seemed to be working. No Dark roast. Only Pike. Had to ask for a pour over, wasn’t offered. No spoons. First bad Starbucks review I’ve ever left.
… moreLusiana Gomulia
Starbuck Heavenly South Lake Tahoe, located in front of Marriott Grand Residence Club, South Lake Tahoe.
Perfect place in the afternoon to have a cup of coffee for recharging after sightseeing around Lake Tahoe or after golf ⛳️
… moreGerald Griffin
You employee Ella was super rude to me and I no longer feel comfortable coming there because she works all the time and I do not want her making anything for me or taking my order. I approached the counter and made my order and I picked up the scanner to scan my app and she snatched it out of my hand and yelled at me to not touch it that I was going to break it which is never happened the last 2/3000 times I’ve done it. Other baristas pick it up to scan my app to she should have done it instead of snapping at me. Please relive this young rude barista of their job they have no business being in customer service if that’s how she treats elderly people. I’m almost 50 years old and will not tolerate some kid speaking to me that way. This store will never see another 7$ from me for a drink ever again unless I get an apology and gift card from a manager
… moreGolf “The Golf Pilot” Pilot
Woman said with a straight face “Starbucks company policy changed and no longer offers refills” the company policy did not change. Lying to customers over something so petty is disgraceful
… moreOksana Bugriyev-Gorodetskaya
Even though this place has so many people going through, it was pretty clean, fast service, good with kids
… moreNikhil
We generally don’t visit Starbucks a lot!! But we never miss it here at Tahoe!! Cozy Starbucks with wonderful employees and even better mocha!! Great location for this Starbucks just beside the ice rink and parking garage. You can grab your favorite beverage and then step on to the gondola to the top of Heavenly Valley!!
… moreB Duong
I have been here quite a few times, in which 2 staff were very rude to me, and made the drink recipe not like I gave
… moreJanelle Burrow
I’ve gone to this Starbucks multiple times and have always had the best experience. The staff is great (shoutout to the blonde barista, Addy) but the entire staff has always been friendly and quick. My favorite drink was suggested to me by a barista and though it can be high maintenance, it’s so yummy!! (Misto with 4 pumps sf and cinnamon steamed in with the milk.) it’s their fault for suggesting it – now it’s all I order. I will definitely be back.
… moreRicardo T
We have been at this place several times. Actually, we come here every time we visit this plaza. Today, I ordered a venti iced water in addition of our coffees and they said they could not do that. Instead, they gave me three tall ice waters. I told them we share the same glass with us, so no need of wasting 3 glasses. Anyways, they gave us the waters without lids. I exited the store and my wife said there was no way we could have that in the car. She went into and asked for the lids. The barista with short hair said no, and did not believe my wife. From outside I started seeing they were not giving us the lids, so went inside. The same barista with short hair said I needed to bring back the waters so she could personally put the lids herself. Her attitude was demeaning and hard to understand. I had to go outside, bring back the glasses inside and questioned her why she could not give us the 3 water lids. She started making up a story that she was out of lids but now they had lids, all in matter of minutes. I questioned again her answer did not make sense, and why she forced us to bring the waters and could not give us the lids. It appears the short haired barista did not believe my wife, she got very upset. The obviously she did not believe me as well, otherwise she would have figured out it was all too much. This place needs to seriously retrain their employees and make them realize it’s all about customer service, and not the world protectors of water lids.
… moreRyan Dy-Liacco
Arrived at 3:46, Frappuccino was excellent, staff were friendly, and the drink came quick! Best interaction I’ve had at a Starbucks!
… more