Tierrah Camara
I order coffee from this location almost every morning. It’s the same order Everytime, and I’m always pleased with the service, coffee, and the girls working. This morning I ordered my usual coffee and asked for the cup lined with caramel, which is usually always done perfect, but whoever made it today “ASH”, put about an inch of caramel in the bottom and lined the cup vigorously with caramel. I tried to not say anything and tried to drink it. But it was so sweet and every sip I took was caramel. I went back in and asked her cashier if it could be remade, I told her I’m so sorry she was nice and said it was fine. They would take care of it. Then I heard the worker ASH who made the drink, Yell, “she wants light caramel!?! then she should’ve asked for light caramel!” Mind you, it’s not like I asked for extra caramel I asked for a normal amount, but she put so much caramel in there you couldn’t even drink it. Then said this is a lot of shots. It’s gonna be a minute… then continue to look up at me numerous different times while I was waiting for the drink to be remade. This really upsets me because I am a customer here every day and the girls are always so nice, but to make a customer feel bad for simply just asking for something to be remade that was not good in the first place. I don’t care if you were the biggest caramel connoisseur in the world and put caramel on everything and liked gallons of it in your drink, but to yell to where the customer can hear, it is absolutely unacceptable. This location lost me as a customer. Bottom line, I don’t care if someone messes up a drink, I’ve never asked for my drink to be remade, but I spent six dollars on the thing I’m going to try to enjoy it and not choke it down and feel sick to my stomach after drinking probably over 100 g of sugar in one setting. What I am upset about is her attitude towards the situation and how she reacted. That is the worst customer service I’ve ever had anywhere.. i’m sure some of these other one star comments left are also about ASH!
… moreEmerson Bone
I wish they had six stars for service! I visit a lot of Starbucks from Sacramento to Placerville and they’re all staffed with good people but I have to say that Kate at this location is exceptional!
She is the model for what other employees should strive to achieve.
… moreMelissa Martin
Whoever is taking the drive thru orders at aprox 10:20am on 12/2 needs to find a new position. She hates her job and sounds like a total Scrooge taking orders! Whoever made my $6 white mocha, you forgot the white mocha part. This is coffee with milk, thanks. Plus side, girl handing the drinks out was sweet. Do better Starbys do better!!
… moreJ Rushing
Not impressed with the level of service. In the 10 minutes we waited inside, not a single employee smiled. No one greeted us as we stood at the front of the line for a few minutes. The man at the register turned around from making sandwiches to ask us what we wanted, said the total then went back to making sandwiches. Didn’t get a receipt or confirmation that the order was complete. Everyone working on mobile orders, and simply neglecting guests they have waiting to do business. Customers shouldn’t be taken for granted. We won’t be back, likely just go to Dutch Bros across the street.
… moreVictini710 101
Poor professionalism, always hear gossip or whispering about the way some customers look or how they don’t tip enough. They are rude I stopped tipping because of that. Not counting the other times they put the wrong name on my order. Today’s visit was horrible.
… moreCarson Cusano
I’ve never met friendlier Starbucks employees than the ones that greeted me early this morning. Very welcoming and service-oriented!
… morePamela
Great staff, when you go in they make you feel welcomed.
… moreMorgan Hanson
They literally always get my order wrong on doordash, ordered an iced chai got a hot one, sandwich was cold in the middle and it took about 45 minutes when I live abt a 3 minute drive from their location (car is unregistered)
… moreDaniel DeVore
Great online ordering, but I would recommend they start putting your last initial, because the last two times I have ordered online I have either mistakenly picked up someone else’s drink or they pick up mine, Daniel is a pretty common name. The nitro brew pumpkin spice is amazing it has just the right amount of cinnamon and pumpkin, I would highly recommend, but I would ask for 1 more pump of vanilla since the nitro can come off a little strong if you are not used to it.
… moreCierra Neeley
Worst customer service ever. Management needs to get on it. Apparently I’m not the only one who’s had enough at this location.
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