Meagan Trejo
Never made a review before and first time at this starbucks and have been disappointed for the first time. Walked in for my mobile order around 7:30am and the girl who was putting out the mobile orders didn’t greet, smile, not even a hi. a simple “what’s your order name” then pointed to my items. She looks young and i’m in my 20’s. I would never work customer service like that. ordered the banana bread matcha. Where is the cold foam?.. It tasted awful and i should’ve taken a picture of the clumped cookie crunch topping settled in the bottom. I’ve had the banana bread matcha twice before this and this simply wasn’t it. Hopefully i’ll have better service and food next time i go..
… moreKaitlin Paz
Im not one to ever make a review but today I was extremely disappointed. I ordered my regular a venti brown sugar shaken espresso with an extra shot of espresso and I got the entire cinnamon container the drink was completely dark and so thick, I don’t know how they didn’t notice then. I totally understand how busy it gets. But to make this big of a mistake I just don’t understand. When I went back to tell the staff, they were very dismissive about it and were ignoring me. When the employee told the other one about she said oh I was wondering where the top was at and showed the empty container how do you notice theres not a lid and assume its someones drink.
… moreSusan Parker
Omg the longest wait ever! About 45 minutes literally in the drive through. First and last time at this Starbucks. I ordered a caramel macchiato and I couldn’t taste the caramel, but I sure could the vanilla syrup! Seeing the previous reviews, it looks like the extremely long wait times is not unusual. This store needs major training.
… moreJames Mcguire
Ordered two drinks. Drove 5 miles and found out instead of coffee, they chai tea. Drive back and returned them. No apologies, no comment.
Told the person who took the order that is was a big inconvenience but no one cared.
Just gave us the correct drinks.
Very poor customer service
… moreHailey Cooper
I am extremely disappointed with my most recent experience at this Starbucks location. I ordered a macchiato and accidentally received a hot version instead of the iced one I intended to order. When I politely asked the barista if there was any way it could be made iced, she looked at me with an attitude and bluntly told me to pay for another drink. Not only was this rude, but it showed a complete lack of customer service. Mistakes happen, but it is absolutely unacceptable to treat a customer in such a dismissive and disrespectful way.
What makes this worse is that this is not the first unpleasant experience I’ve had at this store. I have noticed multiple times that sandwiches are tossed carelessly onto the counter instead of being handed to customers properly, often leaving them messy and unappetizing. Drinks are consistently watered down due to excessive ice, and the overall quality has been very disappointing.
I also work at a coffee shop, so I understand how busy and stressful shifts can be, but that is never an excuse for poor treatment of customers. A simple level of courtesy and care can make all the difference, and unfortunately, that seems to be completely lacking at this location. Employees represent the brand, and their actions directly affect whether customers want to return. Experiences like this ruin people’s mornings, and I strongly believe management should address the lack of professionalism and respect being shown here.
I truly hope Starbucks leadership takes this feedback seriously, because as a loyal customer in the past, I have been left extremely dissatisfied and frustrated with this location’s service.
… moreDavid Thomas
This location seems to deal with a very busy drive through, so even if it looks quiet inside (and it’s quite small inside too) it can still be quite some time before you can get your drink due to the volume of people using the drive through. Having said that, they were really nice, and waiting for a drink is hardly the worst thing in the world. Restrooms were very clean which I really appreciated
… moreNicole
Talk about hustle on Thanksgiving. This Starbucks is a well oiled machine. The girl who took out order was so friendly, while the line was building she was cool under pressure. The girl calling out the orders could not have been sweeter. She also let us know it’s the busiest Starbucks in TEXAS and top 5 in the world! WOW! She’s was so passionate about the company. With all that traffic I noticed how small the cafe is. I really hope they get a bigger store eventually so they can run even more efficiently and have a little more space for everyone working and the customers in the cafe.
… moreLittle Nikki
We ordered a iced caramel brulee latte and a hot caramel brulee latte with oatmilk. When we got our coffee they were both hot, and I wasn’t able to say anything at first because they walked away fast. I was going to just accept the hot coffee until I realized one of them was only filled halfway, that coffee was half coffee and the other half whipped cream. So I decided I will just have it fixed to what I originally ordered. As im waiting for mine to be fixed, my dad was saying how his tasted nasty, so I tried it and it didnt have an ounce of caramel flavor. It tasted like regular coffee with only a milk and coffee taste, as if they forgot to put the caramel brulee syrup in, which I wouldn’t be surprised.
… moreRandi Tinsley
Lovely Starbucks experience. The location is very unique in style and layout. Our order came out perfectly. Very nice staff. Comfortable seating. A great atmosphere whether you’re hanging out or doing grab and go.
… moreJennifer Sullivan
Ordered 6 drinks and I asked the lady to put 2 names on ones I didn’t wanna get mixed up and she refused and I had to ask for a pen. Like sorry to bother you.
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