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Come on in, stay awhile at our welcoming Starbucks coffeehouse in Houston. Savor brewed coffee, tea, espresso, Cold Brew, Refreshers, and seasonal favorites, alongside quality breakfast and lunch sandwiches, wraps, egg bites, and a variety of pastries and bakery favorites. Take a moment to relax with comfortable seating and free WiFi. Explore the menu and order ahead in the Starbucks app or on our website. Plus, join Starbucks® Rewards to earn Stars toward free drinks and food, receive personalized offers, and enjoy exclusive member benefits. Since 1971, Starbucks Coffee Company has been dedicated to ethically sourcing and roasting highquality arabica coffee, bringing the Starbucks Experience to life in every cup.
Welcoming coffeehouse with handcrafted coffee, espresso & tea, plus breakfast, lunch & pastries.
Address and Contact Information
Address: 13339 West Rd, Houston, TX 77041
Phone: (281) 414-7545
Website: https://www.starbucks.com/store-locator/store/1014264/
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Reviews
Elyse Hungate
Strange experience today. We got a hot chocolate and we hadn’t taken 2 sips out of it… This is exactly what it looked like on the inside. They literally filled it halfway with the hot chocolate and the remainder of the cup was whipped cream.
We also got a brown sugar oat milk shaken espresso. I tried it before I drove away and told them the espresso tasted burned, there was like no milk in it. I got a response of, “Have you had this drink before?” I understand the question. Especially bc shaken espressos have limited milk and aren’t as sweet & creamy as a latte. However, you know that it sounded condescending.
Clearly the employees did not want to be there that day.
… moreWe also got a brown sugar oat milk shaken espresso. I tried it before I drove away and told them the espresso tasted burned, there was like no milk in it. I got a response of, “Have you had this drink before?” I understand the question. Especially bc shaken espressos have limited milk and aren’t as sweet & creamy as a latte. However, you know that it sounded condescending.
Clearly the employees did not want to be there that day.
Sabir Ali
When I touched the cup, it was not worm and I informed the staff it is cold and they confirmed it is hot and when I reached home it is once again cold chill, they have to hire some educated stuff and managers who can train them. Even food truck staff is better then Starbucks. Really poor service. This location is always like this always have bad experience!
… moreDiana love
I went to this Starbucks today to order the new Cannonball drink through the drive-thru. There was no one in line, and the store appeared completely empty, so there was no obvious reason for the rushed or dismissive behavior I experienced.
As soon as I placed my order, I heard a loud, deep sigh from the barista that very clearly conveyed irritation and annoyance. She repeated my order, asked for my name, gave me my total, and immediately ended the interaction—no basic customer service, no “would you like anything else,” and no attempt to be polite. It felt like the goal was simply to get me to the window and out as fast as possible.
I never even saw the barista who took my order, as a different barista charged me and handed me my drink. While I understand that certain drinks may be popular or tedious to make, that frustration should never be taken out on the customer. As someone who currently works in customer service, I find this kind of attitude completely unacceptable.
To make matters worse, the writing on my cup was sloppy, rushed, and unreadable. It looked careless, as if the entire order was an inconvenience. I honestly would have preferred no writing on my cup at all rather than something that looks thrown together without any attention or pride in the work.
Customer service is a huge part of the Starbucks experience, and this location failed on that front today. Being openly irritated with a customer—especially in an empty store—is unprofessional and disappointing.
… moreAs soon as I placed my order, I heard a loud, deep sigh from the barista that very clearly conveyed irritation and annoyance. She repeated my order, asked for my name, gave me my total, and immediately ended the interaction—no basic customer service, no “would you like anything else,” and no attempt to be polite. It felt like the goal was simply to get me to the window and out as fast as possible.
I never even saw the barista who took my order, as a different barista charged me and handed me my drink. While I understand that certain drinks may be popular or tedious to make, that frustration should never be taken out on the customer. As someone who currently works in customer service, I find this kind of attitude completely unacceptable.
To make matters worse, the writing on my cup was sloppy, rushed, and unreadable. It looked careless, as if the entire order was an inconvenience. I honestly would have preferred no writing on my cup at all rather than something that looks thrown together without any attention or pride in the work.
Customer service is a huge part of the Starbucks experience, and this location failed on that front today. Being openly irritated with a customer—especially in an empty store—is unprofessional and disappointing.
Christian Rumscheidt
I’ve been coming to this Starbucks for over a year now, and honestly, it’s made a real difference in my work life. I can’t focus at home, so I hop around to different coffee shops, but I keep coming back here.
The team here is just…good. They work well together, and you can tell they actually like each other, which is rare. Even when it gets slammed with the after-school rush and there’s a line out the door, nobody’s stressed or short with people. The high school kids ordering their first complicated drink get the same patience and warmth as the regulars who’ve been coming for years.
There’s something about walking in and being met with genuine smiles, not the customer service kind, but the real ones. On rough days when I’m struggling to get work done, that makes more of a difference than I’d like to admit. I’ve watched them handle difficult situations with grace, take time with confused customers, and still manage to remember details about people’s days.
It doesn’t feel corporate here. The management clearly cares about maintaining standards, but they’ve also let this place develop its own personality. It’s more like a neighborhood spot that happens to be a Starbucks—the kind of place where you’re glad it exists in your routine.
I’ve worked from a lot of coffee shops, and most are interchangeable. This one isn’t. If you need a place to work or just want your coffee in a space that feels genuinely welcoming, this location gets it right.
… moreThe team here is just…good. They work well together, and you can tell they actually like each other, which is rare. Even when it gets slammed with the after-school rush and there’s a line out the door, nobody’s stressed or short with people. The high school kids ordering their first complicated drink get the same patience and warmth as the regulars who’ve been coming for years.
There’s something about walking in and being met with genuine smiles, not the customer service kind, but the real ones. On rough days when I’m struggling to get work done, that makes more of a difference than I’d like to admit. I’ve watched them handle difficult situations with grace, take time with confused customers, and still manage to remember details about people’s days.
It doesn’t feel corporate here. The management clearly cares about maintaining standards, but they’ve also let this place develop its own personality. It’s more like a neighborhood spot that happens to be a Starbucks—the kind of place where you’re glad it exists in your routine.
I’ve worked from a lot of coffee shops, and most are interchangeable. This one isn’t. If you need a place to work or just want your coffee in a space that feels genuinely welcoming, this location gets it right.
Bee Official
came in thinking this would be a quick in-and-out stop since I was 45 minutes early for my appointment. Somehow it took 30 minutes just to get a triple shot mocha . I totally understand places get busy, but that’s a long wait for one drink. Please do better with the timing!
… moreMourad
I stopped by for a simple cup of coffee while waiting for my mom, and unfortunately my first visit here was incredibly disappointing. The staff never greeted me, never acknowledged me, and barely interacted with me at all — despite the fact that I was polite, friendly, and even left a tip.
What made it worse was watching them warmly greet every other customer who walked in. Smiles, small talk, “Have a great day!” — for everyone but me. I couldn’t help but wonder why I was treated so differently. I’ve never been here before, and I genuinely did nothing but show kindness.
It’s disheartening to feel invisible in a place that’s supposed to be welcoming. I truly hope the employees reflect on how their behavior affects customers, because this experience left a really negative impression.
… moreWhat made it worse was watching them warmly greet every other customer who walked in. Smiles, small talk, “Have a great day!” — for everyone but me. I couldn’t help but wonder why I was treated so differently. I’ve never been here before, and I genuinely did nothing but show kindness.
It’s disheartening to feel invisible in a place that’s supposed to be welcoming. I truly hope the employees reflect on how their behavior affects customers, because this experience left a really negative impression.
Anjelle Caballero
I’m not typically one to leave a review but i was pretty upset with this location and the one barista that took my order. It was my first time at this location so when I pulled up to the window there was no good morning, or greeting just “what can i get you”. Okay, I then proceeded to give my order of a grande iced brown sugar oatmilk shaken espresso, but after that she hastily asked if that was all (multiple times). I then asked about the new coupon for free cold foam, in which she added Vanilla cold foam to my order, I saw it on the screen and asked to change it to the Nondairy new brown sugar cold foam (because im terribly lactose intolerant). when that was changed she told me to pull up to the window. I usually like classic syrup in my coffee but honestly i felt too rushed to even attempt to say anything. At the window i wanted to confirm they had my cold foam and she said “got it” versus any alternative phrase like “i did get that coupon for you!” but nonetheless I paid in cash and when I received my drink it immediately looked off… there was no cold foam in general. I’m glad it was free but what if it wasn’t. Im genuinely upset and any of the locations in cypress are 10x better service wise. definitely not coming back to this location.
… moreAndie G
Pretty mid experience. I always put my order in through the app when I’m on the way over. I didn’t put in my order soon enough before arriving and was told “we prefer you to wait the recommended wait time before arriving.” What recommend wait time? What’s the difference between waiting in line after ordering at the screen or ordering ahead. The delivery could have been better. It was off hours and the place was dead. I will do them one better and go somewhere else.
… moreVallerie Liu
thank you to the barista who made my Frappuccino and americano, very delicious, your mix is perfect, we really like it.
Clean place, spacious parking lot.
… moreClean place, spacious parking lot.
Thalia Vasquez
Today I ordered through the drive thru and got a chai latte. When I pulled up to the window the girl asked which latte I got and I said chai latte and still gave me the wrong order! I don’t like cinnamon and guess what it was a cinnamon dolce latte from what I searched the abbreviation is what it stands for. I know it’s a small mistake but now I have no warm drink to start my morning. I rarely stop at Starbucks, but today I was early for work so I felt I could make it for a drink.
… more