Starbucks Coffee Company

  4.3 – 572 reviews   • Coffee shop

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Come on in, stay awhile at our welcoming Starbucks coffeehouse in Ann Arbor. Savor brewed coffee, tea, espresso, Cold Brew, Refreshers, and seasonal favorites, alongside quality breakfast and lunch sandwiches, wraps, egg bites, and a variety of pastries and bakery favorites. Take a moment to relax with comfortable seating and free WiFi. Explore the menu and order ahead in the Starbucks app or on our website. Plus, join Starbucks® Rewards to earn Stars toward free drinks and food, receive personalized offers, and enjoy exclusive member benefits. Since 1971, Starbucks Coffee Company has been dedicated to ethically sourcing and roasting highquality arabica coffee, bringing the Starbucks Experience to life in every cup.

Welcoming coffeehouse with handcrafted coffee, espresso & tea, plus breakfast, lunch & pastries.

✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Starbucks Coffee Company 48104

Hours

Tuesday5 AM–8 PM
Wednesday5 AM–8 PM
Thursday5 AM–8 PM
Friday5 AM–8 PM
Saturday5 AM–8 PM
Sunday5 AM–8 PM
Monday5 AM–8 PM

Address and Contact Information

Address: Arborland Shopping Center, 3601 Washtenaw Ave, Ann Arbor, MI 48104

Phone: (734) 477-0478

Website: https://www.starbucks.com/store-locator/store/14031/

Menu Photos

Order and Reservations

Order: Order online

starbucks.com

Photo Gallery

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Reviews

Andrew Stone
This location could use another employee on shift. Some of the employees seemed excessively worked with one employee throwing off vibes of a crushed soul.
This review is not so much for the employees as much as it’s for the management. I’ve seen much smaller locations with far less customer demand staff more workers.
I will say I was frustrated with this experience, mostly because there was one employee taking orders, and one employee fulfilling orders. There were easily 20+ customers. No easy feat for one person to accomplish.
It took about 30 minutes for a coffee, and 5 pastries. This location is known for this, and thankfully most customers are UM or EMU students studying, but for those of us going on family adventures looking for a quick snack, not such a good idea.
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anita airon
This Starbucks has become one of my favorite spots in Ann Arbor. The team here makes my go-to drink, the Cinnamon Dolce Latte, absolutely perfect every time—whether hot or iced. It’s the main reason I keep coming back, because I know I can always count on it being consistent and delicious.
On top of that, the staff are genuinely friendly and welcoming, which makes each visit feel personal and pleasant. The store itself has a nice, relaxed vibe that’s great whether I’m stopping in quickly or sitting down for a bit. Altogether, it’s a reliable place for both great drinks and a positive atmosphere
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Tim Stevens
Usually have really good service over all, love all my baristas, but more & more frequently my drinks have been coming out wrong. I unfortunately didn’t notice til I got to work & didn’t have time to go back & wait for them to remake it(which I know they would’ve) just was already running late for work. So just sharing my frustration. Everybody makes mistakes & im not mad. Just wanna bring it to their attention some of the new people maybe still need some help before getting the morning rush shifts. Otherwise overall great space & great employees.
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Kathleen Longo
I don’t usually go here, but it was very busy and I think I waited 20 minutes for a carryout latte. Staff was very nice.and hardworking but could not fill drin orders in a timely fashion.
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brieanna James
My dad ordered three large dragon fruit mango refreshers and asked for EXTRA DRAGON FRUIT. When we got our drinks there were approximately 6 pieces of dragon fruit to be found within each drink. I’m not only am I disgusted but I am furious because he spent nearly $20 on all three drinks and paid for extra dragon fruit JUST for the dragon fruit to not even be in there. Absolutely distasteful.
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Pauline B
Sometimes they mess up my order, but they always offer to remake them! Very nice baristas
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Justin Rowland
The drinks I ordered were almost ready when I got there, and were just on time as promised. Unfortunately, the app doesn’t let you tip when you use a debit or credit card, and I didn’t have any cash on me, so I felt awful.
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Sonia Zawacki
The two baristas, Ajane and Kayla were super helpful and efficient, and were willing to go above and beyond to work hard.
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FF FO
Dear Starbucks Customer Service,

I am writing to express my deep disappointment and frustration with the recent experience I had at one of your Starbucks locations. As a regular customer who has always appreciated the welcoming atmosphere and quality of service at Starbucks, I was taken aback by the discriminatory and rude behavior I encountered during my visit on [may 19].

On the aforementioned date, I visited the Starbucks located at [Store Address]. I entered the store accompanied by my service animal, who is an essential part of my daily life due to my disability. To my utter dismay, instead of being treated with respect and understanding, I was subjected to embarrassment and humiliation by one of your representatives.

While I was peacefully working on my laptop, a Starbucks representative approached me in a condescending manner, making me feel as though I was doing something wrong by having my service animal with me. Not only did this incident make me feel singled out and discriminated against, but it also left me questioning my worth as a customer and as a human being.

It is essential to note that I was not causing any disturbance or inconvenience to other customers during my time in the coffee shop. I merely wished to enjoy a cup of coffee and engage in my work, just like any other person. However, instead of being treated like a valued customer, I was made to feel like a burden and an outcast.

Moreover, I would like to bring to your attention the lack of accessibility provisions at the Starbucks location in question. I observed that there is no handicap button on the outside of the door, which makes it challenging for individuals with mobility impairments to enter and exit the premises independently. Additionally, there is a notable absence of designated parking spaces for individuals with disabilities. It is highly disappointing to witness such oversights in a company that prides itself on inclusivity and diversity.

To exacerbate the situation, the representative who confronted me also complained about my car being parked in the 15-minute parking zone, which happened to be the only available spot at the time. This incident further added to my frustration, as I was left feeling as though I was being reprimanded for circumstances beyond my control.

As a customer who has enjoyed Starbucks’ products and ambiance for a significant period, I am deeply saddened by this experience. I have always regarded Starbucks as a place where individuals are treated with dignity and respect, regardless of their circumstances. However, this incident has shattered that perception and made me question whether Starbucks truly values all of its customers.

I kindly request that you take immediate action to address this issue. I sincerely hope that you will investigate the matter thoroughly, provide appropriate training to your staff members regarding disability rights and inclusivity, and take necessary steps to ensure that such incidents do not occur in the future. Furthermore, I urge you to consider implementing handicap buttons on your store doors and designating parking spaces for individuals with disabilities, as this will greatly enhance the accessibility of your locations.

I genuinely believe in Starbucks’ commitment to providing excellent customer service and fostering an inclusive environment. I hope that you will take my complaint seriously and work towards rectifying the situation. I look forward to hearing from you regarding the actions you will be taking to address this matter.

Thank you for your attention to this serious issue. I trust that you will handle this complaint promptly and ensure that every customer, including those with disabilities, can feel welcome and valued at Starbucks.

Sincerely,
Melissa
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david speer
Chick in is a long time favorite. The food is good!
It its probably time ti fix it up a little on the outside…
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