Starbucks Coffee Company

  3.9 – 359 reviews   • Coffee shop

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Come on in, stay awhile at our welcoming Starbucks coffeehouse in Kinston. Savor brewed coffee, tea, espresso, Cold Brew, Refreshers, and seasonal favorites, alongside quality breakfast and lunch sandwiches, wraps, egg bites, and a variety of pastries and bakery favorites. Take a moment to relax with comfortable seating and free WiFi. Explore the menu and order ahead in the Starbucks app or on our website. Plus, join Starbucks® Rewards to earn Stars toward free drinks and food, receive personalized offers, and enjoy exclusive member benefits. Since 1971, Starbucks Coffee Company has been dedicated to ethically sourcing and roasting highquality arabica coffee, bringing the Starbucks Experience to life in every cup.

Welcoming coffeehouse with handcrafted coffee, espresso & tea, plus breakfast, lunch & pastries.

✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Starbucks Coffee Company 28504

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Reviews

Valerie Jackson
I came to this Starbucks on 1/4/2026, And I ordered a hot Venti Matcha. The cashier at the front was very nice to me for the most part, asked for my name (Valerie), And even asked me how to spell it. I am clearly a woman, And I was dressed in a very feminine outfit. Immediately after spelling out my name, She says “Yes *sir*, I’ll put that order in for you. I corrected her and told her that it was ma’am, and she just looked at me strangely and walked off.

After about 10 minutes, I got my Matcha, said thank you to the staff, and walked back to my car. When I got to my car, I took a sip of my Matcha, And it had a very strange taste. It tasted almost like seaweed or something fishy like that. I opened the lid, and it looked like the Matcha they gave me appeared to be old—very dark and discolored. I imagine they don’t have people order it very often.

I will not be going back to this specific Starbucks location again. An unwelcome feeling plus old nasty drinks is my reasoning.

Attached is a photo of the drink. I drank a few sips before deciding to pour it out, but I stopped before pouring all of it out to take a photo of the drink.
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Sara Pierson
This starbuck will 100% always mess up your door dash order. Dont even bother trying. Today i ordered the new Ube Coconut drink just like the menu sets it up with the exception of i swapped milks…. they gave it to me with no coconut syrup at all. So disappointing. Its honestly on me because I need to learn my lesson to stop even bothering to go here or have door dash delivered. If I go in person they will mess up my order 50% of the time and ill have to have them remake it. Its been like this for over a year. Its really sad.
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David Robinson
I just want to state that I went in this morning, at 6:49am and asked for a venti dark roast with 8 raw sugars, steamed almond milk and sweet cream cold foam on top.

The young girl with the glasses who rung me up, pointed and told me they had sugar over at the station. I told her I knew that, but I like to get it in underneath the stuff I add on it.

She didn’t say a word, so I assumed she understood.

Moments later, when she told me my coffee was ready, she handed it to me and I asked her if she put sugar in it, to which she replied, “No” as she turned away in a smug manner.

Now I’ve been going to Starbucks for over 20 years and I’ve never had an issue with anybody adding sugar to my coffee when I’m inside the store, but this little girl seemed to have woken up in the wrong side of the bed, as she had some kind of attitude from the time I placed my order until my order was received.

I was NOT going to let that moment go by without saying something. I usually like going inside here because the crew is usually really nice. I don’t know who this young lady was, but I was very polite to her and didn’t even try to chastise her for simultaneous being so flippant with my order.
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April Williams
This is a very nice Starbucks and has lots of room and seating. The bathrooms were clean. Our drinks and food were prepared as expected. We visited on Valentine’s Day and there were decorations and they were giving out heart shaped suckers. The staff were friendly! We are driving across NC via 40 and this was a very convenient stop. If you park at the front of the building it is pretty tight to back out. If you have a larger car or truck just drive around to the side of the building for more spacious parking
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Kristen Warren-Vincent
Staff was super friendly, happy to help with my rather large on the spot order for our softball team champs! They even wrote different “congrats” on each one! Service was fast, efficient and the girls LOVED IT ✝️ ❣️
THANK YOU ALL FOR MAKING THEIR DAY EVEN BETTER ❣️
visited 10/5/25
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Andrew Moore
Lately this location has had problems. I’ve had everything from tasteless frappuccinos to frappuccinos that were made with chai by mistake. Today you couldn’t see any dark caramel syrup in my drink. I took it back inside and told the employee the pictures and advertisement definitely show a dark caramel syrup. To my surprise her reply was you have to order it that way the store needs a lot of help it seems there’s only one or two people there that know how to make the caramel ribbon crunch frappuccino it’s never a consistent good taste with any of their drinks. I told the employees today that their district manager needs to come in and talk to them all and straighten them out hopefully this happens. I myself was in the restaurant business for over 20 years you never tell a customer that they’re wrong. Again my frappuccino .today no dark caramel syrup tasted no coffee and it whatsoever probably one of the worst frappuccinos the frappuccino that I got yesterday it’s not much different looks from one that you would get from McDonald’s isn’t that a shame. It had regular caramel syrup drizzle all inside my cup it was horrible.

I want to add to my review it’s been a few weeks ago since I texted all that I just want to let you know that they got better there for a while but back to the same thing nothing is consistent at the store whatsoever. They must have a high turnover in employees or something because like I said nothing is consistent at all I went there today used up the last of my points and also spent money as well for what two drinks to taste of nothing like cold whipped cream no taste of coffee whatsoever. I’m disabled so it’s kind of hard for me to get out of my car and go inside every time there’s a problem with my drink. Why is it that you can go to another Starbucks and it’s good every time the consistent but not this one in Kinston they need some help badly. I’m just disappointed and tired of wasting my money here cuz the days when it was good me and my wife would go as many as four times in one day. But not anymore enough is enough because they don’t care about their customers.
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Cassandra Orr
BRIT & KIKI MAKE THIS PLACE STELLAR! I am in the military and moved here about a year ago and these two women make my coffee perfectly every time. They know the sweetness I like and remember the changes I make to my coffee even when I forget to tell them and mind you I order like 10 different coffees so I am very impressed and feel welcomed. Thank you guys! Starbucks; promote these two to managers ASAP. They deserve it!
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M. Vance Madric II
I’ve been going to the is location for the past 3 months. I went in yesterday morning as custom, but this time I went straight to the restroom as I drive an hour and a half from home, working in Kinston. When I came back from the restroom, I went up to order and Neke(I hope I got that right) had her arm extended to me with my usual drink ready. She said, “I saw you walking in, so I decided to go ahead and have this ready for you.” And yes, I gifted her $20 because that was top notch customer service. Consumers, reward those who earn it. She certainly earned it!
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Brie Miller
Overall, not a bad coffee spot.
Every time I come here, I have no complaints for the most part.

A word of caution though: you WILL be denied service if you do not wear a mask, so make sure you have a mask on.

Another caution worth mentioning is that this Starbucks is hot… like, 83 degrees hot.
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marie
Staff is friendly and gave me some good drink recommendations once when I wanted to try something new (they were delicious). On a different occasion I accidentally dropped my drink from the table once and they did not seem mad or annoyed and made me a new one super fast however they did not let me pay for it so I just left a bigger tip than what I left originally in the tip jar definitely will be coming back!
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