Corryn Albarano
The lady with the purple hair I think her name is Lorraine is so rude everytime! we’ve been coming here for years and the workers always seem miserable here but she is just extremely miserable and we love going to the Starbucks in Washington on racetrack Road because they are always so sweet and make the best drinks ever we try to avoid this location because of how miserable and rude the workers are so do not come here. They get mad when you mobile order too and then go through the drive-through. Honestly, they just get mad every time they have to do their job. I always appreciate workers who are in customer service but I can’t appreciate people who don’t have respect for others and if you do not like to work with people, maybe you shouldn’t work in customer service. Starbucks find some new workers for this location.
… moreJoe H.
Starbucks on Valleybrook Rd has consistently prepared our orders accurately and graciously. It is an active shop, yet they are consistently timely (relative to the activity, of course). The app is a convenient means of ordering, and the drive through is a nice perk; they also offer the option to order the old-fashioned way, too!
… moreEmma Bell
Every time I come here, the workers are always so rude and dismissive and seem annoyed and seem so annoyed that I came to this place.. It’s literally my birthday and they were so rude to me because I place some order two minutes before. There’s a long line they’re gonna be ready by the time I get to the window so it was just unnecessary for coworker to give me attitude about it and it’s literally my Birthday. And I work in customer service and would never talk to my customers the way I’ve been talking to at this location. Her name is Melissa and she’s rude. The other workers are fine .
… moreD T
This Starbucks is consistent with two things. Making awful drinks, and having employees that seem like they absolutely hate their jobs. If I’m paying almost $10 for a drink, it shouldn’t taste like faucet water with a hint of burnt coffee. Somehow it’s every time though. Iced coffees are warm. Zero effort at this location. Also, leaving your copy and pasted replies clearly isn’t doing anything to solve the issues. Looking back it seems like I’m not the only one who has encountered rude and miserable employees and subpar drinks.
… moreAshley Mesina
The women working nights 5/1 were excellent employees! My daughter has an egg/peanut allergy and they were so helpful about finding her a safe option drink to order! Delicious drinks as well!
… moreLuke Nissly
I LOVE Starbucks. I get Starbucks every single day, I am a loyal customer. I always either use a debit card to pay or cash. if I use cash I always try to have smaller bills, but sometimes I get paid from my job with 100 dollar bills. So at this McMurray location I ordered a large coffee and food this morning, and when I got to the window to pay I handed the guy my 100 dollar bill and he rolled his eyes at me while taking the 100 and was like “really a 100” and like turned around to talk to 2 employees and one lady with purple hair was like “just say no”. I felt so uncomfortable sitting there this guy at the window was acting beyond annoyed at me. I was appalled at the way they were handling this, the guy at the window hands me back my 100 and was like ” there’s nothing else i can do”. Then, they didn’t give me my drink or food!!!!! I just had to leave!!!! I go there every single day and I literally had money, and they wouldn’t give me my drink??? When you are at the window you know that they already pretty much have your drink made with your name on it, so i guess they just threw it away. Ridiculous. Dunkin will always break a 100 even if it’s a 3 dollar coffee any other restaurant or store does it’s only this store that has an issue. they are STARBUCKS they are able to break a 100, and even if they couldn’t the guy didn’t need to be rude and roll his eyes, and they could’ve given me my drink still. The lady behind him with purple hair is always so rude every time I go all my friends agree too, she’s miserable and makes you feel like you did something wrong every single time. Just really upsetting because I am a great customer and they treat me like this. so I went to the Starbucks on 19 and they broke my 100 no problem and the employees were actually nice. Every time I go to this Mcmurray location I just get nervous to even see these employees and that is ridiculous. Someone needs to talk to them or fire them or fix the situation because I am livid.
… moreEmma Fuhs
I am so disappointed with the last couple of trips I’ve made to the Valley Brook Starbucks. This most recent time, I ordered a sugar cookie latte with no foam add whip. I did not get the whip and there was definitely foam in my drink. I took the first sip once I was home and the coffee cooled down to find it had no syrup added to it. The time before my order was messed up and made iced instead of hot. When the new order was made it too lacked the add whip and 2 inches of coffee. It say this is infuriating is an understatement. $7 is a lot of money for a coffee, especially a messed up order. Disappointing to say the least.
… morechris schaffer
They constantly mess drinks up, they’re extremely rude and they make it extremely difficult to ask them to fix your drink when they mess up. Always out of stock of items that should be available.
… moreGary Rush
Manager is very rude to the staff and customers. She appeared annoyed to ring me out.
… moreKathy
I’m disgusted by the service at this Starbucks. The barista was obviously sick as she was wearing a mask and coughing. I understand not everyone has sick time and she may have needed to work but after coughing she handed my coffee to me by palming the lid of my coffee. So, instead of holding the body of the cup she place her palm across the lid where you would put your mouth to drink. I asked for a new lid and she was visibly angry for my request.
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