William Clark
Had two bad experiences this month on December 4 I arrived at 852 in drive-thru to order a caramel ribbon crunch frappicino and was told it wasnt possible to make because they broke down the blenders for cleaning before closing so I ordered a priority ride from Uber for nothing and then yesterday on my birthday December 19th I took a Lyft to go in stores and order to find the door were locked already right after 8pm when the in-store pick up option was available and had to wait over 20 mins in the freezing cold till my lyft go to me and while waiting I ordered through the mobile app and picked my order up in the drive thru but the frappicinos were already over half melted I’ve worked in customer service for years but closing down machines before closing time and locking doors an hour before closing is wild like I get its a busy time of year but we all know what comes with these types of jobs do better at this location
… moreK R
Omg where do i start everything about this Starbucks is horrible from the bitter over sweeten drinks to the workers nasty attitudes especially the young girl at the drive through window wearing a scarf . I asked for a simple pink drink and she filled it with strawberry puree. Like pure strawberry puree like ma’am this isn’t what i asked for and when i asked her to fix it she put it in a new cup with some extra creamer and gave ur Back… then with a attitude told me she tried to fix it .. also why are the lines so long
… moreAriel W
I go to this Starbucks all the time — some of the workers even know me, and I usually never have issues. But on Sunday, December 7 around 4pm, the girl taking my order (Black girl caramel complexion, with box braids, and two nose piercings) got an attitude with me for no reason. She keyed in my order wrong, I corrected her nicely, and she acted like I was the problem. It felt like she didn’t want to answer my questions at the speaker, but that’s literally her job. I even asked about the peppermint whipped cream before I got to the window, and she told me they didn’t have it, which is weird because other Starbucks usually do. She also got an attitude with my mom when she asked a simple question about the hot chocolate.
She was working the window too. She was super friendly and smiley with the people ahead of me but cold and short with me, didn’t even say “Hi” or “Your total is,” just “8.49” and handed me my drinks. When I said “Have a good day,” she just said “Yup” which is very rude
If customers asking questions triggers you, you shouldn’t be working in customer service. The whole experience was disrespectful.
… moreamanda critelli westphal
Messed up 2 of my 3 drinks so badly I gave up and stopped at a second Starbucks to reorder. I’m not talking about a hot drink instead of iced, I’m talking about me verifying 3 times that they made a drink non-dairy only to find out it was, in fact, FULL dairy. The other one was the completely wrong beverage.
… moreLori Rumping
Make sure you have at least 25 minutes to wait! Mobile order, waited 22 minutes in line, and its still not ready! Come on. A cold matcha, takes 2 minutes. And everyone in there is walking around like zombies. Get some employees that understand what it means to be at work!
… moreLynn Adams
When they know they know each time I come they are know how I like my drink. Very friendly and excellent customer service
… moreSyed Waqas Haider
It is a nice location where this Starbucks branch was really needed. However, the interior looks a little boring as compared to the standard Starbucks. It is unusually cold even in winter and dark. More light will definitely help to make it look and feel better. Another problem would be small parking lot. So, if you see it full from the street, you should go across the street and park there. Entrance might be hectic due to the crowded Glenway Ave.
… moreAustin 123
Waited at the drive through speaker for 5 minutes, no one took my order. Waited in the drive through line for 15 just to be told they wouldn’t add my order to the register so I had to go somewhere else. Will be calling corporate. Several other people behind me had to do the same.
… moreBeatrice Martin
I love love love the staff and the manager. All of the baristas are amazing and very fast, kind, and bubbly. I never had a bad experience with them. However the music is blasting and it hurts my ears, sometimes I can barely hear. I don’t know if corporate sets the volume for the radio or what but I hope they can turn it down sometime.
… morePeyton
Every time I go there the Carmel ribbon crunch is different every single time, and not good. I don’t know what they could possibly be doing, they need to follow the recipe.
… more