Jackie Dotson
Typical Starbucks location that has the drinks and food that you would find at other locations. Using the app to order does save time, especially during peak times. This location was not too busy during my visit so I just used the drive-thru. The service was fast and friendly and the food and drink were prepared well. Good spot for a drink and a snack.
… moreMartha L.
We ordered through the Starbucks app and chose door dash as the delivery option. We called this Starbucks prior to placing the order to make sure if we ordered delivery we could get the free red cups. We were assured all deliveries were receiving them correctly. We waited over an hour for the delivery for just a few blocks away. We were fine with that because we know they’re busy. We did not receive the free red cups. We called back and let them know and they said – oh that is a door dash issue. How is that a door dash issue when door dash does not prepare the drinks they just deliver them. We specifically ordered under the free red cup menu. We asked if we could have 2 cups set aside until we could pick them up on our lunch. We were told no. If we could show proof of purchase and if they had any cups left, we could possibly get 2 later. Poor customer service. I understand busy, but we called prior and to try to blame door dash issue wild.
… moreSarahbel
This was my first visit to this location — I decided to drive-thru to get my dog his first puppuccino after leaving his vet’s office. He LOVED it! Thanks so much for making a good boy’s day
My iced white chocolate peppermint mocha was also delicious. The woman who took our order and served us was great. I wish we didn’t live on the complete opposite end of town or I’d make this my regular coffee spot!
… moreStaci Gore
Love this location however their truck runs on a day though the week causing them to be out of almost everything on Saturdays (busiest time) and it makes it hard when you can only have specific things. Almost always my coffee is made to perfection, however, there have been times where they forgot to add ingredients to my drink and it was lacking. Hit or miss but I’ll never stop going
… moreBetty Crocker
Definitely NOT the best Starbucks but once in a blue moon you get a good cup of coffee. Had issues getting my order right but don’t act like it’s my fault you put it in the computer incorrectly, I was clear about what I requested. I won’t go back. BTW, STARTED WITH $20.25 LEFT WITH $18.10 AFTER A REFUND…..HMMMMMM THIEVES. GO TO CATHEDRAL CAFE IN FAYETTEVILLE OR PISTOS COFFEE SHOP IN OAK HILL
… moreSalma Luevano
This place lacks efficiency. Yes it’s busy but I even counted how many cars were in the drive thru to see which one is quicker. Apparently drive thru plus the three new cars that appeared after. Sucks that there isn’t a local coffee shop nearby on this side of the river to give my business to.
… moreBeckie Mitchell
I ordered at the drive through at 6:15 AM and the barista taking the order was cheerful and prompt. He made an unpleasant morning pleasant by his demeanor. Thank you for excellent customer service.
… moreElizabeth Weest
I just sat in this drive thru for more than 20 minutes behind multiple cars who were there when I got there. This service is so slow. I ended up having to leave and go get my child. I don’t have 30+ minutes to sit in a drive thru waiting on a simple drink.
… moreDestiny Smith
(Long review) I hate leaving bad reviews but after my experience this morning at this Starbucks it’s warranted. After ordering my venti drink, adding vanilla syrup, sweet cream foam, etc (all at extra cost) I ask for no ice so it’ll be creamy, the barista goes “just so you know it’s our policy that if you remove the ice we cannot fill the cup up”. I’m sure had she not said anything at all, I would have taken my drink with the gap at the top and drove off but the fact that my drink is $9 and she still felt the need to make this comment I in return say I forget you all are so policy driven, (hence why I normally order online or downtime/ south ridge). She then goes “you can leave and order at a different Starbucks”. Now this is becoming unpleasant altogether. I can’t leave bc my coworkers ordered ahead here and I’m picking there’s up too. When I get to the window I let her coworker know the unpleasant comments are unnecessary, I’m paying more than enough money to have to deal with this, especially as someone who orders Starbucks every single day. Tessa, the lady who took my order, comes to the window trying to rush me off (I’m still waiting on part of my order) she goes back and forth about not being rude condescendingly, that she’s just here to work her 8 hours, and leaves with “you can just file a report, my name is Tessa T E S S A, bye”. And walks off… remind you I’m still waiting on my order.. she was so shaken up by the confrontation she was preparing herself for that she couldn’t even think straight. Her co worker apologized, I told her it’s unfortunate people like her work here bc they’re the reason this store is deemed the worst one in Charleston. This location really needs better management and customer service training. If they cannot handle the pressure of a busy coffee shop or how to remain pleasant even when relaying information to customer then they should work in a different industry. Tessa, congratulations you’re willingness to be combative with a customer lead me to actually leaving a review and calling corporate. I’m sure isn’t taken serious or you wouldn’t be telling customers to file reports so freely.
… moreBrittney Lassiter
Not only was our coffee amazing (My go to is a White Chocolate Mocha everytime!) but they also went around and handed out refresher samples while we were hanging out at the tables! Definitely amazing service and caring employees!
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