
Welcome to St Charles Station, where we combine the fun of New Orleans with the comfort of our rendition of a Wisconsin supper club! From our seasonal offerings to our classic cocktails, we hope you find yourself at home no matter which side of the Mason Dixon line you come from. St. Charles Station is proud to offer extensive gluten-free and celiac-friendly options. We use a dedicated gluten-free fryer and clearly mark items that are gluten-free or can be prepared gluten-free upon request.
Address and Contact Information
Address: 2951 Triverton Pike Dr, Fitchburg, WI 53711
Phone: (608) 442-4444
Website: https://www.stcharlesstation.com/
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Reviews
Being a Creole spot, seeing mac & cheese and cheese curds on the menu felt like a a bit odd—but then I remembered we’re in Wisconsin, and honestly, the curds were bangin. I washed it all down with a blackberry Old Fashioned that hit the spot. Definitely coming back for round two.
What ended up happening that night, was a mess and we will never go back.
The waiters and waitresses had no idea about our food and wine pairing (not their fault). At one point one of them even said, “this seems legit,” when we showed her our certificate. Like seriously?
Again, they had no idea about this food and wine pairing, and when they brought our a Pinot noir to go with the first course (oysters) I took it upon myself to look up wines that went with each of their courses. Then, every single item on the menu was covered or cooked in dairy. And when I wanted to replace one item with something else with less dairy, they upcharged me $3. I now it’s not much, but really?
I will say that the food was delicious, and the waiters/waitresses were great. They felt bad, but this miscommunication was not their fault.
At the end of the night, they charged us a 30% tip instead of 20. We were going to be generous, but were not happy at being charged that.
Overall, very disappointed with our experience, not necessarily with the staff, but with the owners’ lack of communication
The food! We ordered several small plates throughout the meal and would absolutely order any of them again. My biggest favorite was the Pasta dish, the noodles were nice and thin and the flavors were just amazing. Probably my least favorite was the shrimp and grits, only because the shells were left on the shrimp and it made them difficult to eat without making a mess. They did taste very good though.
Ordered a Cosmo from the bar and it got two big thumbs up. Service was prompt and quick! I love that the menu is small and even changes daily, they print a fresh batch every day and ours even had my name on them! You get the keep them at the end of your meal and you can plant them to grow wildflowers. I just love this simple but unique touch.
We can’t wait to come back and try more new items off the menu!
Things started well — the atmosphere is upscale and inviting. The appetizers (gluten-free deep-fried cheese curds and deviled eggs) were excellent.
We did have to wait a while for the liquor in our cocktails to be distilled. An odd little glitch — I was carded. I’m 58 years old. The server said she had to ask because I “looked under 40.” Um, thanks?
Things went downhill from there. The service was halting, lacked confidence and was extremely slow. Don’t get me wrong, they tried. But they’re obviously poorly trained.
Entrees . . . my pork porterhouse was a generous portion, reasonably well-seasoned, but overcooked and dry. Edible, but nothing I couldn’t have accomplished at home. My companion ordered the braised short ribs. A good ten minutes later, the server returned to tell us they were out of that entree. That’s noteworthy — the menu is limited, the scallops (which I wanted) were crossed off the menu, and now this entree was out, too.
So she ordered the filet mignon ($46). What she received was not recognizable as a filet mignon. It was 3/4″ thick (I brought the leftovers home for the dogs, and measured it), seasoned with an ocean’s worth of salt, and gray. She was disappointed with her Mac & cheese side (I thought it was ok) and the extra side we ordered — a sweet potato — never came out.
I mentioned this disappointment to the server (after another long wait for a second round of drinks) and we were comped two desserts.
The Bananas Foster tasted good, but it was not served flambeed (isn’t that the point of Bananas Foster?) and was served in a deep, narrow glass that made eating it very messy. The Pumpkin Cheesecake was excellent.
I should mention that it took us nearly two hours to get through our meal, in spite of the fact that there were never more than six tables occupied. When we left shortly after 8 pm on a Saturday night, there was one table remaining.
The bill came to $201 (even though the desserts were comped), including a 20% “servic charge,” essentially a mandatory tip. We didn’t receive 20%-worthy service, but the bill still asked for another tip at the bottom. Um, no.
Sadly, I doubt this place will be open at this time next year.
When we arrived for our 6:30 reservation, we had to wait a while to be greeted and eventually seated because the two wait staff were also hosting and bussing tables in the restaurant. It became clear throughout the evening that while they were hustling, they were short-handed and found it difficult to keep up. They were very kind and friendly, but spent a lot of time apologizing to us and to all the tables within earshot about the delay on the drinks and food.
When we were seated, the first thing we did was order our drinks. About 20+ minutes after we ordered our drinks, my drink was ready and delivered to the table. It had a bug in it. The waitress took it back after we pointed this out and it took another 25+ minutes for the remade drink to make it back to our table. We overheard the waitstaff mention the delay was because the bartender had messed up making it again and was trying to figure out how to salvage it to serve to a different table. By the time the correct drink came, we had almost finished our meal and it was the first thing we ordered. We were disappointed to see this drink was still on our final bill at full price as I would think a restaurant of this caliber would not make a customer pay full price ($14) for a drink they brought out with a bug in it to begin with. Additionally, we ordered a sidecar which came to our table about 30+ minutes after we ordered. I have never had a sidecar served in a tumbler over ice so I’m not sure if that drink had been made correctly, but with everything else going on, I didn’t want to be a bother to the wait staff who were clearly trying their best to put a good face on the situation.
Our soup was the first dish to come out and it was a touch over lukewarm. No big deal, but when our meals came out, my partner’s red beans and rice with tofu dish was also served at basically room temperature. The rice was tough and the beans lacked a strong flavor which was disappointing since this was the dish we came to try.
I had the shrimp and grits and they were great, but overshadowed by all the other issues going on. At the end of the night, our bill was nearly $100 dollars and we were so disappointed in the meal and the experience we had. We would have loved to have had a second drink or a dessert, but with the pace of the service and the quality of the items we did have, we opted to call it at that point and head someplace else for another drink.
I would have spoken to a manager but there wasn’t one in the restaurant from what we could see. We decided to walk out the Ollie’s side to see if maybe that restaurant was slammed to explain what we had experienced on the other side or if we could see a manager. There wasn’t an obvious manager and there were two couples impatiently waiting by the host stand already, so we opted to just head out for the night and send this message later.
Again, I want to say that we have had a beautiful experience here in the past and it appeared the service was understaffed/under-experienced; however, this experience really let us down. We love what Chef Dave does in the community and we are big fans, so this was incredibly disappointing for us to walk out thinking “We won’t come back here.” Head to Ollie’s instead – hopefully that side of the building will be a better experience.
Until tonight.
I’m in complete disbelief this restaurant is his, because outside of the gorgeous decor and ambiance, it was just plain bad.
We arrived at 5:30pm and, with only two other tables occupied, we didn’t get our meal until 7pm. It arrived less than lukewarm. I ordered three sides: Truffle Mac and cheese, Shrimp Etouffee and Jambalaya. The Mac and cheese had the texture of reheated Mac and cheese from a box, flavorless dry and crusty (a far cry from my gooey memories of yore). The other two sides had a monochromatic flavor with cookie cutter cubes of ham and peppers, and the tomatoes tasted like they were out of a can. I asked the server to please heat my food, and it was returned to the table looking worse for the wear and barely warm.
It took another hour to get our check, even though the place was less than half full. And, with the mandatory 20% gratuity added in, it left no room for feedback.
I’d like to chalk this experience up to being a newly opened restaurant, short staffed and still finding its flow, but this place belongs to Chef Dave. Chef Dave is the embodiment of quality and artistry, and there was none of him to be found at St. Charles Station tonight. I’m beyond disappointed.
Hopefully, this was just an off night.