Leahcim
Crispy chicken barely had any lettuce, had some old bacon scraps and not worth the price, chicken was oooooold. We ordered large combo fries and tots, but received a medium sized combo amount instead. Drinks were 80% full of ice. I need to be reimbursed.
… moreUlises GperezG
It is a scam. I ordered my drink with easy ice and I literally got only 10% of my drink and the rest was ice.
… moreJosue
3 times in a row now that I’ve ordered drinks with easy ice on the app and the drinks have been filled to the very top with ice it’s ridiculous! I’ve worked fast food before and I know the tickets show the “easy ice”
… moreRicky A
I order the smach combo no mayonnaise and they added mayo i cant have mayo so I couldn’t eat it I could take take it back because I was working heading to my route
… moreBrian Douglas
Made an online order for pick up at this Sonic thinking it was going to be a fast option since I have to pass it on my way home from work. I ended up waiting 30 minutes for the food. Thought that’s a bit strange since they’re not even busy. I had ordered our kids grilled cheese hamburgers, and our littlest one actually started crying when she opened it up. It had nothing but some sauce lettuce and pickles on it & it was disgusting looking. It was so bad I had to return to the Sonic. Unfortunately, when I got there and asked for the manager, I was told, “You’ll have to wait she’s too busy to talk to you.” I was so blown away by that it left me speechless. So I waited and waited, and after about 45 minutes, I decided I would just pull into the drive thru and block it until the manager came out. It worked very well actually, and the manager appeared rather quickly. She began to assert that I ordered it that way until I pulled my phone out and showed my digital receipt that had pictures of what I ordered. At that point, I was told they would remake the food. No, apologie, no compensation whatsoever, just a bad attitude and rude comments. Definitely avoid this Sonic it’s not worth your money, even if they get the order correct the food coming out of that place is truly foul.
… moreMatthew Davis
Great customer service can truly make a difference in any interaction. It is always appreciated when someone goes above and beyond to assist. The ability to resolve issues efficiently and with a positive attitude is commendable. Furthermore, excellent customer service fosters loyalty and builds strong relationships. Providing this level of support creates a positive experience for everyone involved.
… moreMichele C. Williams
Went thru the drive thru for lunch. I made a request for no mayo on my burger. But, of course when I got home and checked there’s the mayo. Why am I complaining? Because I’m allergic to it! If I had decided to take a bite before I made it home, I would’ve went into a severe allergy reaction and hopefully be able to pull over and use my pen. It’s important for orders to be correct. I guess I’ll stay out of the drive thrus
… moreKirra
Very happy with my order and time. Order came out quick and easy, my blast was cold and delicious and my tots were warm and fresh. Violet was very cheerful and very engaging. Great night
… moreGizmo Marsha
I came 9/23/25 at about 7:30 and I had the sweetest guy his name was Ethan. He was so fast and could tell he was working hard running around getting people’s orders fast. Made sure I had everything I needed. Best service. Give him a raise!!
… moreEve Jaf
Ordered delivery and they have always been great but recently the quality has declined. I PAID for 2 sides of queso and they came in the tiniest cup and one had I’m not kidding a drop in it and the other look like you scraped the harder old cheese in to the cup instead of taking the time to go get more fresh queso. It’s gross and I’m not using it which is unfortunate because I paid for it. Do better.
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