J 360
Ordered a Sonic blast it was melted when I called to speak to the manager one person said that they are the manager i told her the issue and then she hung up on me. I called back and guy answered and said he was the manger i asked him I thought the lady was the manager and he told me she wasn’t, so I told him the issue and he told me that the ice cream machine was acting up so I told him why was he selling anything?If it’s not working right he told me that corporate told him to keep selling ice-cream I asked so you’re going to keep selling something that isn’t right he said because he didn’t want to get in trouble with corporate
… moreYvette Gonzalez
On Friday night I got home to see my order was all wrong. The pudgy girl who came to give me my food was horrible. I’ve been here a handful of time and have gotten good service from other people, but this time it was horrendous. The burgers weren’t made right, fries were cold and one of the drinks tasted watered down. Worst part was when I drove by the back to leave thru the hobby lobby you could smell weed and no surprise there was someone in a sonic shirt by the trashcans. This place is such a disaster and it starts with management. If they aren’t good leaders then you just have a body filling a spot. I’m surprised this location is still open at this point.
… moreXavion Scurlock
My food is only brought to me fast and taste delicious. The service is always amazing. I don’t know if they got a new management, but this is my favorite spot to go to eat something quick.
… moreShawn Polk
The people who take your order, & bring it to you were fast, courteous (SUPER NICE), efficientl, thoughtful. The food was great & hot by the time I made it home. I’d go back to the John Ben Sheppard Pkwy location again & again.
… morebobby bobby
Sonic is going down!! Slow service takes 30 minutes every time. Not just this location but All. But this one is one of the worst. Pay your employees more. This will be my last time doing Sonic, until they fix there issues. Order screens are always down. Why? You don’t pay the employees enough not to fix your systems.
Welcome to the New World Order BS- 2030 right around the corner
… moreNayeli Nicolás
We were excited to get sonic however our experience didn’t go all to well. When we were ordering the lady was rushing us to order which yes we did decided what we wanted before hand but I had to ask her for a moment because my nephew changed his mind on a drink and she kept asking what to drink every second after we told her one moment not even a second later she asked again. When we recieved the food she had an annoyed look on her face she kept staring at me rudely. And no it wasnt a rbf you could tell she was annoyed or mad. She didn’t even talk to us when giving us our food. We didn’t even get the sauce we had asked and paid for we didn’t realize it by the time we got home.
… moreMiranda _turtle 05
I come sometimes and have experienced minor issues before but tonight was just too much. I was there from 7:40-8:30pm 9/9/25.
In order online and got there and put my stall number in. I wait for almost 20 minutes even though it was two drinks and 4 snacks. This included 2 pretzels with cheese, 1 bbq chicken wrap, 1 small chicken bites, including 2 cheese dips for the pretzels, one bbq sauce and one buffalo sauce.
They bring it out and I’m missing a drink and my cheese. Turns out one of the drinks wasn’t on the receipt so I got ahead and order and pay for a dirty Dr Pepper and inform them that I am missing 2 cheese dips for the pretzels that I ordered. Soon they bring me one and I tell them there was supposed to be another one, they say it’ll be right one. Soon I get my drink and I wait a few more minutes and no cheese dips so I just leave. Get home and start eating and I see I was given no sauces that I ordered other than that one cheese dip they gave me. Obviously this isn’t that big of a deal and I know they’re working hard but I think they should make sure to give out the correct amount of condiments ordered because I have faced this similar issue when ordering in person.
… moreDonna Barrett
The ONLY reason I’m giving this location 1 star is because I can’t give it ZERO stars. I was there at 4:20. Placed online order but got a message “not accepting online ordering at this time” so I go to two different stalls neither one of them are in working order. I go to a third stall and find out that their credit card debit card machine is not working cash or cash app only. Cash app was to be paid to the manager. That’s pretty sketch. So I find cash in my wallet and she brings my drink at 4:32 and she tells me I can’t have the happy hour price because happy hour ended at 4:30. I asked her to ask the manager to give me happy hour pricing since it was failure on their equipment as the reason the time ran out and he said “no”. I was there trying to order 10 minutes before happy hour was over. So I told them to keep their drink and I went to a different Sonic. TERRIBLE CUSTOMER SERVICE AND CRAPPY EQUIPMENT.
… moreDouble J Ranch
Ordered a chili cheese footlong from sonic. They made me a regular hot dog and the large order of onion rings consisted of six small onion rings. Didn’t even halfway fill the bag. Is it really hard to make a chili cheese footlong. Lady said she knows what she is doing. She’s been working there for twenty years. Nobody can make this crap up
… moreFarah
Love it! Its as fresh tasting as Wendy’s and the service is faster. Lemonade is not too sugary.
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