Carlos Manzano
This sonic going into Heights does a great job with customer service. Their staff are always the best and are worth a tip. I’ve never had a problem here.
… moreJonny Miedema
One of the worst customer service experiences I have ever had. Ordered three sides of mozzarella sticks through the app and asked for three ranch and two marinara on the side. Took a minute to get our order and after checking the bag saw we had three marinara and no ranch. My wife asked through the speaker if we could get the missing sauces and was told it would be a 25 cent charge for each one. She told them that they weren’t extra but missing sauces from our order and was promptly cut off saying that only one sauce comes with each side and that it would be an extra charge for each one. She said there was nothing on the app saying that and was told that they dont have control over what the app says. There being no charge on the recipe for the sauces means it didnt come with the order. We questioned why the other sauces also had no charge if that was the case, but were unable to finish a sentence from that point without being cut off asking if we would like to pay for the other sauces. We gave up, said good bye and was then asked once more if we would like to pay for the sauces before we left. I understand that things could be different on the app, but the horrible customer service really set the tone for this location. Along with this, our blast is missing the bits inside, so its basically just ice cream with some crumbles on top for five dollars. Will not be returning.
… moreNui
The app is a must have for Sonic Drive-In. The drinks are half off and sometimes the shakes are half off too. There is never a wait when ordering with the app if you time your arrival right. We are usually in and out in less than a minutes, two max. If there was a way that the burgers could be better, Sonic Drive-In would be our one-stop fast-food restaurant for both drinks and food. With that being said about the burgers, I do recommend the sides and desserts.
… moreThelma M Williams
I purchased an oreo sonic blast and those oreos were either stale or not actually oreos! (a cheap brown cookie) They taste horrible. I trashed it
… moreLord Brian Seery
My wife and I are frequent customers at your Sonic ( at least 5 to 6 times a week). I always order a peanut butter milkshake minus whipped cream and, cherry. Add extra peanut butter. 97% of the time my milkshake is on point, but 3% of the time I get what tastes like a vanilla milkshake with a hint of peanut butter on the side of the cup but not in the flavor. It’s disappointing, to say the least. We only purchase drinks so typically we are almost always home by the time I’ve realized that I’ve received the poorly made milkshake…
… moreNina L, Carter
God service was awful,cold had to ask to redo meal and then they still didn’t get it correct it came back worse than the first time and they took so long made me late for my appointment thank goodness they accepted me
… moreKeaven Murphy
Today was a one star day: I went to the store to get food for the family and encountered a situation that was most unsavory to the point that I was never going to return! But luckily they Robert Taylor as a lead because he turned a horrible guest experience into one that brought a smile to my face! All of Sonic’s employees need to take a lesson from him! He is an awesome employee and needs recognition for his awesome work!!!
… moreT Smith
It was clean, they were attentive, this is one of the best Sonic’s I’ve been to besides the one in San Saba. But absolutely live it bc they serve everything fresh and hot.
… moreMiguel Gonzalez
One of the better Sonic in the area. Food’s good and neatly assembled not messy. Nice employees and fairly quick turnaround from ordering bout 10min
… moreKamryn Martinez
For a sonic, the customer service is awesome! One lady was so sweet and patient during a busy drive through.
… more