Phong Tran
I ordered a $1.00 chili cheese coney at around 9:00pm, for one of their Thursday specials through their mobile app. After arriving to pick up my food at the promised time, I waited an extra 10 minutes for it. The restaurant was completely empty without a car in sight, but I believe staffing was an issue since there was only two people working. Don’t think I’ll ever come back to this Sonic, even when they have promotions.
Editing my review here due to Sonic’s response, which is almost as bad as the service that I had.
I’ll never return to this location, much less contact them to share the feedback. I’m sharing the feedback here. Sonic should take my feedback and address it, which is what you get paid to do, instead of telling me to contact the drive-in. Outrageous.
… moreVincent Neault
I went in for 8 burritos on a Saturday morning at 9:00 AM. It was slow but worth it. They were delicious.
… moreIrving Green
Horrible customer service. We ordered ahead and still waited 20 minutes in the drive-thru line. After 20 minutes I decided to cut our losses and cancel our order for a refund for which I was not able to in the app. I had to go inside and ask how to do so only for the employees AND night shift manager Megan to say they had no idea how to give me my refund. Megan gave me a ton of attitude and finally had to call in their store manager Charles to give me my refund which I thought to be ridiculous and wasted even more of our time. Why have a manager when they are completely useless? A pretty terrible experience specially with a crying newborn and being hungry. A 5 minute trip turned into a 1 hour trip is never a good sign. The worst part, I was there for an hour and not once was I offered anything for my trouble and the store manager didn’t even care to know the details when he cashed. He just processed my refund and that was that.
Anyways, never going back even though their food is great when we actually do get it.
… moreHelper Assistant
This location is easy to get to. It was the location of choice and the closest to me where I could go in the evening and get my beverage of choice. Didn’t have any problems or issues.
… moreJim Evans
Service was very prompt, courteous, and friendly. It was odd that there was no outside service, just an inside dining room. The food came out quickly and done correctly! The payments system NEEDS updated (I had to swipe my chip card). All of the employees that I came into contact with were very nice! Overall, nice experience and I’ll be back!
… moreRushikesh Shah
One of the worst sonic location.. it’s always locked and only drove through which is extremely slow and inefficient.. they don’t have the push the button screen drive through so more traditional drive through only .. just go to different sonic with so many locations all around
… moreAnna Powell
Food was hot and fresh. Restaurant was clean. The sweet, little girl taking my order and also brought my food out was friendly, courteous and mannerly. She needs to smile, though. I was disappointed there wasn’t a drive-up (I like to sit in my car) but overall, a good visit.
… moreQue’li Grimes
Cris was amazing! We had a really complicated order and he handled it with so much patience and professionalism. He double-checked everything, made sure we got exactly what we wanted, and kept a friendly attitude the whole time. It’s rare to find someone that attentive and kind, especially when things get tricky. Big thanks to Cris for making our experience smooth and stress-free!
… moreT. Davis
I typically stop at Sonic once a week for breakfast. The older woman that’s usually there always make sure the food is extra fresh. We have conversations about our grandchildren, etc.
This morning, the food was HORRIBLE.
The tater tots looked uncooked and felt it as well. The breakfast burrito was a waste of my money.
Please let me know when the other worker will return.
… moreEUGENE DZUS
Took advantage of BOGO offer what a deal! Ordered in App online order was ready when I got there App instructed to park and record space number but no number was present got my order from drive thru courteous efficient service Thanks Sonic love your burgers
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