Amanda Lott
Ordered footling combo double cheese combo cheddar pepper wait 20 minutes only to instead get a footling mad up of 2 smaller hot dogs 1 hot tot 1 cold rot and everything piled on top the dog chilie cheese over everything burger had 8 pickles and 2 handfuls onions on it I called spoke to mgr next day told would replace tots and dog go back about 6 days later with the receipt and was told I didn’t come quick enough I love 20 mins away in Grant I’m not always in town and out of a 30 order I was only asking for 2 items replaced come to get food young mgr told me after 10 mins she would replace the food then went in call GM and is when told me they wouldn’t do it what is wrong with these people serve you nasty cold food and it ain’t even what you ordered cause they were too lazy to make fresh food really shouldn’t have kids as managers either
… moreKhloey kelly
Me and my husband went to this sonic last night march 2 2026. We only had 100s and a few ones. After ordering at the window and waiting 10 minutes for a slushie and strawberry shake. The girl working window then told me “sorry I don’t have the change” I said “that’s weird do you have a manger or something to get you change” knowing this because I worked at Winnfield sonic for 3 years when I was a teenager. She then said “well we don’t take big bills because we got robbed” . So I went to the gas station next door to put a little gas in my car so I could get change for them. Went back to the drive through AND SHE WASNT TAKING OUR ORDER BECAUSE SHE THOUGHT WE STILL HAD JUST HUNDREDS!! So after waiting in the drive through for 5 minutes I went to a stall to order after ordering one teenage boy a little fruity didn’t catch his name came with attitude to ask “do you still have the hundred because we still don’t have change” I then said “no we went and got change for yall”. THEN PROCEEDED TO WAIT ANOTHER 15 MINUTES FOR A SLUSHIE AND SHAKE.Theres no way this location is making the 3 minute runs they are supposed to there was only 1 teenage boy actually taking orders out to all 5 cars waiting at the stalls THEY WERE THEIR WHEN WE PULLED UP AND STILL THEIR WHEN WE LEFT!! Mind you I pulled in originally at 8:45 and did not leave till 9:49. Giving them a little grace bc it did take me maybe 5 minutes to get gas. Just unbelievable the one young man actually doing his job and running orders should get a raise (he has red hair and where’s a cross) and give the night shift a reality check.
… moreMark Whitstine
Orderd $30 dollars in food.Tipped well
Foot long Sonic Burger Tots Large cheddar peppers Drinks.
The foot long was made with two small hotdogs placed in bottom of bag with everything else placed on top..
The chilli and cheese squashed out all over everything.
Called manager next day. I live 30 miles away.
Was told to bring receipts.
I did two days later while in area.
I was treated as tho I was trying to get free food
Talked to by a young kid night manager as tho I were trash.
My wife and I have been going to this Sonic for over 25 yrs.
I’m shocked
We demand apology and what we paid for or we will no longer do business there
… morePhilip Smith
This Sonic has never failed me. I must have been here 30-50+ times in a several year span. Not one wrong order.
Outside of that, you are getting Sonic. Do not expect some extraordinary quality of ingredients, it is a Sonic. But as a Sonic, it is a 5-star Sonic.
… moreMelanie Perkins
Poor unprofessional customer service!!!!!! Got told that I couldn’t buy a drink because all I had was cash to pay with. I gave her $20.40 & my drink was $5.40 she said she didn’t have changes, went inside & asked if anyone else did & she said they didn’t either. She told me i can’t sell you this drink, then handed me back my $20 & my change she dropped on the outside on the ground. The car hop seen it fall on the ground & turn around & walked away like she didn’t even care just 0.10 made it on my floorboard. I called & complained to the MOD and said i just could have just come to the Drive thro & that I could have bought my drink that way. The car hop should have had enough consideration to let me know there was another way i could have bought it. I will not be buying anything from that location anymore!
… moreJacob
Ordered no onions. I’m allergic to onions. Guess what’s on my smasher….yup onions.
Wish I had paused my life to check my order before going home. Now I’m out $13.59 for the burger. This is ridiculous.
… moreDoctor B. (TechDiva)
Sonic delivers a vibrant dining experience! The roller-skating servers glide with grace, bringing you delicious delights with a smile. The sizzling burgers and frosty shakes are a taste sensation, while the retro vibe and upbeat tunes create a nostalgic atmosphere that makes every visit a joyride!
… moreGrace Schmidt
I have been using this location in Pineville on 165 for years but won’t be going back anytime soon. I went a few weekends ago and ordered food and ice cream. When we got our food there were no dipping sauce for our tenders. No problem it happens, so I called and informed them and they said they would bring it out. I saw the carhop we had come out and go away from our car so assumed we would be next. After another 5 mins I called back and got extremely rude carhop Jessica, who was very rude and told me she had already brought it out to us. I told her she didn’t and she came out to our car and started raising her voice to both my husband and I saying she had already brought it out to us, I again told her no, she came out and went to another car, but attempted to hand her the bag to check since she thinks we are lying. I even told her to roll back the camera footage if there is any and she will see she came out and went to a completely different vehicle. She then looked at us and walked inside. A minute later she comes out and practically throws the sauce at us and screams in a nasty attitude to have a great day, and have the day you deserve. After we left I called their number and politely asked to speak to a manager, I heard the person who answered say “Crystal do you want to take this?” before putting me on hold. About 30 seconds later Jessica rudely answers and I hung up as it is very unprofessional that the manager didn’t handle this and had the employee who I had an issue with answer. I never call and ask for managers bc I understand we all have bad days, but this bad experience was on another level and i felt she was one second away from becoming violent and I didnt want this to happen to someone else. I called the 800 number and reported my issue. I was told someone would follow up with me, since then I have reported it via email and by survey with still no contact or follow up. Clearly shows that corporate and the local company doesn’t care and finds it acceptable for their employees to treat ppl that way. Very sad as I have been a loyal customer for over 10 years, but never again. If there were accredited with BBB I would report then there as well.
… moreKaila
I’ve never had a bad experience here. Yesterday we had the car hop, Miguel. From ordering he had an unpleasant attitude. Acted as if us ordering was an inconvenience. Anything else?! Anything else!? Anything else!? It really made me second guess ordering. When he brought out our food he also had a nasty attitude. It was borderline rude. He needs to realize guest service is the way he makes tips. I will return in hopes to avoid him.
… moreIvin Huffman
I ordered my meal on-site, waited an entire hour, it never arrived. I contacted the staff and they apparently didn’t know a customer was even parked in the stall I occupied. Apparently whoever took my order didn’t register it or they cancelled it or something because it showed up as $10.00 and some change on the order screen. I can even tell them exactly what I ordered, but I didn’t feel like waiting anymore so I just went home. Apparently they don’t want my service.
… more