Lisa Bergeron
I bought the cream slushes and a blast one slush was not even a slush had very little in it mostly only ice cream wasn’t even blended. Then the other one was not even a cream slush. It was just a plain slushy. So I called to let them know she came got the slush back that was messed up was not very friendly at all. Acted as if it was my fault not theirs came back and handed it with no concern it seemed whatsoever. I also work in the food industry, and this is very much what I do not allow to come from my employees. We’ll definitely make a trip to the Moss Bluff Sonic instead of the Westlake I have absolutely never had a problem here and always come at night after I get home and settle down. Very disappointed. Then the one that was brought back to me was also not blended.
… moregage martin
Was told ice cream machine was out of order and to cancel through customer support but waited 30 minutes on hold for an answer and never got it. Lost my money and wasn’t offered a substitute for my items placed or anything. $20 gone.
… moreQunint Victorian
Love the people and the service. They are great. The evening cook and car hops excellent. Thanks again for the great service. No attitudes,very friendly.
… moreJRod Wayne
I rarely go to Sonic for myself. I usually go when my wife is craving a cherry limeade or mozzarella sticks. All the Sonics in the area seem to operate consistently well.
Kudos to them for having the option to order a burger early in the morning. Sometimes I do not want a breakfast item, nor do I feel like going home and cooking something, so, I’ll pull into Sonic, order a Cheeseburger, and wait a few minutes for it to be prepped.
That’s my recommendation for those wanting a hot and fresh, better than average, fast food burger. Your welcome, and that’s the main reason why I took the time to rate this place. Well, that and their quick service. The prices are a bit high, but who’s the exception to this these days? Nobody.
… moreCarrie Harris
Food came out great, drinks great, service was excellent she was super friendly. Love a great atmosphere of employees enjoying what they do.
… moreSparkle Pouchie
When I finished my drink, I dumped out the ice and there was a M&M at the bottom of the cup. That means the workers either didn’t look into the cup before preparing my drink, prepared my drink and didn’t care there was a M&M at the bottom, or reused a cup to prepare my drink. Either way disgusting. It’s sad that you can barely trust going to a fast food restaurant bc the workers really don’t care about true customer service. Maybe if the pay rate was reasonable so they can live normal comfortable lives, they may provide better customer service. Because we all know the saying is “Treat others the same way you want to be treated.” and here it is the workers probably feel real low, sad, & struggling at these fast food restaurants where they decide to provide customer service accordingly. It’s a chain reaction. Either way, poor customer service, poor attitudes will cause the store to run down. Pay more maybe their behaviors will change for the better.
… moreJennifer Dannehl
Was unable to order thru the app, which was disappointing bc I wasn’t able to get any deals or discounts.
… moreWyatt Hebert
Didn’t Get my order right, directly in the drive through. Repeated myself several times and it was still wrong. And what I did get was barely able to be called food. One of if not the worst Sonic I’ve ever been to
… moreC
Check your receipts!
Arrived at drive through. Window down rain falling in, I wait..wait..wait.. 2 – 3 min nothing. Rolled widow up pulled forward to see if they were open. Yep, open not paying any attention. Pull to a stall further down, push red button. Waiting…. I was the only customer! Finally, placed my order. Rolled window back up and dried my car from all the rain that fell in. Waited and waited.
After receiving my order I had to order 2 more corndogs. The young girl said I got it, I will get it for you. No need to place another order. I thought that was very sweet. I waited again. After I saw other cars that had arrived and drove off I pushed the red button to find out if I was forgotten. A young man answered and I inquired about my order through the car hop that delivered my previous order. I was told to hold please. Note…. my previous order was getting cold! He came back on and said they were almost done, she was waiting on “Fresh” corndorgs. I replied I was short on time! A different carhop immediately came to my vehicle with my corndogs. To my surprise the total was $4.18? I asked why the sign said HAPPY HOUR CORNDOGS $.99. Her reply, “that is between 2 and 4”. The time was after 2 and way before 4. Ummmmm……. was her reply.
Beware of overcharging! Tips are being added to the orders!
Good reviews don’t spread as fast as bad reviews. I had to replace my previous review in lue of this instance. Highly upset and over a few dollars! The principle of the matter is restaurant etiquette.
… moreDude Maddox
I was rather disappointed and I’m sure other people were equally disappointed. I used the app to make my order. I ordered a foot long hot dog they didn’t give me anything to eat it with. So I get home which is like 4 minutes away and get something to eat it with. It looked like it had been under a heat lamp for most of the day. But I was hungry so I attempted to eat it. Turns out it was just as bad as it looked. Bread was stale and it was dry. Back it up a little and when they was bringing me my order they gave me 3 different ice creams which I ordered and then they handed me 2 large drinks 2 medium drinks and a child drink. I asked well how many drinks did she order and she looked at my ticket And said that was right…find out she only ordered 2 large Dr Pepper well out of all the drinks I received only the child drink was a Dr Pepper the rest were diet drinks. Won’t make that mistake again. I’m sure the people with no drinks or my regular Dr Pepper was not happy either
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