Jenifer Aldridge
I busted wanted to say that I was having a bad day and ordered my food when I came back the manager said it was on him and gave me my food free of cost! God is good! Its great to know there are still good compassionate people in this ugly world and it meant the world to me!! Thank you so much!! God bless you!!
… moreSam Loseman
Don’t get blizzards I ordered extra and they didn’t do extra or even close to normal. They as well tell door dashers they can’t do anything about not adding toppings when someone paid extra. If the owners don’t change stuff yall will go out of business!!
… moreKarin Keelin
The gal that brought out my order was so sweet and all smiles! Food was perfect but they did not put in my condiments, napkins, nor peppermints.
… moreCasey
The guy that work the window only put candy at the top of my blizzard when I said extra I’m not sure if he’s very coherent
… moreCassidy Fleck
Most of the employees here are very nice but the brunette woman with tattoos has been unbelievably rude for no reason every single time I’ve interacted with her. Today I picked up a mobile order and added some sides of ranch to my order. She was clearly irritated when she brought out my order, whatever I get it. Before driving off I checked the bag and there was only one ranch. No big deal, I’ll just go through the drive thru. I pulled up to the speaker and right off the bat she barks at me asking what I wanted. I explained I just got my order and nicely asked for a couple sides of ranch since I only got one. She snapped back that ranch is $0.25 and I already got one. There’s a 5 condiment limit in the app, so if I was exceeding that I’d understand paying extra but if I can get 5 free in the app why am I being charged??? Even then I would have just paid if she didn’t speak to me so rudely. I wasn’t trying to argue so I just said okay and drove off. I’m a server myself and am empathetic to others in the industry but she needs to find a new job if she’s this miserable at work every single day.
… moreBella Rain
Shelly is always so friendly when I come to this location. Glad to see her this morning before work. Haven’t seen her on this shift in a long time. Bring her back hahaha
… moreG M
Don’t order from this sonic. Never received my mobile order and when I called they were nasty about refunding me. Waited 25 minutes to not receive anything.
… moreWendy Kiger
The manager was disrespectful to me when I calmly told him my food was made wrong then he proceeded to tell he made was on the ticket which was a lie they didn’t hand my delivery driver my drink I paid I will not be ordering from this sonic again they just sloppy with the way they make food and mix up people orders bad experience
… morePeter Sup
This is hands down, without a doubt, the worst food establishment in the entire kc metro area. For every one mediocre experience, you will have several horrible ones. 40 minute wait times for cold food, terrible attitudes from employees, the drinks always spill over and they never give napkins. Just a pathetic excuse of a restaurant. I’d starve before I go back.
… moreErica N
The service I was given today was horrible. I dont go to Sonic a lot and this location has always done great. Today was unacceptable. I left without checking my order, got home and was missing mozzarella sticks. Normally I wouldn’t have cared but that was the whole reason I went there so I called and was told twice that they knew for sure they packed them in my bag. So I was pretty much called a liar. So I said I would bring the bag back and the lady hung up, no apology nothing. I got there and they brought out the missing mozzarella sticks. I asked the car hop of she would make the rest of the order fresh because everything was cold now. She said no. I asked for a manager and she came back out and said “she” was not available and walked away. I honked my horn and a young guy came out and told me to leave. I said not till I speak to a manager. A tall man came out and introduced himself as the manager, even though the car hop said she earlier. I asked for a new burger and onion rings cause what I had was now cold. He took my bag and what I can only assume warmed up the whole bag instead of making new. God only knows what else they did to it. I contacted Corp and they are escalating this issue. I then went to another sonic and bought a whole new order and trashed what was given to me at the original location. I never complain about an order but the way I was treated was unacceptable.
I hope someone is held accountable for this because I will not go back to this location again. I think feeling like I was called a liar tipped me over the edge.
I also forgot that I even left a $2.00 tip so my total was $24.77 as per the second receipt.
3 weeks later and 4 conversations with 4 different people through the text line and I have yet to receive a refund. I have told corporate that I do not want to talk to any of the employees since I had issues with 4 of them.
I decided to file a complaint with BBB.
… more