Anthony Roper
Has to wait 15 minutes for a small cheese still and med tatertot just to start driving and realize they didn’t even put sauce in the bag.
… moreJohn Slaker
Let just say I feel as dumb writing this, as I did with my expeirence at this sonic, here we go. The drive thru had one other car and the resturaunt was pretty much empty, so the resturaunt was far from any kind of “busy”. After the drive thru forgot a simple cheese sauce for my order, that was asked for and even up-charged for. Going inside, was no longer an option. If standing at the counter for about 5 minutes wasn’t enough, the employees just continued their day, with no acknolegdement of a customer presence and didn’t seem to care. A staff memeber finally asked what was needed. When informed the cheese sauce was accidently forgotten in the drive thru, it was suddenly met with a snark remark of “We usually charge for the cheese sauce but I’ll give it to you this time”, like he was doing me a favor? What favor? to charge me for an item I already paid for and you forgot? This is such a silly and little thing, because I didnt care about the cheese up-charge. I used the drive thru on the simple fact, I did not want to go inside. Did customer service just go down the toliet? That comment was just astounding, because if cheese sauce is so important they could of simply pulled the last order and seen what was on the reciept. (attached below), or simply ensured the order was correct before releasing it, and this problem wouldn’t exist. The food was hot and decent, but this is a perfect example of how bad customer service, can make someone a former customer, real fast; even with good food. I will not be going to this sonic again. Attatched shows the reciept with the time stamp, if you dont know, that is the reciept printed so employees know what items go in the bag and to help ensure items are not forgotten.
The food only got a low star count simply because this experience left a bad taste in my mouth.
… morepeggy McBee
Do not recommend. Take cash if you order. Do not pay with a card. Went through the drive in to get a slushy and a worker took a picture of my card. I called and canceled immediately. But what a inconvenience!!
… moreDrew
Came on a Friday night at 10 pm to get a shake and a Blast, but couldn’t. Staff
Decided to clean up early and started with the ice cream. On a Friday night.
… moreBabagadoosh
Stopped in for supper tonight at the Flowood Sonic and was not disappointed. I’ve been here in the past and never had a bad experience. The managers and staff are always friendly and helpful. Food is always fresh and fixed perfectly. On the occasion that something is left off order during one their busy times, you get the missing item without argument or being made to feel like your trying to cheat the company out of something. Should definitely stop in and eat if in the area doing shopping.
… morePhillip Google guide
Pros
-friendly
Cons
-didnt give correct change
-old fries
-waited 22mins to be told they didnt have it after already being at the window and have paid for it.
UPDATE! 03/09/2023
After about a year I have come back. Sad to report the food did not change. View pics below. I asked for a #2 large union eing, however was told “it’s cheaper this way pull around”. I was charged for a meal that was medium. Very strange but I went along with this to save a buck. I’m sorry to say this location has now been cut from me and my fellow guides.
… moreS Jones
There was a long wait at the drive-thru when I was the only car waiting to place an order in the line. I waited at least 13 minutes before I stopped watching the clock. I ordered a number 2. No onions, cheese or tomatoes. The burger I received came with no pickles are lettuce as well. Those were the two things I actually wanted on the burger. So I got a plain, double burger. Very disappointed.
Edit: I should have checked the reviews before I ordered.
… moreBrittany Hunter
I’ve been to lots of sonics and this one by far has the freshest food and also amazing customer service!
… moreJakeida Carter
Ain’t no way this is a ultimate meat and cheese burrito.. more like a egg burrito and I woke up craving a sonic burrito
… moreDaniel Shows
I ordered a Chili cheese brio lay wrap. There was only anything in it. It was practically empty. I should’ve took it back in the store, but I was already driving down the road do not shop at the store. It should be closed down and everyone fired.
… more