Amanda Elkins
I went to Sonic today around 5, but there was no line so they weren’t busy at all. A few things happened this time that makes it seem like they can’t all be an accidents, unless it’s just plain incompetence. First thing was the drink lids were placed and not fitted on, so I spilled some on myself and in my car, which I still hope was a mistake, but again, with the other things that happened make me question that. Second thing, which I know couldn’t have been accidental, was that my fries were placed literally completely upside down in the bag. I took a picture as soon as I saw it because I was so flabbergasted. You can see in the picture that it was a tight bag, this couldn’t have fallen accidentally this way. Third thing was that both burgers had buns barely put on the finished product, which is also in a picture. It’s bad enough that I spent almost $30 on “fast” food that took 10 minutes to get with old frying oil, but to have all of these other issues when this was supposed to be a treat is a huge bummer. You should schedule some people who know what they’re doing on Friday evenings.
Also, no, I will not call or go to a site to file a complaint with someone at Sonic. If the owner is really the one replying then you have the power to hire and fire people. Grow a backbone and manager your people based on their performance, reviews online, as well as complaints from corporate. If you’re this lazy to reply the same thing to everyone complaining I can’t expect your employees to be less lazy…
… moreKatherine Gibbs
Everyone there treated with respect and was very nice to me and helpful as well,I was very impressed asking question to a young group of people, how they treated me and respected me. The atmosphere there was great. I didn’t try to fool I was picking up food for someone else. My overall impression was with this young group of people, how respectful they are toward customers and especially older customers. My experience at Sonic’s was amazing. These young people was so helpful and respectful and helping wanted to help without a problem (no attitude at all). If we had more younger group of people like these people especially the young lady that gave me directions where I needed to go at the drive-thru and the young man that was running the drive-thru that helped me because I was lost they both help me, by finding the right direction to go, because I was lost. I received my order very quick as soon as I drove up to the window
… moreShawn Martin
1 star for night orders. Third time they’ve not given an item ordered and paid for in a matter of a few months. Then they tried pinning it on the Dasher for not informing me they were out (didn’t even use DoorDash). Then the item they replaced it with, was still not what we agreed to replace it with. I don’t recommend having employees sitting or standing around on their cell phones within customer view, especially when orders can’t be fulfilled, been the case twice.
Afternoon orders have always been accurate.
… moreMarsha Howell
Food is always perfect to order! They bring it out to your car if you go into one of the parking stalls. Staff is always friendly! There’s an outside eating area that they bring your food to as well! Love the food, the service and the atmosphere
… moreStacey Stokes
Came to sonic for three small ice creams. When we pulled in there was no one in the drive thru and one couple eating outside. We sat 22 minutes for three small ice cream. Eight people inside the restaurant. This is ridiculous;and no apology for the delay or explanation. Fast food, that is joke.
… moreMark
Anthony, Haley and staff are so great! I go everyday for something and they go out of their way to treat me great. I’ve been to probably 6 different Sonic’s in NJ and SC before we settled here and this location is the best because of their friendly, fast, hot foods and special touches.
Thanks guys!
… moreEmma Mitchell
I just would remind your workers to be mindful that people can see inside your workplace and see when they rather be on facetime with people than getting peoples food out to them when it says on screen that the food is “on the way”
… moreMadison Loftin
While waiting FOREVER for a door dash order other cars were coming in after me and getting their food. I’m not sure what the girls name was I didn’t get a chance to look but just to give a description, she has really long black hair, her customer service was absolutely awful.
… morericky perrigan
Nice to know you had to slaughter the cow for one burger. Sat there for 15 minutes for one order and all everybody doing in there is cutting up so loud I can hear you outside of the building. Maybe you should work more instead of playing around and thing will get done. Never coming back.
… moreAmy B
Today was the third time my drink order was wrong when ordering through the app. Sonic makes you use the app to get deals but it’s not a deal when I’m paying for the wrong item. A diet limeade with mango, make it dirty has been my order. First time, no mango. Not a big deal, still good.
Second time, she handed it to me bright pink and when I questioned it she said “oh we’re out of mango so we just picked a different flavor” What?! No.
Then this time, I also had a watermelon slush on the order. No limeade at all- they just did another watermelon slush and made it dirty.
This location has some very inattentive workers and obviously poor management.
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