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✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery
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Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading internationa…
Counter-serve chain featuring signature smashed burgers, plus sides & shakes.
Address and Contact Information
Address: 3225 Vicksburg Ln N Bldg. B Suite G, Plymouth, MN 55447
Phone: (763) 252-1496
Menu Photos
Order and Reservations
Order: Order online
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3225 Vicksburger Lane North Bldg. B Suite G Plymouth, MN 55447 US (763) 252-1496 Get Directions View Store Page Find A Location
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Reviews
Allied Property Restorations
WOW! The flavor is soooo much better than anything I’ve tried. I purposely sought a burger place that used beef tallow. I cannot believe the difference from the $20 burgers at sit down restaurants in the Plymouth Maple Grove area. This is definitely my go-to burger joint from now on.
… moreAlyssa Joye
My husband and I decided to dine in here tonight after the Fire and Ice festival. We loved the service, we loved the food, and most of all, we love the staff. Thank you to Oliver and Reyf (I mispelled his name) for a great customer service. You guys made our night.
Our favorite burger is the truffle mushroom burger. Sooo, sooo good!
… moreOur favorite burger is the truffle mushroom burger. Sooo, sooo good!
Ryan Opsal
The Plymouth, MN smashburger location (Store #1791) is uniquely terrible at anything customer service, and lacks any signs of hospitality as well.
Upon my 1 and ONLY trip I’ll ever be taking to this location, the whole experience was lacking on any sort of customer service etiquette.
The person taking orders (according to my receipt, was “Stanley”) was wearing a winter beanie style hat to start. He took roughly 5 minutes ringing in the order of the person in front of me, of which consisted of a cheeseburger and soda to go. Even in a full service casual restaurant setting, that order should take about 30 seconds total to write down and confirm it was correct.
Then when it was my turn, I walked to the counter, and said good evening, to no response from Stanley, and a very blank stare.
I then proceeded to tell him my order, since he said nothing, much less what can I get for you tonight. It took roughly the same amount of time to get the food into their computer, and prompt me for my payment. After I paid, I was handed a receipt, at which time I said thank you (again to him not saying anything, much less a simple thank you for coming in today), and sat down at a table to wait for my order.
Granted, I know this isn’t super “quick service” (QSR), but cooked to order quick service, so I was anticipating waiting maybe 8-10 minutes at the far end, for our order. I ended up being there almost 20 minutes before our food was brought out by a different person, who also didn’t say anything, and just handed me our bag.
It then took the general manager about a week to reach out to us with a resolution, at which time, he didn’t even offer to mail out a gift card, or refund the order on his end in his system. He said I could stop back up and give them another shot, free of charge. Why would I do this? What would tell me that anything would be different this time around?
Overall, a very poorly run location of smashburger. I’d strongly advise against going to this one.
… moreUpon my 1 and ONLY trip I’ll ever be taking to this location, the whole experience was lacking on any sort of customer service etiquette.
The person taking orders (according to my receipt, was “Stanley”) was wearing a winter beanie style hat to start. He took roughly 5 minutes ringing in the order of the person in front of me, of which consisted of a cheeseburger and soda to go. Even in a full service casual restaurant setting, that order should take about 30 seconds total to write down and confirm it was correct.
Then when it was my turn, I walked to the counter, and said good evening, to no response from Stanley, and a very blank stare.
I then proceeded to tell him my order, since he said nothing, much less what can I get for you tonight. It took roughly the same amount of time to get the food into their computer, and prompt me for my payment. After I paid, I was handed a receipt, at which time I said thank you (again to him not saying anything, much less a simple thank you for coming in today), and sat down at a table to wait for my order.
Granted, I know this isn’t super “quick service” (QSR), but cooked to order quick service, so I was anticipating waiting maybe 8-10 minutes at the far end, for our order. I ended up being there almost 20 minutes before our food was brought out by a different person, who also didn’t say anything, and just handed me our bag.
It then took the general manager about a week to reach out to us with a resolution, at which time, he didn’t even offer to mail out a gift card, or refund the order on his end in his system. He said I could stop back up and give them another shot, free of charge. Why would I do this? What would tell me that anything would be different this time around?
Overall, a very poorly run location of smashburger. I’d strongly advise against going to this one.
Charles Mershon
2 stars because the food was halfway decent. However, customer service is the worst around. They won’t talk to you… legit place your order and just look away. Had to ask for everything I ordered as they forgot to put it in the bag. Felt pretty disrespected as a customer and will go out of my way for Culver’s next.
… moreT G
This was our first visit to this location and it was horrible. First off, I recognize that places are horribly understaffed, this is no exception. But the entire restaurant looked like it hadn’t been swept or vacuumed in weeks. Our food? Omg, I should have read the reviews. I spent $35 for two people and we left throwing out our food. Our burgers were so salty it tasted like someone dumped salt on them. We ordered Smash fries and she gave us regular so when we asked for what we ordered, we were handed fries slopped in oil that had no flavor. And the onion strings? They tasted like oil and were so soggy, they stuck together.
… moreMnLifer
All I have to do is share the photo of the burger they made me. Unbelievably delicious! It was like Gordon Ramsey made me a burger!!
… moreMike Nget
1:30pm, dead. Cold and old fries. Sloppy burger. Chewy would be fine, but Too chewy bacon. I really used to like this place. Never again unfortunately.
… moreR CW
I hadn’t been to Smashburger in years and I placed an online order, when I arrived to pick up my order the employee seemed irritated. I noticed some fries sitting on the warmer (hoped they weren’t mine) waited 5 minutes after my order was supposed to be ready for pick up. When I received my order the old fries were put in the bag, I tried one and they were cold. I mentioned it to the employee and she rudely stated it would be 4 minutes to get new fries (then my burgers were going to be cold). I took my cold fries home and reheated them. Food was mediocre at best and the customer service did not exist. Needless to say, I won’t be returning.
… moreJoseph Flowers
Food is always great here. We normally get the single burgers and fries. It was a slow night so service was pretty fast. You always get a nice order of fries at smashburger. The buns are super fresh, and the burgers are always cooked great. The staff is always friendly and the service is fast courteous.
… moreJim C
Second time I’ve gotten take-out here and I’m still not a fan. Food was just acceptable and the help was surly. Coupon got me to try again but now I’m out.
… more