Knakyta Joseph
Took the advice of a great friend. For a special bday I was celebrating. Getting our table was easy, made a reservation which is best to do for this place and they dont seat you till your whole party shows. The cook, we got did a magic trick and made jokes. Everything was brought out and made to perfection. I got the salmon and steak, with garlic rice. The veggies were cooked how I like with a little crunch to it seasoned well. Along with some very well made drinks to start the evening right for me. Eveything was well worth the price l, service was great our waiter checked on us several time throught our time which I think is always great customer service. My guest all loved their food and yes you will be taken left overs out to your home. It’s still good the next day. What ever sauce they give you get extra. Will be back to drink the fish bowl recommended by another guest on my visit.
… moreDan Balsam
Pretty bad experience last night at Shirasoni Japanese Restaurant Alameda last night. Granted, it was Valentine’s day, but still
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1. I wanted a particular seat so I could stretch out my right leg due to recent knee replacement surgery. The staff member refused to do it because they didn’t want empty seats between us and another party that was already seated. Except there wouldn’t have been any empty seats, because there was another party about to be seated at the same time as us; it was just a matter of where we, and the other still-standing party, would sit. They actually had to get a manager involved so I could sit where I wanted to.
2. We had a coupon for a free appetizer, up to $12 value. The only restriction was that it couldn’t be combined with other offers. Nothing on the coupon said anything about restrictions for Valentine’s Day. Staff said they weren’t sure and would check, but did NOT say we couldn’t use it when they took the order, so we ordered an appetizer. And then at the end of the meal, they refused to honor the coupon.
3. None of the single teppanyaki dishes were available; you could only get combo dishes (e.g. chicken & filet mignon). Issue is not a limited menu for V-Day, because chicken, filet mignon, shrimp, we’re all still available. You could modify a combo dish to get two of the same item, but doing so was a lot more expensive than the regular price for a single dish.
4. The kid’s order of filet mignon tasted funny.
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Overall, a really negative experience.
… moreNancy
Came in Saturday night for the first time to have dinner. Food was absolutely delicious, and our server Valeria was absolutely amazing, she gave us great recommendations and was super nice.
… moreAlex Wagner
Our party had a reservation so that we could have an entire area for the cooking show. The chef was very friendly and entertaining. Food and drinks were delicious. I ordered the steak and shrimp with garlic fried rice. It came with salad and mushroom soup.
… moreKen Tener (MSgt Ten Man)
We sat at a table and not the grill because we had a show to go see. Ok, bartender was very helpful, came to our table to talk about drinks and his recommendation. Our Server on the other could have cared less, and acted like we were bothering her socializing time. BIG REASON WHY AUTOMATIC Service fees (aka tips) hurt the customer service aspect. You don’t get any. We shouldn’t have to chase them down for boxes or the bill.. now lets get to the food. Wife’s Filet under cooked, my NY steak was over cooked. Everything else was ok, not the best and the worst. And of course it is pricey..
… moreKarla Flores
Came in today for the 49ers game, sat on the sushi side and had an excellent service from this young lady Valeria. She was attentive and on top of things! Definitely coming back
… moreMr.RubberSole
Love this place. My kids even more than I. I’m pretty satisfied whenever I get food and a show lol call me old fashioned I guess. But he staff is great ambiance really sets the mood. And the food is awesome. As well as the last few chefs we’ve had. Pretty good show man and love how well they interact with the groups.
… moreDr Linda
East Bay Retirees go there every year for out Christmas Luncheon and the chiefs, the staff are nice and friendly. Love the place. They were attentive and always checking to see if we needed anything. Dr Linda B
… moreLa O
The food was cool but the atmosphere was atrocious!!! The party next to us actually started a food fight and were not removed from the restaurant. This was after multiple complaints from other groups prior to the food fight.
… moreRonald A.
Experience was nice and surely above average compared to other Japanese restaurants. Keep your eyes on the amount of Sauces they dump on the food because it can be overwhelming if your not a salt/sodium fan like me. Cool vibes and enjoyable time but it’s like you need to remind them about things over and over again. Ordered sake and it came halfway through the entire meal ??? Nonetheless, the atmosphere was ok and the ambiance wad nice too Outside has ample parking and is even pleasurable to walk around to enjoy the the outdoor scenery.
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