Barbara Mullins
Will not give plastic utensils on take out orders. So if you need them to eat, order elsewhere. No other restaurant has a problem with providing them. And I guess BBQ sauce is now salad dressing because that Is all that was in my order.
… moreMikenKelsAdventures
We went to the Shane’s in Spartanburg SC tonight to take advantage of the Valentine Special that I received a text message about. When we were walking up to the door to go in there was a big poster advertising the special and then a promotional flyer (8 1/2 X 11) on the counter I. Front of the registers. When we tried to order the special neither of the girls taking our order knew anything about the special and the manager was on the phone in the back so we had to wait until they could figure it out. After ordering our food we waited over 30 minutes for our food to come out. When we got it our French fries were mostly raw, limp and cold. The BBQ was also cold. My macaroni was warm but my husband said his was cold. The Texas toast was crisp on one side but cold. My mom who ordered the same special we did at the register beside us at the same time never got her food. After waiting about 20 more minutes after we received our food she finally went to the register to get a refund and left. There were not many people in the restaurant when we got there but after we had waited about 30 minutes for our food people started coming in and they got busy but if you can’t handle the business maybe you should close the doors and deal with the people who have paid for their meal before taking more orders. We’ve been going to this Shane’s since they opened and this is the worst service and food we have ever gotten. We have recommended this restaurant to so many friends and family because it WAS my favorite BBQ place in the area but I won’t be recommending it again.
… moreBarbara Carroll
We had second thoughts about this place after the ribs were half done the last time we were here. At the Watson location. We went in to order our food cashierTalonda took the order no problem she also took the money with the gloves on,but when time to check the food she opened my box with the same gloves on I told her that I would check it myself she copped a attitude she asked me if I still wanted the food bagged I said yes she threw the bag s on the counter and walked over to answer the phone.,I do intend to contact the health department. This was very unprofessional. This situation could have been ugly.
… moreNancy Danner
We used to really like eating at the Enterprise restaurant. However, tonight it was not good and the employees acted as if we were an inconvenience. Half of the lights were burned out or not on. My bbq chicken sandwich had no bbq sauce on it. It took about 30 minutes for them to cook my husband’s burger. Our receipt was printed at 7:38. They had already brought out the mop bucket before our food arrived. Might want to consider having an adult on staff during dinner hours. Really disappointed-AGAIN.
… morejoe mcfall
A couple of weeks ago, we got a takeout order which contained ribs that were burnt. We showed the manager, Rozlyn, a photo of the burnt ribs. She made sure to check on today’s rib order and they were perfect! We have eaten here alot and had never experienced burnt food before. It can happen anywhere, especially with bbq/grilled food. We will continue eating here. The food and service are excellent and they make it right if something does go wrong.
… moreSusan Reed
Have been going to the Rome, GA location since it opened. Has always been wonderful. But lately, the service has been very hateful and short. But I have been in the restaurant business long enough to know that there are bad days, and as long as the food is quality, you can look over the rude factor.
My friend and I went there last week and ordered the BBQ baked potato (we love them) and were informed that they didn”t have them and when we asked why, they replied that they didn’t like to cook them. We then told the Manager about that answer, and she replied, that’s right, we don’t.
So, I thought I would give it a try yesterday after work about 12:45. This location is usually packed, but it wasn’t. When I stepped up to order, they asked for here or to go. I replied to eat here. The cashier informed me it would be a 25 to 30 minute wait, because they were short stafted. Yes, she said stafted. I asked her how she knew it would be that long a wait when I hadn’t even ordered yet, and she said it just is. There were no more than 10 people in the building, and I sat for a bit watching people coming in and leaving before ordering due to this fact.
I would just hate for the business to suffer for customer service like this.
… moreJacqueline Boshears
The Shanes in Covington off 278 needs to shut down. We just ordered Lemon pepper smoked wings that were so tiny, not smoked and smothered on 2 inches of fake butter rhat looking at them make you want to puke, we ordered grilled buff Q tenders and got over cooked fried nuggets with no sauce and finally a salad most of the lettuce was brown ans the tomatoes were translucent.
WHERE IS SHANE!!!! THERE IS CUSTOMER NO SERVICE. Horrible. This star should show negitive. You will never get my business again and ive been eating Shanes for over 18 years
… moreBoog Powell
Shane’s Evans, Georgia. I Heard that corporate has changed the vendor for the chicken fingers. (This is according to the Manager). I have been coming to Shane’s for the past 10 years. Very disappointing! The fingers got extremely smaller, (wish I could post the picture I took) but no change in the price! $7.49 plus tax, side $1.99, small drink $1.99.
Sad, sad, sad… Both in the local management and if this is in fact true, corporate.
… moreGayle Robeson
Had pork melt at Shane’s Rib Shack in Gastonia NC ,food was good but was advertised at $ 6.49. In fact price with tax total $10.68. I find that to be false advertising. Big sign and all showing sandwich and fries. Very misleading. This is first time I have ever posted a review. That is how much I find it misleading
… moreShanelle Goode
My 69 year old mom ordered a salad at the Covington, GA location and as you can see in the picture…it has a rubber glove in it! With the world being in a pandemic and my mom being apart of the critical population needing to be on the extra side of caution, she trusted your team of professionals and was let down terribly. She texted me immediately and I’m hoping someone from corporate reaches out to her! A “contact us” was left with all of her information. Thank you in advance.
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