


Shake Shack serves elevated versions of American classics using only the best ingredients. It’s known for its delicious made-to-order Angus beef burgers, crispy chicken, hand-spun milkshakes, house-made lemonades, beer, wine, and more. With its high-quality food at a great value, warm hospitality, and a commitment to crafting uplifting experiences, Shake Shack quickly became a cult-brand with widespread appeal. Shake Shack’s purpose is to Stand for Something Good®, from its premium ingredients and employee development, to its inspiring designs and deep community investment. Since the original Shack opened in 2004 in NYC’s Madison Square Park, the company has expanded to more than 350 locations in 32 U.S.
Hip, counter-serve chain for gourmet takes on fast-food classics like burgers & frozen custard.
Address and Contact Information
Address: 2093 Smith Haven Mall suite a, Lake Grove, NY 11755
Phone: (631) 246-1096
Website: https://www.shakeshack.com/location/lake-grove-ny?utm_source=google&utm_medium=listing
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Shake Shack at 2093 Smith Haven Plaza Lake Grove, NY
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Reviews
When I got home, I noticed the K-Shack fries were missing the cheese. They were just powdered with the K-Shack powder, which to be honest, feels like cajun seasoning. There was also no Korean BBQ sauce on the fries or on the side.
My daughters nuggies were supposed to also come with BBQ sauce, that was also missing. She opted for ketchup out of the fridge.
Also to mention, we were sitting at the table in front of the pickup area. I was watching as the woman brought our order, placed it on the counter, looked up, said nothing and walked away. I only knew it was my order because a puppa-chino was with it. I gave it 2 minutes to see if maybe there was another bag. I got up and it was the whole order. I was not given a notification in my phone either saying it was ready. If I was not paying attention while listening for my name, the order would have sat there and the puppy would have been drinking a melted puppa-chino 🙁
All in all, the food tasted good and seemed fresh. The staff though seemed happy-go-lucky and completely out of it. It seemed more of a hangout for the workers than a business, which makes sense why items in the order were incorrect or just outright missing.
Shakeshack always has great food, but this location was lacking entirely in the service department. I wish I could have had the new fries the right way, and will check out a different Shakeshack location.
With the “chill vibes” you get from the staff, the atmosphere at this location was nice. No one yelling, running around. Tables were clean.
I was impressed, this is what customer service is all about. The manager made no excuses and immediately made it right. She apologized for what happened and personally made sure that it was fixed for us. The food was delicious. my son is obsessed with the shack sauce.
Use the app skip the line, set up my order at 11 am for a 6pm pick up at 6 pm got a text and the guy called out my order. Amazing
Pretty cool place too they have there own beer, and its 7 bucks for 24 oz great deal!
Wine too but it was ok well priced
Fries and burger and hot dogs great, hot chicken sandwich , when they have is great
The chillie hamburger is so good, wish they sold the chillie by its self, so good