


Hip, counter-serve chain for gourmet takes on fast-food classics like burgers & frozen custard.
Address and Contact Information
Address: 3-03 30th St, Queens, NY 10001
Website: https://www.shakeshack.com/location/jfk-airport-nyc/
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Reviews
The quality of the food, the atmosphere, and the service at this location are better than any airport lounge. Congratulations to the entire team — truly impressive.
Thank you for making our wait for the flight so much more enjoyable.
Process could maybe use some work. We ordered when there were only 2 people ahead of us and somehow it still took 30 minutes to get our food. And they brought out 5 orders at once.
The burger was well seasoned and had the right amount of sauce even cold it was good. The fries were also cooked well. The milkshake was also amazing thanks again for putting a straw in the bag. I’m very happy with my order and I want to take the time to thank all the workers for making it will love.
This first time I ordered outside of Manhattan and exactly had good food and service. I can’t tell you how many times I had to drink it from the cup and how many times I had unseasoned burgers.
I will be ordering from again only I’m ordering more food. Thank you guys so much I have been having such a hard time in life this uplifted me.
As I waited, nearly every person who picked up their food had something wrong with it….whether it was missing items or whatnot.
I waited about 30 minutes for my food, which I wouldn’t have minded if the food was actually up to par. I had a plain double cheeseburger. The parties are SMALL (like smaller than five guys). The cheese on top was almost all melted off and burned on the griddle. The burger, burnt cheese and all was given to me.
I also got French fries with a cheese sauce. The cheese sauce came on the side, and was lukewarm at best.
I honestly wish I went somewhere else…but a burger sounded good.
My family and I arrived 20 minutes before the posted closing time (10:00 PM), and the experience was appalling. Instead of taking orders, the staff was already pulling down the security gates and acted extremely annoyed that customers were approaching.
The employees were shouting amongst themselves and treated us with total disdain, making us feel like a nuisance rather than customers. They eventually took our order very reluctantly, but their attitude was aggressive and rude throughout the entire interaction.
Travelers at JFK deserve better. Save yourself the stress before your flight and spend your money elsewhere in Terminal 4 where the staff is actually professional.