Kendra Hamilton
I just paid $8.19 for 2 drinks from your Watertown, NY location and there was no carbonation in the drinks at all. We tried to return them and get new ones or our money back and the girl told us, “Our manager knows already. It’s been like this for 3 days and no one has fixed it.” And refused to give us our money back. How are you going to take my money for something I can’t even drink?
… moreParisa Freeman
It was literally the worst thing I have ever eaten, I suggest you never try Sbarro, leftover food, rude staff, all pizzas were left over and put in several times. If possible, I would give them zero
… morePennyanne Strickland
I’ve been going here most of my life. Every time I hit the mall. This experience saddened me. The woman working today 9/18/2025 at 11am was miserable. She seemed annoyed by my presence. I asked if the meatballs were ready, I didn’t mind if they weren’t bc they’d just opened. She got some I was grateful. Wha I didn’t expect was it to be ice cold along with the sauce. A few customers came up after me and walked away because of her demeanor and the fact she was just standing there on her phone. I don’t typically complain but this was not a very great experience.
… moreJulie Harding
Slices are usually my kids favorite. We decided to order a whole cheese pizza to-go after visiting Santa. Half of the pizza was raw. You can literally smell the dough and yeast.
… moreJ. Bass
This place is awesome! They’re friendly and they seem to have a nice crew of polite and friendly people. I almost want to get a job here because they seem to be so happy working together. You know when you have that summer job and it doesn’t even matter how much you’re making an hour you’re just in the moment because the people you’re there with is awesome? Yeah, that’s this place, and the vibes are real!
I’m definitely coming back here one day!
… moreNathan
I recently visited and was extremely disappointed with my experience. I paid $13 for two slices of pizza and a soda, and it felt like a total rip-off. The pizza slices were bland, lacking flavor and any real quality, with a texture that felt like they had been sitting out for too long. To make matters worse, the soda was flat, which only added to the dissatisfaction. For the price I paid, I expected much better. The quality didn’t even come close to justifying the cost. I won’t be returning anytime soon.
… moreEli Parish
The girl who waited on us was rude as hell. I could barely ask my son what he wanted without being rushed by her. The food was dried out, and barely warmed, and then as we were choking it down this same employee was complaining LOUDLY about having to be open on New Years Day. Which yes, it sucks, but if you knew you were going to be open, request the day off, or call in, instead of complaining sonthebentire food court can hear you!
… moreKaitlynn Miller
Every time I see this restaurant in the mall I pass it up because the employees and food presentation just look disgusting. Well today I finally decided to get in line to quench my Sbarro’s craving. Only to be told that the people in front of me would be the last customers served. There was hardly any food on the line but all I wanted was one white slice and I saw they had three. I was told I could not order because these other customers would be the last and then all the other food had to be thrown away.
As a previous Sbarro’s employee I am aware that the pizza does need disposed after sitting out for so long but this couldn’t have been the reason since they were selling it to the other customers in line. They also were not making any fresh pies. At 2pm on a Tuesday and while serving other customers I just would love to know why I could not be served today at this restaurant. Or why they were closing? Just saying I could have offered this restaurant a higher daily sales amount but two seconds serving me was too much for the employees.
To steer me away even further from this location I watched the employees pack up most of the remaining food into to go boxes like they were taking it home for themselves or delivering it to friends after the restaurant had closed. The same food I was told needed to be thrown away.
Very disappointing experience.
… moreCaitlin Cooper
I honestly wish I could give zero stars. This is the worst pizza and worst customer service I have ever had. We ordered an entire pizza freshly made and spent over 25 dollars here to get a piece of cardboard with raw vegetables and watery cheese that quite literally slid off the pizza entirely and still dropped what seemed to be water off of the mushy dough. I couldn’t even take more than two bites without feeling completely sick to my stomach and we were told by the employees that that is how all the pizza is there. Worst possible way to spend the last 20 dollars I had on something I wasn’t even able to eat.
… moreWenda Forkey
This is the only place we bought pizza for many years. We’re finding a new place. They have no phone, so I can’t order ahead. looks like they’ve got a new manager which is too bad because the guy who was there for years is no longer with them. You can tell because the pizza is terrible now. Also skimpy toppings and one pizza was totally wrong. Where are the mushrooms and why is there onions on it? NOPE!! We’re DONE WITH THESE GUYS.
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