No-frills counter serve at a gas station serving familiar Chinese dishes for eat-in or takeout.
Address and Contact Information
Address: 4727 S Timberline Rd, Fort Collins, CO 80528
Phone: (970) 377-4112
Website: https://sallys-kitchen.weeblyte.com/
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Reviews
We ordered the Spicy Chicken and Shrimp, Pork Lo Mein, and Hot & Sour soup. Everything was fresh and cooked perfectly. It all tasted excellent . Additionally, the quantity of food is enormous. These 2 entrees and 1 large soup will easily yield 4-6 servings filling a large dinner plate (see our picture). The only issue was the Hot & Sour Soup wasn’t temperature hot upon delivery. But that was easily re-heated here at home. The flavor of the soup was spot on and reminded us of the mom & pop shops in Queens, NY. We can always tell a good Chinese restaurant by tasting its Hot & Sour soup!
We can’t wait to try other items on the menu.
The young man who checked me out said under his breath, “you’ve been duped, I suggest you take this paper menu for next time”. The young man did not seem confident in the management of this store and you could tell he wanted to say more but didn’t because everyone turned around when I asked why it cost so much.
I then called when I got home. When I asked to speak to the manager, the lady said he was not there. She also told me that someone from Facebook posted this info online and that she doesn’t not maintain a website. I was not looking at anything from Facebook but an actual website from Sally’s Kitchen. She also told me she “doesn’t have time” to update the info online. So, do you have a website with wrong info or do you not? I’m confused. I later found the true menu attached to my Google search, but the website attached to this search is completely different and outdated.
We would not have ordered 5 entrees if we had known it cost more than advertised on their website. The lady I spoke with refused to refund my money.
We will not be back to this restaurant. The food was not even that great.
It is very sneakily done by you having to uncheck a little tiny box at the very end. I know ‘buyers beware’, but I was trying to just order Chinese food for dinner.
Now, despite them sending an email from the boxing site, they provide no way to cancel. What a scam! I will never go to Sally’s Kitchen for food again.
Ps- they got my $60.00 order wrong on top of it, despite repeating myself 3 times to the lady at the counter.
Sally’s serves authentic Chinese food, and the food is consistently good. The Mongolian Beef, Teriyaki Chicken with vegetables, General Tso’s Chicken, and Fried Rice with ginger and avocado, are outstanding. The chef forgot that chicken is a key ingredient in a recent order of Spicy Garlic Chicken, which was a major disappointment. Otherwise, the food is good.
Where Sally’s Kitchen falls short is in their abysmal and non-existent customer service. I have placed three phone orders for takeout over the last two months. The first order and visit was problem free. The food wasn’t ready at the time promised on my second visit, and the food order took over two hours to prepare the third time I placed a phone order, which is wholly unacceptable.
The person who took the order for my third visit said it would be an hour before the food would be ready. After arriving at Sally’s sixty minutes after placing the order and being told the food wasn’t ready, we were forced to wait another seventy plus minutes before the food was prepared and ready to take home.
Sally’s Kitchen failed to communicate they were overwhelmed and having problems in the kitchen and offered no apologies for the interminable wait. They made no effort whatsoever to make a new customer happy. When I expressed my disappointment to the owner, my comment was met with a shrug.
While the food at Sally’s Kitchen is terrific, the customer service is not, so I cannot recommend that anyone try this place out. I’ll be going elsewhere for Chinese food in Fort Collins.