Lively riverside seafood restaurant popular in the summer for its outdoor dining & live music.
Address and Contact Information
Address: 70 Aqua Ln, Tonawanda Town, NY 14150
Phone: (716) 873-2553
Website: http://rivergrilltonawanda.com/
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Reviews
As a local, I’ve heard rave reviews about this tucked-away spot for years—and I finally experienced it for myself. Let me just say: WOW. From the moment I walked in, I was greeted with warm smiles and genuine friendliness.
Leigh Ann, the hostess, welcomed us with a cheerful attitude and got us seated quickly, even with the restaurant buzzing with activity. Despite how busy it was, she made time for friendly conversation, which really set the tone for the evening.
Our server, Katherine, was equally impressive—attentive without being overbearing, and always checking in to make sure we had everything we needed (often before we even realized we needed it).
Now, the food: absolutely phenomenal. I ordered the Mahi Tacos, and they were hands down one of the best seafood dishes I’ve had in Buffalo. Compliments to the chef for such a flavorful and perfectly prepared dish!
All around, this was an exceptional dining experience—from the service to the food to the atmosphere. Hats off to the entire team. I’ll definitely be back before the season ends!
We began with French onion soup and crab cakes, both prepared to perfection. For our entrées, I enjoyed the succulent lobster dinner, while my wife raved about the fresh, flavorful mahi-mahi tacos. Every bite reflected quality and care in execution.
What elevated the experience even further was the impeccable service—our server, Misty, was attentive, personable, and incredibly knowledgeable. When you visit (and you should), be sure to ask for her. River Grill is a true gem in Buffalo’s dining scene.
However, our experience was not what we had hoped nor expected. Our waitress, LUANN, was extremely short, rude and annoyed with our presence since we sat down. My friend was the only African-American in the restaurant and she quickly felt very uncomfortable. She felt Luann’s dislike for her.
She answered questions with short, rude responses. We asked what was good or the best meals and her response was “Don’t ask me what is good here – it is all good so I can’t tell you what to get.”
She never got us any drink refills. Anything we asked for she responded as of it was a burden. I asked for ranch when I ordered, and when the food arrived and never got it.
When we were finished we waited over ten minutes for her to bring our bill. My friend gave her CC and went to the bathroom. When she returned Luann still hadn’t brought us the CC slip. She finally brought it after another ten minutes. Then she stood over my friend while she signed the receipt. As we walked away from the table, Luann shouted and the entire restaurant was forced to watch and listen as she yelled across the restaurant “Was there something wrong with the service? She didn’t tip me and your bill was $77!!!” I explained that we left a cash tip. She said “Oh you did?” and went back to the table to retrieve the cash. She then held the $8 that we left as a tip (yes it was a much smaller tip than we normally would’ve left due to the circumstances). She came up to my friend and threw the money on the table in front of where she was standing and said “Oh no honey – you can keep this!!! Your bill was $77!!!!”
It seemed like that restaurant only welcomed their older, white clientele. The bartender and two other servers apologized and said that Luann is the supervisor and she is rude and crass. They were so embarrassed at Luann’s unprofessional behavior. You could tell that they were stuck in a hostile work environment with her as their supervisor.
The food was okay but it is very overpriced. It definitely could be a nice restaurant with the ambiance and location. Also – she overcharged us. Only my friend ordered a side salad. I ordered the chowder….. Luann charged us for two salads.
Unfortunately I don’t plan on ever coming back. I’ll go to Old Man River in Tonawanda where we were treated with much more kindness and respect.