Shara Scottish
Pleasant waitress.
Food… ok… ground beef in combo plate and tacos could use seasoning.. they have VERY bland meat. Awesome soaps. Understandable wait because of 1 cook, but my company helped pad the time. I WILL be back, but not for the Mexican food.
… moreMGTOW Quiet Earp
I don’t know if it’s under new management or what happened! I’ve been here many times and this is the first time the food was garbage! It was dry and overly cooked under the heat lamps.
… moreColter Groff
I’ll start with dirty dishes. Dirty coffee cup with lipstick that wiped right off then dirty plates. Maybe don’t get sat in the room on the south side. Cook decided to blare music while we were dining with parents and grandparents. We asked if they’d close the door which apparently pissed her off because then she constantly slammed dishes around and banged the bell. She turned the air down to 64 degrees. We’ve supported and been to Rita’s many times but we won’t be back and I’m sure they are happy for that too. To the cook. We truly didn’t mean to make your day terrible, we never mentioned the dirty dishes nor the temperature. We simply asked to be able to hear our parents and grandparents. Sorry for bothering you at Rita’s.
… moreM C
Food was not authentic. Green Chile was blah! Omelet had over done eggs that were brown. Queso was served cold. Coffee was weak. Waitress did not check on us after food was served. First and last time I will be visiting this establishment.
… moreShawnda Osborn
I understand when you have new employees, it’s inevitable, but to essentially just turn them loose without any apparent shadowing to make sure they know what they are doing is inexcusable. To say service was lacking is an understatement. Our waiter did not know the menu, was distracted, set the plates on the table with a thud, never checked about refills, had to be reminded to complete the order, couldn’t remember which table requested items. Food was less than appealing, lacked flavor, not fresh, or hot. The chicken sandwich was dry, the red chile tasted like it came from a can, and the taco burger was tough and over cooked. We will not return.
… moreLord Alcomendras (mostsire)
I had an amazing experience at Rita’s New Mexican Restaurant! The food was absolutely delicious and full of authentic flavors. The chile relleno was perfectly prepared with just the right amount of spice, and the accompanying rice and beans were seasoned beautifully. The fresh ingredients, especially the lettuce and tomatoes on the side, made the meal even more enjoyable.
The service was outstanding—friendly, prompt, and welcoming. The atmosphere of the restaurant is cozy and perfect for enjoying a hearty meal with family or friends.
I highly recommend Rita’s to anyone looking for a genuine taste of New Mexican cuisine. This is definitely a place I’ll visit again!
… moreMichael
The food overall was good, but the service was the worst I’ve had in years. Our server spent most of his time flirting with the bus girl or just looking completely lost. For example table of 2, he brought two coffees even though only one was ordered and then tried to charge us for both at the start when he dropped them off and we informed him of the mistake. After taking our drink order 1 coffee 1 water, he disappeared and later returned confused, acting as if he hadn’t already taken our food order. We constantly had to remind him of everything, which was no help.
Order requests were also ignored—such as asking for chili on the side. The server never returned except to ask for payment. The other servers appeared to be making fun of the situation or stepping in to give out free food because of the chaos he was causing. We honestly wondered if he might be part of the owner’s family.
I would consider going back, but only if I could request a different server. The food was good especially the red chili, but the process of getting it was awful and sad.
… moreMagnoLeeus
I’m just a vagabond (traveler) that was walking down Belen. Around 8am Sunday Jan 5 2025. I heard a faint but very friendly HEY! Turns out it was the owner Jennifer; of Rita’s new Mexican restaurant. She invited me in and made me this fantastic breakfast burrito. Bacon, potatoes, eggs, green chilies. Also a Togo bag with chips and a burrito for later. If she makes such a fantastic meal for me. I know she will take care of her paying/ regular customers.
I overheard her talking with an employee (he sounded fairly new) he said ” other employees say you take care of them “
This is a woman who cares about her community, the people who work for her, and her patreons. Skip a corporate owned business today. Give Rita’s new Mexican restaurant a try TODAY! Beautiful sit down dinner with very friendly staff and an amazing owner.
Thank you again Jennifer. You made my day.
… moreDawn Martinez
I would have gave a 0 if possible. We just picked up 8 tacos that we ordered 5 minutes ago. These tacos were soggy and cold and not fit for human consumption. They were falling apart. I immediately called and the man Samuel was very rude and full of lies saying we said we came from far away. That was never said! We were there in 5 minutes. He hung up on me twice, refused to give me his name which I found on the receipt and refused to right the wrong. He also refused to let me speak to a manager. Rita’s lost a long time customer because we will never eat there again! Do yourself a favor, eat elsewhere. *** Review Edit ***. I am editing my review due to the owners response. I have proof ( my receipt and my call logs) and the receipt clearly shows that my order was placed at 1:36pm and was picked up at 1:49 pm. That is 13 minutes, not 45. I will be bringing the receipt to Rita’s. I would upload a picture or 2 but there is no option. I can’t wait to hear the excuse of why the tacos were soggy and cold and dripping with grease, because it had nothing to do with the time it took me to get there ( 13 minutes). The right thing to have done is, apologize and offer to remake the tacos but Rita’s chose to fabricate their own version of the way things played out staring that the order was paid for at 2:21pm. Rita’s closes at 2:00. Also, the order time and the time the order is paid for, they are on the same receipt! That’s not a mistake, that’s intentional deception to put it nicely! Now, that’s sad! And yes, let’s let the public be the judge. Where is your proof? There is nothing wrong with admitting your wrong!!!!
… moreDiane Eaton
Excellent food service is spotty but mostly good and the restaurant itself is very clean and very nice✔️ great job to everyone !!! keep the good work up and continue to work as a team because. TEAMWORK IS THE KEY
RATINGS OF 1 TO 10
I GIVE YOU A 9 !!!!
Excellent
… more