
Home of craveable craft burgers, bottomless sides and beverages, and a welcoming place to gather with family and friends. Red Robin is where you can take a well-earned break, relax, and feel taken care of. From burgers, sandwiches and satisfying entrees beyond the bun, to fresh-made salads, desserts, margaritas and creative mocktails, there’s something for every appetite, at an affordable price. Whether you’re dining in, taking it to-go, or catering a business event or birthday party, Red Robin is where great food and great moments come together. Don’t forget to try our $9.99 Big Yummm Burger Deal, with a double burger, bottomless side & beverage, available at participating locations. See our website for terms & conditions.
Chain for gourmet burgers & other American comfort fare.
Address and Contact Information
Address: 17403 I-10, San Antonio, TX 78257
Phone: (210) 558-0900
Website: https://www.redrobin.com/locations/tx/sanantonio/the-rim-367
Menu Photos
Order and Reservations
Order: Order online
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Reviews
Within a minute of being seated, our waitress, Amory, came to introduce herself and take our drink and appetizer order. She was attentive, professional, and welcoming throughout our meal.
We ordered onion rings, two burgers with substitutions, and bottomless fries. The food was excellent, and the kitchen executed our substitutions exactly as requested. Everything was prepared perfectly and tasted great.
Amory did an outstanding job clearing our plates promptly and ensuring our iced teas were always refilled. Her service was attentive without being intrusive, and we truly couldn’t have asked for a better dining experience.
The restaurant and restrooms were also very clean, which we greatly appreciated.
We will definitely be returning.
We were a party of 11 – 5 adults and 6 kids, not that bad of a party. However, the server Averie seemed like she was either overwhelmed, new, or not a good waitress – something seemed off.
First, we ordered Endless fries and drinks (mostly water with lemon, beer, and Endless rootbeer floats for the kids). The drinks came out in a decent amount of time. Then we ordered our food, and I ordered a margarita. Well time went by, the rootbeer floats have been drunk and the fries are gone, now these are “bottomless/endless” So we asked for more fries and refills on the rootbeer floats. The food was finally ready for us at 13:30. Remember a section of our party was in a time crunch… They immediately asked for to-go boxes and packed their lunch. Now as they are leaving the refill floats finally show up with the Margarita and the endless fries….
Adding insult to injury, the refill fries were warmer than the food we got. All of it was cold and the bread was hard, like it was sitting under a heat lamp and forgotten, till it wasn’t….
When then asked for more mac n cheese, oranges, and coleslaw for the kids who were staying, since again it is bottomless. When she came back with the oranges and coleslaw she had to wait for more mac n cheese. The manager who was walking around, took the dirty plates, gave us lids for our sauces and got the mac n cheese. So I know it was not backed up in the kitchen.
Our server came back, stated she would “check on the mac n cheese” we told her the manager took care of it, but we did ask for extra sauces for the fries, someone else was the one who delivered them to us. The manager paid more attention to us in 15 min than the waitress did the entire time we were there.
Now yes I understand that she had other tables, but with all the other issues stacking up. The food being served cold, the “bottomless” foods and empty waters not getting refilled. She kept blaming the bar for the house Margarita comes from a slushy machine (by the way tasted like a lemon lime drink with no alcohol in it…… but the bar was quick with the beer and the first round of rootbeer floats) and the kitchen was behind on making fries and when we informed her that there are 3 birthday boys in this party and all she says (in kind of a sarcastic tone) “congratulations” to the adult and none of the kids, then something is obviously very wrong. Not a lie to say that 1 hour into waiting we almost paid what was brought to us (A beer and 5 Rootbeer floats, endless fries are marked as free) and went to BJ’s across the street.
One of the birthday boys (who was turning9) was heart broken, and asked his mom why no one sang to him.
Our family always has tipped based on service and we tip over 20%. This experience had the whole family wanting to leave no tip. Fortunately for the waitress, we just couldn’t do that. No matter how upset we all were… We ended up leaving a 5% tip, the lowest we have ever left.
So already lost a star for that.
Bottles fries sounds great if your server wasn’t in visual sight playing around with the manager while you wait for another round of fries.
Lost another star for not being attentive.
If you’re like me you eat your fries first then start in on the burger. Drive comes around wee mention we would like more fries. He disappears for a while I mean awhile comes back with a bigger plate of fries. But my burger is done my drink is empty.
Why not start customers off with big portion of fries. Lost another star.
Red Robin has really fell off.
The atmosphere was so quiet like a library no soft music no chatter. I actually mentored it to my family their is no ambiance no vibe. Just a quiet cafeteria.
Lame would not recommend it deleted the app.l as well.
The Rim Location