Catherine March
Person working was rude. Not accommodating when asked about ingredients in the ices for food allergy purposes. Person in front of us was also frustrated with machine not working and owner could not give a definitive answer whether it worked or not. Avoid this location.
… moreMike Binder
Ralph’s is the gold standard for Italian Ice and the Wading River Ralph’s does not disappoint. Clean and beautiful shop, friendly staff, and the best ices anywhere. Ralph’s is ALWAYS a great choice!
… moreemily schwartz
My experience here left my whole family in tears. I wish I could give zero starts. This is the worst Ralph’s I have ever been to. I moved from NY years ago and coming back Ralph’s is something I look toward to. I am beyond disappointed. Not only did we have to pay 5 dollars for a small cup- I understand not the workers fault but for some reason this Ralph’s only had flat lids- so to put a lid on they swiped off the tops layer. Not to sound like a fatty but now I’m paying for a small and getting a kids. I can’t afford that. Anyways, aside from this issue all of our products sucked. Two of us got chocolate ice. It tasted like watermelon. The third got bubble gum and it had traces of chocolate in it. It seems like they didn’t change or wash the scoops between scooping. As someone who has worked in the industry… I know this isn’t an option, which seems obvious. I am very disappointed and honestly I won’t be coming back to this location and will not have the same hopes for Ralph’s in the future.
… moreJennifer McJagger (Jennifer Eats & Shops!!)
First & last time coming here. Was not greeted or acknowledged for over 5 minutes. Then another customer walks in and he was asked if he was picking up or placing an order. After he said picking up, he was then given an estimated time his order would be ready. After waiting a few more minutes I was finally acknowledged. I understand places get busy, which it was not, but a quick greeting, possibly a smile, wouldn’t hurt. For the prices they charge, a little friendliness and courtesy can go a long way.
… moreMelissa
A Lil hidden sweet spot.. I kind of thought this location didn’t get too busy. I’m wrong. Line looped around and out the door. Worth the wait. There was only 2 girls working… another one was Def needed. But I believe it was a Monday early eve so who knew it would be busy? Aaaw hell… it’s summer it’s hot n Ralph’s is tasty and refreshing sooooo yeah jus assume it’s gonna be busy.. but totally worth the wait. Try the pancake ice-cream Yummmmalicous
… moreKaitlin McDowell
Awful. They needed to change the hot fudge as there obviously wasn’t enough to make the sundae and stopped mid way through changing it while my husbands ice cream melted on the counter to help the long line. A small teenager also used the remaining hot fudge for his own sundae that should have been reserved for the sundae that was paid for. The girl snapped at him that she needed it for our sundae even though the container was clearly empty. The adult man, I am assuming was the owner went to change the container but then left the hot fudge on the rear counter, half scooped out, never heating it up to finish making my sundae. After waiting 3 more mins to see what he was doing, while he helped new customers, we spoke up and we asked for our money back. The owner acted like it was an inconvenience. The proper response would have been to stop helping the people that were waiting behind us and to remake our sundaes. Remake mine with actual hot fudge and remake my husbands melted sundae. We had already paid and were waiting on our order, it was unacceptable to help other people. We won’t be back.
The old owner was way better.
… moreMikey Iadanza
The staff at the Wading River Ralphs was excellent tonight. I had a large order and everything was done with perfection. I see some people may be complaining about the lack of hot fudge. But in the world we live in there are more important things than hot fudge on a sundae. I would highly recommend this location.
… moreFrank Turrigiano
Very good ice cream. Lots of choices. Most of the servers are pleasant except for one young girl who is not very nice. Like she doesn’t want to be there and she is doing us a favor. We go often and she is always the same. The ice cream is great.
… moreLynda Thompson
Ordered 4 hot fudge sundaes and none had hot fudge.
Spent $30+ on sundaes and did not get what we ordered.
Very disappointing! How do you order a hot fudge sundae and not get hot fudge!!!
Bern here several times and been disappointed.
Will travel the extra miles to Carvel next time.
… moreWilliam Newton
Supposedly Katie and Olivia serving a large crowd equals poor customer service as I present my Ralph’s bucks for a party buck. I’m told they aren’t excepted because it doesn’t say wading River. But yet the coupon says accepted anywhere “if stamped”. Katie proceeded to tell me she will not accept them and I can pay with cash or get out in a frustrated voice. I am coming to get my money for the coupons and my $1 for the credit card fee I was forced to pay cause you wouldn’t accept the coupons.
… more