James Crawley
Automated system was non-responsive and unable to complete my order; “real” person customer service was even worse. I’m not sure how a human being can be more disconnected than a machine but Rally’s has found found just the right employees. Dead on the inside, incomprehensible on the outside and disconnected from reality. Close the store now and get past the next couple of years of agony, frustration, sub-marginal profits and food waste. If you are the franchise owner, heed my advice and take solace in knowing that any restaurant in Hopkinsville, KY will will be a complete failure until the industry as a whole changes. You’re welcome.
… moreKaila Belt
I’m actually so shocked by the service today. I was in the left drive thru lane and was told they would not take my order in that lane even though there were people in front of me and behind me because of “shift change”. I said i was already in line waiting 15 minutes and asked if they couldn’t just take my order on the other register since they could clearly hear me. Was told i had to pull around. Which would be fine if there wasn’t still 3 cars waiting in front of me for food! I was trapped in the drive thru for 30 minutes and it made absolutely no sense. If you were supposed to block off that lane before shift change and didn’t, say that. Absolutely terrible customer service. They obviously don’t care if your business is profitable, and that’s quite literally their only job.
… moreLady Jacqueline
It’s something new they got going on you’re not greeted with a real person. I don’t care for the new change. The lady who been there for some time. She needs to have a friendly attitude.
… moreCrystal McKinney
Waited 30 mins for them to close the lane we were in due to being short staffed. Then a guy without proper work attire has a headset on servicing people. What type of establishment is this?
… moreDavid Ralph
Best fast food burgers in town. That said the menu lacks the dessert choices that you could find at other Rallys. They also make a just gross garlic fries. It was good, really good, when it first hit the menu. Sadly, the new night crew made me wish I had just eaten my five dollar bill, instead. Of things get better I will update my review.
… moreNorma Nelson
Love Rally’s and it’s worth the 15 min drive. They have the best fries!! Very convenient drive thru with quick service.
… moreDarla Neal
First time hearing of a rally’s, so I had to check it out. Got the rally burger combo, and I was pretty pleased with their burger. Now, granted, the sandwiches are quite smaller than pictured.
… moreJames Geeo
Tap to pay is incredibly frustrating here. They wanted me to hand them my phone, which I’m not willing to do.
… moreA
Who are ya’ll to tell somebody what they can and can’t smoke in their own car in the drive-thru? That note was the most ghetto and unprofessional thing I have seen! People are gonna do what they wanna do and ya’ll can’t beat nobody up so..
… moreMary Ayers
After hearing what the manager at this facility did putting people’s lives in danger after someone smelled gas I will not support them. To put money over your employees instead of getting a dangerous gas leak fix is shameful and evil. Do better!
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