alexa herrera
I have never had a bad experience at Qdoba except for today, to start of the place was a mess not cleaned at all, food all over the floor and tables. They forgot my bag of chips that came with my order, and were very rude. They had music blasting I could barely hear what the worker was saying. Just a very bad experience over all.
… moreEvony Gray
I have a plethora of issues. One being I never get my food on time when I preorder and I always preordered an hour ahead of time and still end up having to wait. I only preorder because I like to know my food is going to be ready by the time I go out and get it. The amount of food in the bowl always changes. They’re usually out of steak and/or queso. I’ve gotten leftover bell peppers in my order, I don’t even eat bell pepers in my bowl. It’s not always the cleanest inside. I’ve been given other people orders and have had to wait in line, when I preordered, because they gave my food out to someone else. Upside the staff is usually nice but that doesn’t make up for everything else.
… moreLilly
Ordered Qdoda first time TODAY.. Had a Steak burrito.. Sounds simple. The steak literally look like canned dog food? The rice was gross. The green and red peppers look a week old. Staff didn’t know how to even make a tight burrito look like a toddler made it. Taste was something from a Jr. High school! Cheap and processed food out of a bag. Good thing got all my money back for this cheap garbage.
… moreTaylor Davidson
I have never had issues picking up an order from their Kenosha location, however, this was the most disappointing experience I’ve ever had with QDOBA. We ordered dinner for myself, mom, and 6 year old niece…. Order was placed for pick up ASAP (it’s about a 20 min drive to the LG location), left about 5-7 mins after the order was placed, and waited about 10 minutes inside for the order because it was not yet ready. Order was missing a juice box for my niece, a bag of chips (we ordered chips and queso), fajita veggies on one bowl, rice in another bowl, etc., and the queso was chunky and cold. I ended up making my niece Mac and cheese and we will not be ordering there again. 2/5 stars because it wasn’t inedible and the staff were fine.
… moreChris Karp
I can only give one star as Google does not have an option for half stars or no stars. The employees here made you feel like you were a burden just walking in the door. Placing your order to them was tantamount to pistol whipping them with the attitude you get back. Don’t ask for tacos at this place. Apparently, the guy who makes them deep fries them one at time and leaves them in the fryer to fill door dash or Uber eats orders. The food was semi cold and literally was scraped from the bottom of the containers. Just a minute for three tacos as the guy who fried in the aforementioned sentence took a bit longer to do that. Eating field rations in the military was more pleasant that spending my time and money here. Didn’t know Lake Geneva had a ban on customer trays. The one girls side eye holier than though attitude after I dare ask for drink cups after PAYING for them was the last straw. Dirty floors, trash overflowing and generally just over all decrepit condition. Chipotle should open next to this joint and take it out of business and put it out of our misery. Maybe the Walworth County Health Department will beat them to it.
… moreBrian B
I was there a couple weeks ago and ordered a bowl. The rice was soggy and old. The meat was Cold they had absolutely no fajita veggies and no cilantro. They could barely make a full meal of what I wanted. I decided to give them another try yesterday and once again they were out of fajita veggies and a few other things like guacamole. It’s a shame because when that place first opened up, it was excellent. Now between the employees not caring, the cleanliness of the place, and the food quality has gone straight downhill. I can understand if you’re super busy, but they were not busy at all. There was nobody in the restaurant other than two other people so to not have things prepped and ready to go. There is absolutely no excuse for that. The worst part is they don’t even apologize for it!
… moreDawn Townsend
I havent ordered from Qdoba in quite some time. So i thought we would order online sonce we havent eaten there in some time.
When I got home and unpacked our food I noticed we were missing a bag of chips and cheese.
My son ordered a create your own bowl and when he was eating, he found plastic in it.
I have to say I am disappointed. Qdoba used to be one of the better places to oder from.
I don’t think I will be ordering here again any time soon. :(.
… moreDrea Hummer
The food looked old and burnt. The person making my items was rude and just throwing things into the bowl. Tossed my bowl on the counter, threw my bag of chips open next to it. Mumbled so much I could not understand what he was asking. Was not friendly or engaging until tip time. Absolutely the worst service I’ve had in a long time. No need to ever return.
… moreAdam
Saw the same volatile impatient worker again here i saw around 2-3 weeks ago on evening shift too (same guy similar experience although that time they were busy but he was very rude upon looked at menu few seconds then a later arrival while ordering needlessly spoke to lady behind me just arrived saying sorry to them just to ridicule me as ordered). 10/12/2025 between 7:00-7:20 this same white guy works there again. Not busy this time at all but I made a super fast order and he kept asking are you done yet over and over upon flopping things down with very poor attitude. Then just walked away and threw something at trash rather than attend to cash register. I regret even giving a low tip and will not be back there. I can imagine if asked him put sauce on it (hurrying me along with no customers) wouldve reacted aggressively (I wouldve avoided trouble over fast food but sometimes need to avoid situations if possible as no one needs additional issues) if I wouldve asked to put sauce on it after hurried me along and just got the packets to go anyway to accomodate around unpleasant situation dealing with bad service.
It is a privelage to work a job like this and get tips from people. You dont even have to wait at a table or focus on presentation much here. Lots of jobs dont have this opportunity and a popular name means people come. I urge people seeing shoddy customer service here to speak up as well or impatient unfriendly attitude.
… moreErika Murray
My husband and I were just passing through town. We have not gone to a Qdoba in years! We are more Chipotle people. We were surprised at how many toppings were available! For a chicken bowl, it was probably $0.60 more than at Chipotle. But with guacamole included, this was much cheaper! Also, the tortilla strips and queso was a gamechanger! Totally going to a Qdoba again! Service was fast and friendly at this location. Store and bathroom were clean as well.
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