Amber Gray-Kurz
First time trying this location as I usually go with the competitor nearby. We ordered a burrito, and it was delivered by the quoted time. However, the flavor was not as pronounced as other Qdoba locations I have tried or their competitor. We also got chips and queso and the queso was good and more flavorful than the entrée.
… moreDana Howard
Very good food. I wish they had real salsa, not just chopped up tomatoes with cilantro.. I ordered 3 soft tacos, two chicken and one steak. I only have one complaint about the steak, even though it has a good flavor, there’s more gristle than actual meat. Feels like I’m chewing rubber bands. Also my #1 complaint overall is that the meat is never hot, not even warm. This really spolis it for me. I like my food to at least be warm. But the meat is NEVER warm! It’s so frustrating. And it’s not just this location. This goes for EVERY location I’ve ever visited. If the food waa at least warm, QDOBA would get 5 stars from me. I’m not hard to please, I just want warm food. Cold food is just not appetizing. I’m just saying. Also, the chips were horrible this time. And I love Qdoba’s chips! But these tasted old like they were fried in old oil or have Been sitting in a plastic tub, the chips actually tasted sour, like oil that has been sitting In a container for too long, and it smells like an old odd smelling Tupperware bowl from 1975.
… moreEstrella Garcia
Made an online order got 2 bowls which not only were the portions of a kids meal they were also made incorrectly and had ingredients left out. When taken back to the restaurant the manager on duty did not even apologize for the mess up or even seem to care that their team had done a poor job. Overall was an inconvenience and don’t understand how you mess up the order when the ingredients are listed on the sticker right in front of you.
… moreDigital Marketing
I hope the owner will provide their employees with thorough customer service training so that every customer is treated fairly and consistently. No one should be looked at in a strange way because they have an accent or because they are unfamiliar with the names of side dishes.
Additionally, pricing needs to be consistent. I was charged about 40% more for the exact same dish I have ordered many times before, and the manager tried to convince me that this was the correct price—without offering any explanation or apology for the discrepancy. A simple acknowledgment of the mistake would have gone a long way.
I cannot recall ever having this type of negative experience at any other food establishment.
… moreEric Folsom
Very tasty and lots of options to add vegetables. The salsa verde was labeled as medium and I’d say that’s accurate, like a hot or fire sauce at Taco Bell in terms of heat. Obviously this food was higher quality than that, very good choice for a tasty meal.
… moreValarita Raglin
The service is awesome, the building is clean but the meat was nasty. Hamburger was too wet with no seasoning flavor and the steak had a burnt taste. Would not recommend this location.
… moreMike
It always goes without saying customer service is the first impression patrons take away from a restaurant. The food is good service was not so good. My only complaint that I will post today is the checkout employee was rather rude. I rarely post any complaints.
… moredennisnky
2024 October: service continues to decline. Cashier tonight had an okay attitude, but the cook just isn’t smart enough to do even this job. Asked for about a half a spoon of rice and she literally scooped the biggest scoop I’ve ever seen and had to cup her hand over it to keep it on the spoon. Like wtf. Asked to strain the pico on the side, and she just did the up and down thing with the spoon. Asked again can you press it on the side to get the juices out, and she just touched it to the side so i gave up and just said okay nevermind leave it off if you dont want to do it. I’m sure these workers don’t get paid a lot, but im not asking for the world here. There was no one else in there, so it’s not like there was a rush and they needed to just speed through it. At this point I just wish Qdoba would just fire everyone and set up a self-pay buffet line. Or have an electronic order menu like mcdonalds where you can say how much rice and how dry to make the pico. Just let me just do it all myself instead of being stuck trying to force people to overcome their own incompetence and nonexistent effort so I can get a meal without them finding new ways to disappoint me every time I go in. I love the ingredients. But it’s like pulling teeth to get people to just do the bare minimum. To be fair, there are a few people at the Palomar one who are absolutely fantastic. One of i think the managers over there is always amazing, and im always so relieved if she’s there because I know I can just ask her to do it and she gladly does everything as requested without acting like I just asked her to do the impossible.
2024 May: so disappointing–but not surprising– to see the continuing decline of Qdoba. After about 5-10 experiences at this and other Qdoba franchises where the team members did this weird fold-in-half method to wrap the burrito I finally gave up and started getting a burrito bowl and 2 tortillas on the side so I can wrap them myself and accepted that the wrapping method is just gone from the business, at least in Lexington. Today I got my usual. Stingiest portions ever. I asked for 2 meats full portion, but the portions looked like 2.5-3oz portions. A generous portion if it was half half but nowhere near the typical portion for full, and I was charged for full. Then I asked for strained Pico. For some reason some workers barely strain it and ypu end up with a soupy mix and others press the spoon against the side which works great. This time they barely strained it. Soup as expected. Then I asked for a “ton of cheese” and they just sprinkled cheese on the top. So I kind of chuckled and asked for about 4x that amount, and they made a face as if I was taking money out of their own pocket or something. I don’t know if the Qdoba franchise management is just fallen off or the training is gone or what but I will be shocked to see Qdoba last another decade if all the franchises continue this obvious decline in just the most fundamental customer service and simple preparation ability. I love the food so I keep tolerating it but everything other than the ingredients is nearly always a disappointment now.
No masks on any workers, yikes. (Oct.2021)
2023: Don’t get a burrito during lunch rush–will just get slung together and impossible to eat without it coming apart.
… moreFrederick Chiles
Food was good but restrooms were gross. Staff wasn’t busy just sitting around talking.
… moreDave B
The food is what keeps me coming back – always tastes great. The service is definitely hit or miss. No one is ever particularly friendly, but no one is hateful either. Needs more comfortable seating, the chairs and wood booths make for uncomfortable seating.
… more