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Hello, we are Pronto Café! We’re located at the famous Citadel Outlets in the city of Commerce. Whether you are looking for a spot to grab a quick bite, get a tasty coffee drink or indulge in a tower of ice cream, we have you covered! We also have a variety of freshly baked goods including cookies, muffins, cupcakes and now macarons by Christine + Ivy.
Hours
| Saturday | 10 AM–9 PM |
| Sunday | 10 AM–9 PM |
| Monday | 10 AM–9 PM |
| Tuesday | 10 AM–9 PM |
| Wednesday | 10 AM–9 PM |
| Thursday | 10 AM–9 PM |
| Friday | 10 AM–9 PM |
Address and Contact Information
Address: 100 Citadel Dr #628, Commerce, CA 90040
Phone: (323) 516-6358
Website: http://www.facebook.com/ProntoCafeCitadel
Menu Photos
Order and Reservations
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Order Pronto Cafe – Commerce, CA Menu Delivery [Menu & Prices]
Get delivery or takeout from Pronto Cafe at 100 Citadel Drive in Commerce. Order online and track your order live. No delivery fee on your first order!
Pronto Café (@prontocafecitadel) · Commerce, CA – Instagram
Citadel Outlets | Commerce, CA -Located across from Nike- Sandwiches, Coffee, Ice Cream, Macarons & Baked Goods! 10am-9pm
Pronto Cafe, 100 Citadel Dr, Ste 628, Commerce, CA 90040, US
Pronto Cafe is located within the Citadel Outlets in Commerce, California, offering a vibrant shopping experience that features a variety of stores and deals …
Reviews
Rodrigo A
Date of visit: Monday, November 24, 2025 – around 6:40 PM
Location: Pronto Cafe – Citadel Outlets
I am writing this review to highlight a deeply disappointing customer service experience I had during my visit today. I arrived at Pronto Cafe around 6:40 PM to purchase two milkshakes. Everything was fine until after I paid.
After completing my order, I politely asked the young employee who assisted me—a medium-height Latino male wearing glasses—for two straws. He told me they had run out. I then asked why he didn’t inform me before preparing and charging me for milkshakes that obviously require straws. Instead of offering a solution or an apology, he responded rudely and said, “If you want, I can just give you your money back.”
As he turned around, I clearly heard him tell one of his coworkers, “Where does he want me to get straws from, from my a?”** This was extremely disrespectful and unprofessional. I told him I heard the comment and that it was unnecessary, but he simply replied that if I didn’t like it, I could write a complaint.
This behavior is unacceptable, especially in a business that depends on customer service. I hope management takes this seriously and addresses the employee’s attitude. No customer should be treated with disrespect or sarcasm for simply asking for something as basic as a straw.
I genuinely enjoy visiting the Citadel Outlets, but this experience left a very negative impression of this location. I hope the company takes immediate action to ensure better training and professionalism from their staff.
… moreLocation: Pronto Cafe – Citadel Outlets
I am writing this review to highlight a deeply disappointing customer service experience I had during my visit today. I arrived at Pronto Cafe around 6:40 PM to purchase two milkshakes. Everything was fine until after I paid.
After completing my order, I politely asked the young employee who assisted me—a medium-height Latino male wearing glasses—for two straws. He told me they had run out. I then asked why he didn’t inform me before preparing and charging me for milkshakes that obviously require straws. Instead of offering a solution or an apology, he responded rudely and said, “If you want, I can just give you your money back.”
As he turned around, I clearly heard him tell one of his coworkers, “Where does he want me to get straws from, from my a?”** This was extremely disrespectful and unprofessional. I told him I heard the comment and that it was unnecessary, but he simply replied that if I didn’t like it, I could write a complaint.
This behavior is unacceptable, especially in a business that depends on customer service. I hope management takes this seriously and addresses the employee’s attitude. No customer should be treated with disrespect or sarcasm for simply asking for something as basic as a straw.
I genuinely enjoy visiting the Citadel Outlets, but this experience left a very negative impression of this location. I hope the company takes immediate action to ensure better training and professionalism from their staff.
Hugo Sedano
Got an ice cream cone from this mall shop and it was amazing! The cone was crisp, the ice cream super creamy, and the flavors were perfect. Great service too — definitely my new favorite treat spot (im from Washington State)
… moreB Brown
Pronto Cafe has really good ice cream! I tried the butter pecan and pistachio, and both were delicious. Creamy, flavorful, and definitely worth coming back for. Great spot to treat yourself!
… moreShahbaz Salehi
We tried the rice cream, and it was delicious—perfectly balanced, not too sweet at all. The scoops are huge; one scoop is enough for two people, and the price is very reasonable. I highly recommend it!
… morePaolo Pizzi
If you feel the urge for a coffee beverage while shopping at Citadel Outlets, you only have two choices: Starbucks and Pronto Cafe. I’m not a big fan of Starbucks, and I typically prefer an independent establishment or a smaller chain. Well, I’m afraid this is the exception. Not only is the coffee not any better than Starbucks, but you also get a much smaller choice: no decaf, no soy milk, no other type of milk. In addition, the service is terrible, and one of the employees was downright rude to my wife. That’s totally unacceptable. Highly NOT recommended.
… moreLi Ting Wang
Ice cream is perfect!
The person who serve ice cream was not happy
… moreThe person who serve ice cream was not happy
Diana Limos
Used to love this place until today. I am brown and proud chicana and felt very offended how they emphasized “ICE” in this “italian cafe”. Welp wont be receiving my wetback money. CIAO
… moreAndrew Nieves
Went to the ice cream stand they have and just gonna say it was quite the delectable treat. I got the mint chocolate chip ice cream cup and it was to retry welcomes. My sister got a cookie n cream cup and she said it was also pretty good. The staff was also very nice and very proficient. Overall, I’d love too stop by for another scoop of ice cream during my future visits to the citadel. 🙂
… moreBrandon Lawrence L. Yu
Yeah It’s Good But There Was Like Bubbles On My Drink I Had A Vanilla Shake Which Was Great But The Bubbles Were Like Bumps Drinking It I Really Did Not Like It And The Staff Were Nice But They Never Greet Me This Is Good For A Small Shop And The Ice Cream Looked Good.
… moreNatalie Jimenez
The boy with beard is so rude, we asked which sandwich he placed out of the three was ours and he just threw him head out (to look and see I guess) rolled his eyes and walked away. The girl with A low ponytail and clips in her hair kept screaming in front of the customers that she wants to go home.. I used to work in the food industry. This was just such rude service.
… more