Address and Contact Information
Address: 36-38 Mayflower St, Plymouth PL1 1QX, United Kingdom
Phone: +44 1752 661290
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Positano Restaurant
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Positano, Plymouth, United Kingdom – Reviews, Ratings, Tips and …
Reviews
We went on a Wednesday night and the restaurant was full. I was please to see that even if they could fit another table or two in, they chose not to. This created a great atmosphere that meant flowed with energy.
Perhaps they use a bit much cheese, but who doesn’t like cheese!
We have always wanted a Italian to eat at, and I am glad I found this one.
I do have to warn you though, you have to book in advance and, it’s best to try in the mornings. Took us two days and 4 telephone calls to actually get a booking. But we are so glad we did!
Abbiamo avuto una serata fantastica
Cons:
The moment we stepped foot in the restaurant, no one welcomed us, we told one of the waiters that we had a booking, he asked for the name, he said something in Italian to his colleagues and took us to our table. Not a single thing that he did felt welcoming. He gave us the menus and left.
It wasn’t clear who was serving us. Waiter #2 came to tell us about the chefs specials verbally, seemed very uninterested. Waitress #3 came to ask if we wanted drinks. Waitress #4 came to take our order but then waiter #1 came and finished her job. It all seemed very chaotic and 3/4 of the waiters seemed uninterested.
I asked for a starter to be served asap for my daughter as she’s hungry, waiter #1 said he’s also hungry in a passive aggressive way.
The food took 55 minutes exactly to arrive despite others being served way quicker. I asked for an update, I was ignored. I asked to speak to a manager, I was ignored. When the food finally arrived, waiter #1 said Here’s your update. Zero Apologies.
The food I asked to be put in a takeaway box was put in a tin wrap as in the picture. Never seen any other restaurant do that in 3 continents.
We noticed some flies and tiny fruit flies in the restaurant.
Pros:
The food quality was mixed, some dishes were amazing, others were way below average. My Calzone was amazing. We were offered complimentary bruschetta.
The manager coincidentally came to our table, she was made aware of the situation and she apologized and gave us a discount which we didn’t accept. Apart from her apology, the way she managed the situation was by bringing waiter #1 for us to confront him, which is terrible management in my honest opinion.
Finally, I really felt unwelcomed and discriminated against at times, perhaps in a much more subtle way that you’d struggle to instantly realise. I made that conclusion after reading a few reviews mentioning racism from staff. So in conclusion, AVOID this restaurant if you’re from any *other* ethnic group.
I shall be back again.
The staff had also been looking at us beforehand as though they were hoping we’d leave. Didn’t appreciate being told to leave before our reservation timeslot was over and before we’d finished our drinks.
Regulars will be treated well, but if you’re not a regular then you should go elsewhere.
EDIT: In their response, they say that they asked us to leave at 8pm. This isn’t true, as I mentioned in my original review. They asked us to leave because they “needed the table” at 7:15, a whole 45 minutes before our reservation ended. This claim that it was at the end of our reservation when it wasn’t has reaffirmed my opinion that I will not be returning.