Swing by your local Popeyes at 745 Us Highway 259 N and treat yourself to our awesome New Orleans-style menu. We’ve got wings in 6 delicious flavors, crispy fried chicken, perfectly seasoned chicken tenders, and our famous chicken sandwich that you’re going to love. And don’t forget about the newest addition to our lineup: Boneless Wings! Whether you need a quick lunch, a filling dinner, or a family meal, we’ve got you covered. Use our convenient drive-thru, order ahead online or on the Popeyes app for easy pickup, or get your meal delivered right to your door. We even offer catering at select locations!
Louisiana-inspired fast-food chain known for its crispy fried chicken, chicken sandwiches & fries.
Veronica Martin
I placed my order, pulled to the window to pay. I said hello, The cashier didn’t say anything to me just put his hand out for my card. I give it to him, he closes the window. Comes back with my card no receipt. I say thank you, he shuts the window. I pull off and check my bank account due to no receipt or him telling me the total. I was charged $11.24 for two legs, biscuit and lemonade with no side. I pull back around and ask for the receipt. He gives it to me and shuts the window still saying nothing. So at this point I’m reading the receipt thinking I was charged for a combo (I was wrong) which comes with a side. This time I decide to go inside and the same window cashier looks at me, huffs and puffs and rolls his eyes. At this point I’m irritated with the cashier. The manager Teresa (name on the receipt) nicely explained to me that she rung up my order ale cart because of how I ordered it. She was very nice and offered me a side to fix it. Communication and customer service go a long way. If this had been explained before shutting the window in my face and saying completely nothing there would be no issue. Teresa needs a raise and the cashier needs customer service training.
… moreMommyof2
Just going to be honest, I have read and heard bad reviews about this restaurant but, in the past few months that I have been visiting the customer service and food have been continuously improving! I’m so glad that I do not base my thoughts of something off of someone else’s opinion. Love the crew they have now! all the management and crew members are always friendly and do their best to correct any situation! The store is always clean and food is always fresh!! I don’t mind waiting 12-15 min for fresh chicken, I understand they do get busy and it takes time for more food to be cooked! I will definitely keep coming 3-4 times a week
… moreHeather
Waited in the drive through for 20 minutes. They say one minute, then make you sit at the menu for extended period. I ordered one meal. I paid, they asked me to pull forward to wait on fries. A kid comes out on his phone, doesn’t look up as he hands me the bag, doesn’t say a word to me, nearly drops the bag, and walks off. I’ve been here a few times, the wait is always long, and the food usually cold. Not worth the $13-18 meals.
… moreJessie Bailey
We pulled up to the menu to order our food, and we had to wait for almost ten minutes even though there were almost no other customers at the drive-thru. And when we got our drinks, one of them was just straight carbonation, and my order for a frozen lemonade was wrong. Finally, when we tried to enjoy our food, it came with no utensils to use to eat, and the macaroni and cheese looked as if it was curdled.
… moreDarin La Bay
I ordered 10 chicken strips with Cajun brown gravy, they don’t have cream gravy, mac and cheese and sweet tea. I was offered a free apple pie if I donated a $1 to the Popeyes fund. They mean strips, there was mostly batter and chicken. The Mac and cheese I think was from this week. The free pie took seven minutes, but in fairness I was given an extra free one for having to wait. The sweet tea was good and that’s about the best I can say about the whole meal. For the price I paid there should have been more chicken and more to be pleased with besides good sweet tea. This is a lesson I learned before, but forgot, Popeyes is not worthy of my time or money.
… morenankawa
Very irritated that they do not take pickup orders over the phone!
Daughter had to go in to order, and the place was EMPTY. No reason a phone ahead call in order couldn’t have been done!! In response to the below question asking about Noise level, it was quiet, because there were NO OTHER CUSTOMERS in the restaurant.
… morereagan laine
the staff was amazing, but the food is horrible. you can tell that everything they gave us is old. the fries were so stale we threw them away instantly, the sandwich tastes like straight oil, and the mac was probably 4 noodles total. will not be back 🙁
… moreAislynn M. Evans
Got half a serving of shrimp and no biscuit just because my boyfriend didn’t give the cashier his phone number. SO unprofessional, I just wanted my food.
I don’t believe there was a misunderstanding, the receipt was correct.
… moreRobert Rankin
Ran my card in drive thru for someone else’s order. I bet they pocketed the money. Service is non existent. They often screw up orders. On one occasion they only had drive thru open as nobody showed up to work that day. Owner, you should give it up. This is a loosing franchise.
Fought the charge through my bank for five months. It was like $60. Was determined these guys ran my card on my order and someone else’s it.
We have been to this Popeyes about five times and they constantly screw up the order. One time they actually had no spicy chicken. Another time only drive through was open as only a couple of employees showed up that day. So dear owner: sell this store now! You have made a bad investment. Or get a better store manager.
… moreMichael Brutting
This is the worst Popeyes location in existence. They can’t read an order to save their lives, the food is sub-par at best, and their attitudes are terrible (that’s saying a LOT for Popeyes, as we expect a bad attitude at all their locations). I’m a huge fan of Popeyes, but every time I mention them to someone local, they respond with “Kilgore location ruined it for me”. C’mon y’all, you’re literally singlehandedly ruining the entire brand.
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