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Swing by your local Popeyes at 3748 S Carrier Pkwy and treat yourself to our awesome New Orleans-style menu. We’ve got wings in 6 delicious flavors, crispy fried chicken, perfectly seasoned chicken tenders, and our famous chicken sandwich that you’re going to love. And don’t forget about the newest addition to our lineup: Boneless Wings! Whether you need a quick lunch, a filling dinner, or a family meal, we’ve got you covered. Use our convenient drive-thru, order ahead online or on the Popeyes app for easy pickup, or get your meal delivered right to your door. We even offer catering at select locations!
Louisiana-inspired fast-food chain known for its crispy fried chicken, chicken sandwiches & fries.
Address and Contact Information
Address: 3748 S Carrier Pkwy, Grand Prairie, TX 75052
Phone: (972) 266-8818
Website: https://www.popeyes.com/store-locator/store/restaurant_82725
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Order and Reservations
Order: Order online
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Reviews
Quinita McKinney
LENGTHY POST!!!! I had placed an online order for a pick up order to be picked up asap before I left my house (3:10pm). This was yesterday (Thanksgiving day). The location was 10 minutes from my house. STRIKE 1… I get there and see the drive thru had 4 cars so I was headed in to get my order (I was omw to work). There was no sign stating drive thru only or nothin. The door was locked drive thru only.!!!! STRIKE 2… I got to the speaker and she said “1 second I’ll be with you.” I waited at the speaker for 6-7 minutes. I FINALLY told them I was there to get my online order she told me to pull around. I did, and waited another 6-7 minutes before I got to the window. STRIKE 3…. Get to the window and now that 20+ minutes have passed (and I had ordered the cheese bites and blackened strip meal with mac and cheese), I told her if the cheese bites weren’t fresh I didnt want them. She yelled to the kitchen and said they need fresh cheese bites. That was about another 5 mins. Get to my job and went to eat the cheese bites and they were cooked so long the cheese had started oozing out and and they had all stuck together. The cheese bites AND the marinara sauce tasted horrible (sorry I didnt take a picture)! Soooo fast forward and its time for my lunch break (12am). Got my food heated up and STRIKE 4…. SEE ATTACHED PICTURE…. NEED I SAY MORE???? The mac and cheese was a cup full of MUSH! I will NEVER go to this Popeyes again. The SERVICE was TERRIBLE, the FOOD was TERRIBLE and don’t let me forget that they were out of iced tea!!!! They need to shut this joker DOWN ASAP because the entire visit was TRASH!
… moreMax Perez
I was at Popeyes at 4:52 pm 3748 S Carrier Pkwy
Grand Prairie, TX. I placed an online order and even though it was ready online notice; it was not. We waited 37 minutes in the carline because it was storming. We finally got down to pick up the two sides we ordered after the rain subsided. The sides were not ready! They said another 10minutes. I asked why so long and the employee got frustrated. The employee began cussing aloud like as if I had done something wrong. When I asked for a manager. The lady came up to register and dropped f bombs and shooting the finger in front of my 5 year old. I asked the manger Angelica what I could do to report it. She said she could not give out management numbers.
She referred me to the 1-800 number which had NO option for customer service complaints or concerns.
The Al customer service site Popeyes used could/would not give me any options. I finally received my sides, but l am not touching that with the horrible aggressive behavior expressed, I didn’t let my family eat it! Kizzy was the employee’s name and Angelica is the manager who had no words of apology. I cannot imagine any Popeyes employee would want o have their children subjected to this. Do NOT EAT THERE NOR TAKE YOUR FAMILY. I am open to hearing from ANYONE from upper management of this location however, the despicable words heard by a a five year old cannot be undone.
… moreGrand Prairie, TX. I placed an online order and even though it was ready online notice; it was not. We waited 37 minutes in the carline because it was storming. We finally got down to pick up the two sides we ordered after the rain subsided. The sides were not ready! They said another 10minutes. I asked why so long and the employee got frustrated. The employee began cussing aloud like as if I had done something wrong. When I asked for a manager. The lady came up to register and dropped f bombs and shooting the finger in front of my 5 year old. I asked the manger Angelica what I could do to report it. She said she could not give out management numbers.
She referred me to the 1-800 number which had NO option for customer service complaints or concerns.
The Al customer service site Popeyes used could/would not give me any options. I finally received my sides, but l am not touching that with the horrible aggressive behavior expressed, I didn’t let my family eat it! Kizzy was the employee’s name and Angelica is the manager who had no words of apology. I cannot imagine any Popeyes employee would want o have their children subjected to this. Do NOT EAT THERE NOR TAKE YOUR FAMILY. I am open to hearing from ANYONE from upper management of this location however, the despicable words heard by a a five year old cannot be undone.
Arthur Harden
Food Review: A Disappointing Visit to Popeyes on September 4, 2025
I truly didn’t want to write this, but the experience I had needs to be documented for future customers and management alike.
I visited this Popeyes location around 7:45–8:00 PM on September 4th, 2025. From the moment I arrived in the drive-thru, the service was noticeably off. The employee initially told me they were ready to take my order but seemed distracted and more focused on joking around with coworkers than actually helping customers. I spent nearly 15 minutes attempting to place a simple order, only to be told afterward that the card machine was down and I’d need to come inside to pay.
Once inside, I was told that they had lost my order entirely, and I had to start over from scratch. I tried again—this time requesting 32 wings: all but 6 to be Ghost Pepper, with the remaining 6 as Lemon Pepper. Even this straightforward request was met with confusion and delay from the staff.
Eventually, my order was placed and I waited patiently. When I finally got home and opened the food, I was genuinely shocked by what I saw and tasted.
The wings I received were clearly not freshly made. They appeared to be old chicken that had already been cooked earlier, then lazily tossed in pepper seasoning just before being handed to me. The seasoning wasn’t properly applied—it looked rushed, uneven, and unappetizing. Quality and care were clearly not a priority here. The fries were cold, and not a single part of the order was prepared correctly.
I order from Popeyes often, especially this style of wings, so I know what the food should taste like. What I got instead was overpoweringly salty, poorly seasoned, and practically inedible. This was not just a bad order—it was an infuriating experience from start to finish.
I rarely leave negative reviews, but this one earned it. Service was inattentive, execution was lazy, and the food fell far below Popeyes’ usual standards. I left this visit extremely disappointed—and hungry.
… moreI truly didn’t want to write this, but the experience I had needs to be documented for future customers and management alike.
I visited this Popeyes location around 7:45–8:00 PM on September 4th, 2025. From the moment I arrived in the drive-thru, the service was noticeably off. The employee initially told me they were ready to take my order but seemed distracted and more focused on joking around with coworkers than actually helping customers. I spent nearly 15 minutes attempting to place a simple order, only to be told afterward that the card machine was down and I’d need to come inside to pay.
Once inside, I was told that they had lost my order entirely, and I had to start over from scratch. I tried again—this time requesting 32 wings: all but 6 to be Ghost Pepper, with the remaining 6 as Lemon Pepper. Even this straightforward request was met with confusion and delay from the staff.
Eventually, my order was placed and I waited patiently. When I finally got home and opened the food, I was genuinely shocked by what I saw and tasted.
The wings I received were clearly not freshly made. They appeared to be old chicken that had already been cooked earlier, then lazily tossed in pepper seasoning just before being handed to me. The seasoning wasn’t properly applied—it looked rushed, uneven, and unappetizing. Quality and care were clearly not a priority here. The fries were cold, and not a single part of the order was prepared correctly.
I order from Popeyes often, especially this style of wings, so I know what the food should taste like. What I got instead was overpoweringly salty, poorly seasoned, and practically inedible. This was not just a bad order—it was an infuriating experience from start to finish.
I rarely leave negative reviews, but this one earned it. Service was inattentive, execution was lazy, and the food fell far below Popeyes’ usual standards. I left this visit extremely disappointed—and hungry.
Britney
⚠️CHECK MY PICTURE PROOF BELOW THIS IS WILD. CUSTOMERS BEWARE!!!!
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Been waiting on my refund since the 30th. Ordered on the Popeyes app.. two different drivers cancel it I’m waiting on my order due to the wait time of the drive-thru when I finally got a third driver I conversated with them throughout the entire time. According to my driver the lobby was closed so there was no way for him to go pick up my food inside. My order was made at 8:04 p.m. January 30th. It didn’t reach my doorstep untill after 10:30 pm!. I left the store today wanting to speak with the manager I spoke with on the phone. She told me since Popeye’s app is a third party she wouldn’t be able to give me my $40 refunded but she would replace my order. I went in today to speak with her and get it fixed and now the story is changed! Now I have to pay 50% of my total to get my order refunded/ remade ?!!! What kind of scam is that! We literally didn’t even eat the food because it was Stone Cold. I literally have all the proof and it’s still not enough for a order to be fixed!!! How is it that you answer my phone call after 20 calls hang up on me and we still have to pay for a remake after being disappointed that we’re not getting the $40 back. This is disrespectful to be honest. Especially whenever I literally have proof I’m not making this up. Telling me I have to contact my bank to tell them it was a fraud? What? LMFAO I don’t understand what is so difficult about remaking an order. I won’t be giving up on this. I want it made right !!!! It’s not fair to the customer. Especially for a $40 order with proof. If y’all would have just answered my phone call the first time or even the second or third instead of waiting for the 20th time just to hang up on me I could have gone and picked up my order myself !!!
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Been waiting on my refund since the 30th. Ordered on the Popeyes app.. two different drivers cancel it I’m waiting on my order due to the wait time of the drive-thru when I finally got a third driver I conversated with them throughout the entire time. According to my driver the lobby was closed so there was no way for him to go pick up my food inside. My order was made at 8:04 p.m. January 30th. It didn’t reach my doorstep untill after 10:30 pm!. I left the store today wanting to speak with the manager I spoke with on the phone. She told me since Popeye’s app is a third party she wouldn’t be able to give me my $40 refunded but she would replace my order. I went in today to speak with her and get it fixed and now the story is changed! Now I have to pay 50% of my total to get my order refunded/ remade ?!!! What kind of scam is that! We literally didn’t even eat the food because it was Stone Cold. I literally have all the proof and it’s still not enough for a order to be fixed!!! How is it that you answer my phone call after 20 calls hang up on me and we still have to pay for a remake after being disappointed that we’re not getting the $40 back. This is disrespectful to be honest. Especially whenever I literally have proof I’m not making this up. Telling me I have to contact my bank to tell them it was a fraud? What? LMFAO I don’t understand what is so difficult about remaking an order. I won’t be giving up on this. I want it made right !!!! It’s not fair to the customer. Especially for a $40 order with proof. If y’all would have just answered my phone call the first time or even the second or third instead of waiting for the 20th time just to hang up on me I could have gone and picked up my order myself !!!
T M
Placed a mobile order ( 3 pieces of chicken)waited over 30 minutes. Told and showed the girl the order. She walked off not saying anything. Waited 10 more minutes as she walked around and talked. I brought to her attention again , she had a bad attitude and said she was working another order. Poor customer service and rude. Very slow.
… moreLashae Thomas
Let me begin by saying that this is my third time at this location and every experience for me has been SUBPAR! I placed an order online on December 6th at 10:43p , upon arrival it took 30 minutes just for me to get to the drive thru window. When I got to the window the guy asked me what I had. I let him know that my order was placed for the 5pc Chicken Can Dine Meal. More specifically my order included 5 classic thighs, 2 red beans and rice, 2 biscuits and a medium Dr.Pepper. The guy at the window left, came back and said that he could not give me my 5 thighs although at this point my order was placed about 45 minutes ago, so it should have already been prepared!! I asked him if they were not able to make the chicken that I ordered. He left the window again, came back and said they could make it but I would have to wait an additional 20 minutes!!! Absolutely Absurd!! I asked him why the 20 minute wait especially considering the fact that it does not take 20 minutes to fry fast food chicken! He then called the guy from the kitchen to the window to explain and I was told that it was because they closed their kitchen down already. I ordered online at 10:43p and waited nearly an hour just to be told I cannot get what I ordered!!! A girl then came to the window and rudely said ” So are you going to wait or get something else”. I was LIVID! At this point I negotiated for 3 thighs and tenders to replace my missing thighs. Might I add that the thighs were still not classic. Two of the three were spicy. I also made it all the way home to realize that one of my thighs looked old and fried to a crisp and I was still missing my two biscuits. This was such a terrible experience for what was supposed to be a simple meal!! This popeyes has the absolute worst customer service I have ever seen and those in charge should be ashamed! I hope that this is not the service that is encouraged. I will not be back!! and I will not recommend this location to anyone else!!
… moreReyRey
2 spicy chicken sandwiches extra pickles, red beans and rice with 2 sweet teas. 3 items off the 5 dollar menu totaling 32 dollar’s. Sandwhich was hot temperature wise but not spicy enough, sweet teas on point, red beans and rice good, chicken strips were great. Will return for bone in chicken spicy.
… moreRafael Hernandez
Kevin Aguilar made my Popeyes experience amazing. He took my order, and he was such a vibe. He was really nice and very funny, he made me laugh a lot. He also gave me lots of recommendations because this was my first time and I didn’t know what to get. He then came out with my food sooner than I expected and did it with a huge smile on his face. Every five minutes he would go up to my table and ask if I needed anything and asked me about my day. I was sitting by myself and he had asked to go on break and ate with me. He made me really enjoy my experience at Popeyes and made my day. This guy Kevin Aguilar DESERVES a raise!
… moreRedding Terminal
Ordered my food at the drive thru. I repeated hello are you still there no one answered. I pulled to the front to see a lady with gold in her mouth and 2 other associates hanging by the front laughing and joking. The lady with the gold in her mouth was super ignorant. This was a bad experience. I advise you not visit this location ever. This will make you hate Popeyes – a new team is needed at this location
… moreChristopher Lemieux
This place got me heated and this place is the definition of slow. I waited in the drive thru from 4:39 to 4:53 to place order and pay. I then waited to 5:21 for my food. 42 mins in a drive thru with 2 small children. For 12 pieces of chicken tenders. I will never come to this place again. It needs a completely new staff or to close down. I’m going to Golden Chick 8 minutes away everytime now. The lobby started to fill up and they look quite unhappy also.
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